Sandra Silvester
Rugby,England
Summary
Results-driven, ambitious and competitive business leader focused on transformative leadership and continuous improvement to drive growth and maximise profits. Tenacious executive ready to take on challenging roles, meet goals and surpass expectations.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Director
Busy Bees Education and Training
Burntwood , Staffordshire
04.2021 - Current
- To implement our People Strategy to attract, retain, and inspire our workforce which resulted in an improvement from 68% to 95% staff retention.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Organised financial and operational data to help with yearly budgeting and planning.
- Improved company processes by analysing customer feedback and service trends.
- Engaged with stakeholders to build relationships and brand awareness.
Director Of Operations
Busy Bees Education and Education and Training
, Nationwide
09.2018 - 04.2021
- Due to company restructuring, I supported the business review of the apprenticeship offer and hit legislative requirements to be able to continue to offer apprenticeships
- Key responsibilities are budget and growth strategies
- Executing strategies to optimise company and asset growth
- Expertise and effectiveness training across operating platforms
- Driving employees and leading performance reviews, to ensure an engaged and skilled workforce
- Collaborating with leadership to build an environment of collective responsibility and accountability
- In January 2020 I then moved over to learner recruitment, marketing, and CPD to support the business to achieve KPI targets.
- Worked with board of directors to establish objectives and decisively lead operations.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Worked constructively with sales team generating new business opportunities and supporting company growth, increased external growth by 20%
- Established strong rapport with stakeholders to enhance business credibility.
Director of Learning and Development
Busy Bees Education and Training
Burntwood , Nationwide
01.2018 - 09.2018
- To support the people strategy to engage all stakeholders in the relevant training at the relevant time.
- Led career development planning to improve staff engagement and retention.
- Facilitated high-quality workshops, meetings and demonstrations online and offline to support a workforce over 9000.
- Monitored industry trends to embrace innovative new learning initiatives and best practices.
- Oversaw learning and development strategy to achieve short- and long-term business goals.
- Formulated training and development programmes to capture measurable improvements.
- Coached learning and development teams to deliver quality, value-adding training programmes.
- Updated and modified training syllabus to stay ahead of industry developments and maintain relevancy.
Head of Learning and Development
Busy Bees Training
Burntwood, Nationwide
01.2017 - 01.2018
- Collaborated with Subject Matter Experts (SME)s to refine and update training resources.
- Coached learning and development team of 20 to deliver quality, value-adding training programmes.
- Tracked impact of training programmes against pre-established metrics.
- Implemented research findings and client feedback to improve programme material and delivery.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
Regional Trainer
Busy Bees Training Academy
Burntwood, Staffordshire
03.2015 - 01.2017
- Courses were designed to support current legislation and to enhance learners' experience of attending a training course.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Developed online and accessible support to improve employee growth opportunities.
- Secured high satisfaction rates by going extra mile to cater to specific organisational needs.
- Feedback on all courses designed 98% Good or above.
Deputy Childcare Manager
Busy Bees Day Nurseries
Burntwood, Nationwide
12.2008 - 03.2015
- Led the team which resulted in 98% good or above within their Ofsted Inspections.
- This included improving inspection outcomes, identifying gaps within staff's knowledge, and providing tools to support and create enhancements to develop staff's knowledge and observe practice in the nurseries.
- Oversaw logistics and operations to deliver process optimisations and efficiencies.
- Generated Key Performance Indicator reporting to drive better performance.
- Delivered high-quality results within budget and timeframe targets.
Regional Operations Manager
Leapfrog Day Nurseries/ Busy Bees Day Nurseries
Rugby, Nationwide
03.2006 - 12.2008
- Planned revenue generation strategies designed for growth.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Reduced costs and improved operations by analysing processes and customer feedback including reduction of agency staff to 0% from 40%.
- Designed and implemented training to further develop staff based on business goals.
- Streamlined processes to improve and optimise office operations.
Education
Bachelor of Arts - Early Years and Education
10.2010 - 07.2014
- Stafford College - B-TEC National Diploma in Nursery Nursing
- Open University – Foundation Degree in Early Years
- Open University – BA Hons in Childhood Studies
- Level 3 in Teaching and Learning
Skills
- Policies and procedures implementation
- Financial management and budgeting
- Process improvement strategies
- Quality compliance procedures
- Industry partnership development
- Team retention strategies
- Change management
- Resource planning and allocation
- Communication improvements
- Talent development and training
- Contract management
- Brand management
- Cost reduction and containment
- Operational performance tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Customer Service Director - Busy Bees Education and Training
04.2021 - Current
Director Of Operations - Busy Bees Education and Education and Training
09.2018 - 04.2021
Director of Learning and Development - Busy Bees Education and Training
01.2018 - 09.2018
Head of Learning and Development - Busy Bees Training
01.2017 - 01.2018
Regional Trainer - Busy Bees Training Academy
03.2015 - 01.2017
Open University - Bachelor of Arts, Early Years and Education
10.2010 - 07.2014
Deputy Childcare Manager - Busy Bees Day Nurseries
12.2008 - 03.2015
Regional Operations Manager - Leapfrog Day Nurseries/ Busy Bees Day Nurseries
03.2006 - 12.2008
Similar Profiles
Monique RuleMonique Rule
Educator at Busy Bees Early Learning EducationEducator at Busy Bees Early Learning Education
Cara TurtonCara Turton
Early Childhood Educator at Busy Bees Southbrook Canterbury New Zealand.Early Childhood Educator at Busy Bees Southbrook Canterbury New Zealand.
Cariad KnottCariad Knott
Lead Educator at Busy BeesLead Educator at Busy Bees