Sandra Summer

• Assisted customers in navigating homecare services to enhance accessibility and understanding.

Resolved issues related to central heating plumbing drainage and home appliances efficiently.

• Address payment queries and resolve general account questions with efficiency and expertise.
• Address customer complaints through proactive communication methods, including telephone calls, emails, letters, and text messages.
• Oversee existing customer case management, ensuring regular reviews to guarantee timely completion of repair jobs while keeping customers informed.
• Prioritise vulnerable customers requiring emergency appointments to ensure immediate access to essential services.
• Collaborated with engineering managers to identify root causes of issues and implement enduring solutions for customers.
• Reviewed customer compensation to ensure compliance with company guidelines and alignment with customer expectations.
• Produce written documents that comply with FCA regulations to effectively resolve complaints.