Sandra Santangelo
Witney,Oxfordshire
Summary
Dedicated and versatile customer service professional with over 20 years of experience across retail, hospitality, and sales. Proven ability to deliver exceptional customer experiences, manage high-volume sales, and maintain strict health and safety standards. Highly adaptable team player with a strong track record of reliability and efficiency in fast-paced environments.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
Work history
Retail Team Member
Greggs LTD
Witney, Oxfordshire
2021.04 - Current
- Provide exceptionally fast and friendly customer service, acting as the welcoming first point of contact for the store.
- Prepare hot and cold food items, including baking pastries and making fresh sandwiches, in strict accordance with health, safety, and hygiene policies.
- Manage store opening and closing procedures, demonstrating excellent timekeeping and adherence to operational standards.
- Perform daily cashing up duties, ensuring till accuracy, providing correct change, and balancing safes.
- Manage inventory effectively, ensuring continuous stock replenishment and visually appealing product displays.
- Conduct stock takes to ensure accurate ordering and minimize waste by properly disposing of unsold products.
- Maintain a pristine work environment by regularly cleaning surfaces, utensils, and coffee machines.
Bar Staff
Zizzi Restaurant LTD
Oxford, Oxfordshire
2020.08 - 2021.04
- Prepare and serve a wide variety of hot and cold beverages, including complex mixed drinks, with extreme attention to detail and garnishing.
- Assess customer preferences to make tailored drink recommendations, ensuring a positive and friendly guest experience.
- Maintain a well-stocked and organized bar area, efficiently placing orders for liquor, beer, wine, and supplies to streamline drink preparation.
- Ensure strict compliance with legal age requirements by consistently checking identification, and adhere to all food and beverage regulations.
- Maintain a clean and sanitary work environment by organizing the bar, tables, and chairs.
Sports Consultant / Sales Manager
Ganesha Klab
Italy
2012.01 - 2020.08
- Promoted and sold club memberships and services, consistently meeting assigned monthly sales targets.
- Utilized management software to acquire new leads, maintain customer files, and manage daily schedules and renewals.
- Executed telemarketing, networking, and advertising campaigns to increase club visibility and membership.
Receptionist
Ganesha Klab
Italy
2008.01 - 2012.01
- Managed high-volume switchboards, directed phone calls, and provided excellent front-of-house customer reception.
- Handled customer registration, documentation archiving, and appointment scheduling.
Personal Secretariat / Organization
M.R. Investigations
Italy
2007.01 - 2008.01
- Provided comprehensive secretarial support, drafted technical reports, and supported field staff via telephone
Sales Manager
Celeste Leather Goods
Italy
2007.01 - 2008.01
- Coordinated the sales team, managed warehouse inventory (inbound/outbound), and handled direct customer sales.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
Accounting & Customer Management
Compagnia della Bellezza
Italy
2002.01 - 2007.01
- Managed salon accounting, sales, treatment reservations, and cash holding operations.
- Carried out day-to-day duties accurately and efficiently.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Diploma of Higher Education - Marketing
Leonardo Vigo Institute
Italy 1995.01 - 2000.01
Skills
- Customer Service & Relationship Management
- Sales, Target Achievement & Negotiation
- Cash Handling, Cashing Up & Till Management
- Food & Beverage Preparation (Hot/Cold)
- Health, Safety & Hygiene Compliance
- Inventory, Stock Management & Reordering
- Multitasking & Time Management
DIGITAL SKILLS & OTHER
- IT Skills: Proficient in Microsoft Office suite, email management, and major internet browsers
- Operating Systems: Strong working knowledge of Microsoft Windows and Mac OS
Languages
Italian
Native
English
Fluent
Timeline
Retail Team Member
Greggs LTD
2021.04 - Current
Bar Staff
Zizzi Restaurant LTD
2020.08 - 2021.04
Sports Consultant / Sales Manager
Ganesha Klab
2012.01 - 2020.08
Receptionist
Ganesha Klab
2008.01 - 2012.01
Personal Secretariat / Organization
M.R. Investigations
2007.01 - 2008.01
Sales Manager
Celeste Leather Goods
2007.01 - 2008.01
Accounting & Customer Management
Compagnia della Bellezza
2002.01 - 2007.01
Diploma of Higher Education - Marketing
Leonardo Vigo Institute
1995.01 - 2000.01