Sandra Nana Yeboah
London
Summary
Mental health professional with strong background in providing compassionate support and care. Skilled in crisis intervention, counseling, and developing personalized care plans. Excellent team collaborator, adaptable to changing needs, and consistently reliable. Known for empathetic communication, problem-solving abilities, and maintaining patient-centered approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Support Worker
Comfort Care Services
Hillingdon
07.2025 - Current
- Monitored client behavior and emotional well-being, documenting significant changes to inform care strategies.
- Implemented individualized support plans, ensuring tailored interventions met client needs effectively.
- Facilitated therapeutic group sessions, encouraging peer interaction and emotional expression among clients.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Developed and implemented activities to help clients develop social and independent living skills.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Health Care Assistant
St John’s Nursing Home
South Croydon
06.2024 - 07.2025
- Assisted with daily living activities, promoting patient independence and comfort.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Supported healthcare teams in emergency situations, demonstrating agility and readiness to respond to patient needs.
- Enhanced patient comfort and safety by meticulously following hygiene protocols and assisting with daily living activities.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Documented patient information and care activities in electronic health record.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
Health Care Assistant
Momo Care
London Kingston
04.2024 - 10.2024
- Maintained cleanliness of patient areas, ensuring a safe and hygienic environment.
- Advocated for residents' needs, facilitating communication between families and medical staff.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Documented patient information and care activities in electronic health record.
Education
Higher National Diploma in Accounting And Finance - Accounting And Finance
Accra Technical University
Accra-Ghana 11.2022
High School Diploma - Business
Swedru Secondary School
Swedru Ghana05.2019
Skills
- Attention to detail
- Organization and time management
- Excellent communication
- Computer skills
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Flexible and adaptable
- Friendly, positive attitude
Attention to detail
Time management
Flexible and adaptable
Dependable and responsible
Multitasking
Excellent communication
Critical thinking
Decision-making
Calm under pressure
Computer skills
Organizational skills
Active listening
Person centered care
Certification
MENTAL HEALTH SPECIALIST TRAINING
Understanding Mental Health – Level 2 / 3
Mental Health Awareness & Best Practice
Comprehensive Knowledge of Mental Health Diagnoses & Conditions
(Including: Depression, Anxiety, Bipolar Disorder, Schizophrenia, Personality Disorders, PTSD, OCD, Eating Disorders, Neurodiverse conditions, and all common mental health presentations)
Psychotropic Medications & Treatment Understanding
(Knowledge of medications, purpose, effects, side effects, and safe administration awareness)
Mental Health First Aid (MHFA) Trained
Recovery-Oriented Care & Person-Centred Support
Trauma-Informed Care Training
Counselling Skills & Active Listening Techniques
Suicide Prevention & Self-Harm Awareness
De-escalation & Managing Distress
SAFETY, PROTECTION & BEHAVIOUR MANAGEMENT
First Aid at Work / Emergency First Aid
(Fully trained in CPR, AED, choking, bleeding, burns, and medical emergencies)
Moving & Handling People – Manual Handling
(Safe lifting, use of hoists, equipment usage, risk assessment, and body mechanics)
Breakaway Techniques & Physical Intervention Training
(Safe, legally compliant techniques to protect yourself and clients during challenging behaviour, aggression, or escalation)
Conflict Resolution & De-escalation Skills
(Managing challenging behaviour, calming techniques, preventing incidents)
Safeguarding Adults at Risk – Level 2 & 3
(Recognising abuse, reporting procedures, duty of care, legislation awareness)
Health & Safety in Care Settings
(Risk assessments, fire safety, infection control, COSHH, safety policies)
CARE PRACTICE & CLINICAL TRAINING
Palliative Care & End of Life Care
(Dignity in care, pain management, symptom control, emotional support for clients and families, bereavement awareness)
Principles of Care & Support Work – Level 2 / 3 Equivalent
Home Care & Domiciliary Care Training
(Working in people’s own homes, independence support, domestic tasks, personal care, safe practice)
Personal Care & Hygiene Support
(Washing, dressing, toileting, continence care, skin care, maintaining dignity)
Nutrition, Hydration & Meal Preparation
(Healthy eating, special diets, assisting with eating/drinking)
Medication Awareness & Support
(Understanding prescriptions, safe handling, prompting/assisting with medication, recording)
Dementia Awareness & Person-Centred Care
Communication Skills – Supporting people with learning disabilities, sensory needs, or communication difficulties)
Record Keeping, Documentation & Reporting
(Writing care plans, daily logs, incident reports, legal requirements)
ADDITIONAL RELEVANT TRAINING
- Equality, Diversity & Inclusion
- Data Protection & GDPR Awareness
- Infection Prevention & Control
- Privacy & Dignity in Care
- Working in Partnership – with families, professionals, and multi-disciplinary teams)
Timeline
Assistant Support Worker
Comfort Care Services
07.2025 - Current
Health Care Assistant
St John’s Nursing Home
06.2024 - 07.2025
Health Care Assistant
Momo Care
04.2024 - 10.2024
Higher National Diploma in Accounting And Finance - Accounting And Finance
Accra Technical University
High School Diploma - Business
Swedru Secondary School