Sandra Bläser

Partner with global biopharma clients to accelerate R&D and clinical decision-making through Causaly’s AI-driven knowledge platform.

• Drive adoption and long-term value across drug discovery, clinical development, and competitive intelligence use cases.
• Lead complex, multi-stakeholder programs, aligning platform capabilities with scientific and operational priorities.
• Build and maintain strong relationships with R&D leaders to support renewals, expansion, and strategic alignment.
• Deliver structured business reviews, success planning, and enablement to embed the platform in customer workflows.
• Collaborate cross-functionally with Product, Sales, and Scientific Liaison teams to deliver a seamless partner experience.

Led customer success and program delivery for global pharma and biotech partners, focusing on accelerating patient recruitment and engagement in clinical trials.

• Owned strategic relationships across R&D, clinical operations, and digital health teams to support decentralized and precision recruitment.
• Oversaw delivery of multi-country clinical programs, ensuring on-time enrollment, regulatory compliance, and high-quality patient experience.
• Collaborated with Sales and Product to align platform capabilities with protocol design and study goals.
• Built success frameworks, KPIs, and executive reporting to demonstrate ROI and expand partnerships.
• Drove continuous improvement through stakeholder feedback, enabling scalable trial delivery across therapeutic areas.

Reported to the CEO and served on the Executive Leadership Team, driving customer success, delivery, and support across life sciences partnerships.

• Advocated for enterprise customers, aligning cross-functional teams across Product, Engineering, Bioinformatics, and Data Science.
• Established scalable delivery, support, and success processes for complex scientific and technical implementations.
• Led a team of Application Scientists to deliver tailored solutions for R&D and bioinformatics use cases.
• Built a cross-functional team of subject matter experts to support partner enablement and growth.
• Owned and optimized the CRM ecosystem (sales, services, support) to drive operational efficiency and insight.

• Established and re-organised the original “Operations Team” of over 45 employees into a functioning professional services & support department
• Defined the CSM methodology, and recruited a team of CSMs
• Established Global CSM Performance KPIs, as well as Customer Health & Risk matrices
• Led the Customer Experience programme, rewriting the full end to end customer experience flow
• Partnered with Marketing to develop multiple customer case studies and “roadmap to success”, proving value in the outcomes of utilizing Teckro.

• Key member of the European Management & Leadership team
• Recruited, mentored and managed a team of 15 highly experienced CSMs covering EMEA and Global Accounts.
• Defined the end-to-end EU Veeva Operating model.
• Defined and implemented the CSM methodology for our three customers segments in EU, incorporating this into the wider operating model – modifying late in 2016 to ensure scalability
• Established Global CSM Performance KPIs, as well as Customer Health & Risk matrices, customer maturity assessments and benchmarking programmes.
• Established the “Veeva & U” Community programme for EU (Online knowledge hub, country events, monthly webinars). The success of this programme led it to become the Global Standard in 2019

• Defined & executed Element Six's CRM Strategy, in line with the corporate vision
• Project managed a cross functional team (IT, Sales, Strategy, Marketing, external Consultants) globally and across all business units to deliver the CRM Strategy
• Established E6's Customer Support, Sales, Finance and Marketing systems
• Integrated the CRM system and other third party support and sales applications with existing ERP and Lotus Notes databases for Sales and Customer Services
• Re-engineered and standardised all Sales & Support processes globally

• Worked with leadership to define and launch Salesforce’s CSM program, later serving as Strategic CSM for the top 20 EMEA accounts.
• Initiated the first customer community platform (success.salesforce.com) and developed early support/adoption tools.
• Delivered pre-sales, consulting, and implementation services to 100+ clients across industries, aligning solutions to core business needs.

July 2000 – September 2001

Product Manager - Marrakech Ltd., Dublin

October 1998 – July 2000

Product Manager - Ocean (now ESAT/ BT), Dublin

January 1998– October 1998

Segment Manager - Eircom, Dublin