Sandra Striogaite
London
Summary
Dynamic HR and Operations Manager with significant experience in luxury hospitality settings. Led diverse teams of 50+ employees across multiple departments, achieving high service quality and operational success. Proficient in employee relations, performance management, and strategic planning, with a strong emphasis on budgeting and cost management. Known for driving guest satisfaction and cultivating high-performing teams to support business growth.
Overview
16
16
years of professional experience
2012
2012
years of post-secondary education
Work history
HR&Operations Manager
The Bath house
London
2023.12 - Current
- Directed Human Resources and full-scale operations for a luxury spa overseeing a team of 50+ professionals, including therapists, front office, housekeeping, supervisors, and bar team staff.
- Led strategic workforce planning, recruitment, onboarding, and retention initiatives to maintain exceptional service standards across spa and bar operations.
- Managed employee relations, performance evaluations, disciplinary procedures, and HR compliance in alignment with labor regulations.
- Developed and implemented structured training programs focused on luxury guest experience, upselling techniques, service excellence, and brand standards.
- Oversaw daily operations including scheduling, spa and bar coordination, inventory control, procurement, vendor negotiations, and cost management.
- Implemented and enforced SOPs to enhance operational efficiency, service consistency, and cross-department collaboration.
- Monitored KPIs, financial performance, and revenue targets, driving improved profitability and guest satisfaction.
- Supervised payroll coordination, attendance systems, and benefits administration for multi-department teams.
- Ensured strict compliance with health, safety, sanitation, and beverage handling regulations.
- Partnered with executive leadership on budgeting, forecasting, and strategic business development initiatives.
Administrator/Team Leader
The Bath House
London
2021.12 - 2023.12
- Greet clients with a welcoming approach.
- Assist visitors in following check-in procedures and provide necessary information about stays.
- Guide visitors to relevant areas and showcase facilities to ensure preparedness for their visit.
- Manage phone calls by redirecting to appropriate departments.
- Receive, sort, and distribute mail and deliveries.
- Utilise booking systems 'Trybe' and 'Tevalis'.
- Support training for new staff members.
- Organise staff rota.
- Coordinate team activities.
Assistant to booking manager
Hosts International LTD
London
2020.06 - 2021.03
- Handled incoming phone calls to ensure prompt communication.
- Managed email correspondence to maintain client engagement.
- Maintained contact with clients and customers to build relationships.
- Resolved issues efficiently to enhance customer satisfaction.
- Prepared invoices accurately for timely billing.
- Registered clients in the system to facilitate service delivery.
- Coordinated transfers effectively to optimise logistics.
- Utilised booking system "class" for streamlined operations.
Letting Agent
RR Properties LTD
London
2016.09 - 2020.06
- Welcome clients visiting the office.
- Participate in telephone sales sessions.
- Generate appointments for property viewings.
- Arrange and attend property viewings.
- Communicate and negotiate with landlords and tenants.
- Register new applicants.
- Keep all parties informed of progress.
- Address customer enquiries.
- Conduct landlord marketing updates.
- Process payment transactions.
- Handle phone and email enquiries from tenants.
- Prepare contracts.
Customer Service Specialist
Crystal Laundry
London
2014.10 - 2016.09
- Assisted customers by providing outstanding service.
- Supported customers in opening and managing accounts, ensuring accurate record-keeping of account details.
- Helped resolve product or service issues by clarifying customer complaints, identifying root causes, and recommending suitable solutions.
- Processed customer adjustments to maintain financial accounts accurately.
- Gathered customer insights to suggest potential products or services to management.
Supervisor
Top Hams Hotel (restaurant)
London
2013.10 - 2014.02
- Supervising the floor during meal periods to ensure that all Top Hams standards and steps of service are met through all guests interactions.
- Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
- Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
- Observe performance and encourage improvement where necessary.
Legal Translator and Court Secretary
District Court
2010.04 - 2010.07
- Providing grammatically correct, well-expressed final version of the translated text, usually as a word-processed document (Russian-Lithuanian)
- Prioritizing work to meet deadlines.
- Performing general clerical and administrative tasks
Education
Master of Arts - XXXX
Mykolas Romeris University
LithuaniaSkills
- Proficient in Microsoft Office and office equipment
- Telephone etiquette
- Organizational skills
- Strategic HR partnerships
- Performance evaluation systems
- Leadership skills
- Employment law knowledge
- Self-development motivation
- HR policy implementation
- Talent acquisition strategies
- Absence tracking systems
- Recruitment and selection processes
- People management techniques
- Performance monitoring
Languages
English
Fluent
Lithuanian
Native
Russian
Fluent
Timeline
HR&Operations Manager
The Bath house
2023.12 - Current
Administrator/Team Leader
The Bath House
2021.12 - 2023.12
Assistant to booking manager
Hosts International LTD
2020.06 - 2021.03
Letting Agent
RR Properties LTD
2016.09 - 2020.06
Customer Service Specialist
Crystal Laundry
2014.10 - 2016.09
Supervisor
Top Hams Hotel (restaurant)
2013.10 - 2014.02
Legal Translator and Court Secretary
District Court
2010.04 - 2010.07
Master of Arts - XXXX
Mykolas Romeris University