Sandra Sarmento Freitas Guterres

• Provided excellent service to customers, resulting in repeat business.

As a key holder, was accountable for opening and closing responsibilities, ensure the accuracy of inventory, assist in product development, creating marketing strategies, event planning and social and print media to increase sales and produced and balanced daily and weekly sales reports to assess and coordinate staff, while subsequently improving organizational profit.

Advertised, marketed and recommended menu options to the guest to increase guest satisfaction. Communicated product knowledge to facilitate guest decision-making, demonstrated leadership as a trainer to all new employee, monitored cash registers, and collected payments for drinks and food.

Utilized knowledge of mixed beverages, speciality liquors and craft beers to serve customers and provide wait staff with well- prepared drinks in a timely fashion, provided outstanding hospitality to customers to gain appreciation, satisfaction and return service and created a welcoming and enjoyable experience ensuring customer satisfaction by maintaining a friendly, accommodating and positive attitude.

Mixed and serve drinks to customers of the bar and dining room and demonstrated the ability to keep the bar organized, stocked and clean

Responsible for providing music for various events, including weddings, holiday parties, bar, open houses and live shows. Recruited by Tower Bar in 2016 to participate in the opening show as a DJ during the weekend. DJ every weekend for four years with 10/10 service ratings from 98% of customers on 50+ events—certified Resident DJ by Tower Bar.