Sandra Radovanovic
Plymouth,Devon
Summary
Accomplished professional with 20 years of experience in consultative sales and business development management. Demonstrates a strong work ethic and values aimed at improving social and environmental issues. Proven track record as a Field Sales Executive and Community Interviewer, with expertise in using ECKM software and RDSAP Go for creating condition reports, ERPs, and occupancy assessments. Highly computer literate with proficiency in various software packages including CRM systems like HubSpot. Adept at relationship building, strategic decision-making, complex negotiations, and sales pipeline management. Skilled in team building, mentoring, hiring, training management, and demand generation marketing. Committed to achieving sales goals through innovative solutions and effective territory and account management.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Domestic Energy Assessor & Retro Fit Assessor
Oak Energy - Own Business
Plymouth, PL1 4LY
02.2023 - Current
- Collaborated with ECO4 companies and installers, local estate agents, and private clients to achieve Net-Zero targets.
- Established clients building and ensuring business growth and turnover. Building relationships, networking sales and consultative skills to provide holistic energy improvements for domestic homes.
- Working in the field, responsible for generating and building B2B & B2C sales through strategy diary management and scheduling. High attention to detail accurately assessing properties
- Worked on social housing projects collecting data and producing energy reports for LiveWest & Hastoe creating 90 reports in 1 month.
- Qualified to do condition reports, occupancy reports, EPRs, EPCs
- Fostered relationships with o understand the latest trends and developments in the energy market.
- Engaged in continuous professional development to stay abreast of technological advancements in energy assessment.
- Offered tailored advice on government grants and incentives available for energy efficiency improvements.
Market Stall Holder
Dixies Vintage Dream & Barneys
, Devon
11.2022 - Current
- Vintage Dream Founder Online & Market Vintage sales, Selling and trading in Vintage Clothes
- Start-up Business turnover increase in 1 year of 65%
- Expanded product portfolio through negotiation of business acquisition.
- Procuring wholesale vintage stock and negotiation of wholesale prices up to 25% reduction
- Securing events, establishing relationships with event managers and other stall holders
- 1-2-1 consultative sales and upselling of goods increased sales by 45%
- Established sales techniques product demonstrations using creative and innovative selling techniques to attract customers and create demand and sales
- Used excellent product knowledge to form persuasive, informative sales pitches, maximising customer conversion and improved customer experience
- Negotiated with suppliers to secure cost-effective purchasing of stock, maximising profitability.
- Adapted product range based on customer feedback and seasonal trends, keeping offerings fresh and relevant.
Business Development Manager
Eco Funding For Homes Ltd
Newcastle , Newcastle upon Tyne
06.2024 - 09.2024
- Developed three ECO4 Projects within three months for social housing and charitable organisations such as Cornwall Housing and Women's Pioneer Housing.
- Achieved successful negotiations for ECO 4 Plus funding with EON, the 1st direct funding contract devoloped for the company
- Developed bespoke subscription service using Lightning Reach financial platform.
- Collaboration partnerships set-up with ECO innovators AirEx Technologies and Solar Innovator Allum
- Contributed to achieving Britain's Net-Zero targets by 2030.
- Strong planning and organisational skills, able to translate business strategies into clear objectives, plans and team priorities. skills in networking, onboarding and contract negotiations.
- Cultivated effective relationships with customers and key stakeholders at all levels using strong influencing skills to increase the value of the business
- Developed marketing plans to support department strategies.
- Negotiated and approved lucrative prices and contracts to boosting growth national
- Influenced key decision-making and established trust with stakeholders.
- Prepared and delivered winning client proposals, business presentations and sales pitches to C-level executives.
- Predicted possible positive and negative effects of proposed business developments to guide strategy development.
- Closed complex, lucrative deals using strategic sales and negotiation tactics.
- Attended conferences and trade association meetings to represent company, build industry networks and promote and sell product lines.
- Planned and developed winning strategies to increase sales, expand territories and boost market positioning.
- Identified cross-selling opportunities through ongoing customer needs analysis.
Community Researcher & Trainer
Plymouth Octopus Project Belong in Plymouth
Plymouth, Devon
09.2022 - 04.2024
- Responsible for 75% project growth creating success for funders such as National Lottery and Esme Fairbanks
- Excellent communication skills and adhering to compliance with GDPR and processes
- Derived insight into human thinking and actions by evaluating social and economic data.
- Utilised knowledge of human behaviour in gathering and assessing data and synthesising information to derive conclusions.
- Interviewed people and communicated with non-scientific audiences to gather data on local community and lived experiences exploring loneliness and connections.
- Developed process to segment discussions for effective community dissemination.
- Trained to deliver trainer for future researchers to collect data and highlighting shared experiences with community peers.
Domestic Energy Assessor
Vibrant Energy Matters Ltd
11.2022 - 03.2023
- Performing EPCs, Legionnaires' Disease risk assessment
- Visiting properties throughout Devon & Cornwall
- Inspecting up to 6 properties daily for inspections and assessments
- Establishing relationships with Estate Agents
- Working in the field and managing dairy schedule
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Managed on-site evaluations, internal audits and customer surveys.
Sales Executive, Senior Complaints Manager
Qerb Energy Ltd
11.2019 - 10.2021
- Assessing homes and selling best grant funded ECO3 home improvement measures for domestic properties to improve energy efficiency and maximum carbon reductions meeting 2030 Net-Zero targets
- Setting up community events, shopping malls, stores for sale to reach communities and stakeholders to achieve Ofgem, funders and company targets
- Generating leads booking appointments and managing diaries of technical surveyors, plumbers, electricians and coordinating different contractors and sub-contractors on projects to completion
- Top External Wall Insulation sales person with £500,000 of sales in 1/4
- Senior Complaints Manager maintaining positive standings with Trust Mark and Trust Pilot resolving worst case complaints to positive completion to avoid bad reviews or resolve any bad reviews
- Initiated and maintained robust relationships with contractors and suppliers for successful collaboration.
- Consistently delivered sales and revenue targets, regularly surpassing departmental sales forecasts.
- Fostered strong relationships with existing and new clients and stakeholders
Champion Business Relationship Manager
Capita Asset Services, Western Mortgage Services Ltd
03.2010 - 08.2019
- I established greater and working business relationships with credit reference agencies (CRA) working knowledge of their SLA’s & terminologies. I developed company process training manual and reduced SLAs within this area. Reduced company complaint fines by the Financial Ombudsman Service complaints by over £100K for 1 case alone.
- Excellent communication and analysis skills helped to identify risks and resolve problems that lead to continuous same fines on credit reporting due to lack project management knowledge or understanding within the CRA process.
- Working to excellent standards of customer service as measured through compliance and quality control processes.
- Accredited Mortgage Account Manager
- Interpreted customer needs to provide tailored skills on suitable debt management plans.
- Updated compliance on FCA regulations monitoring mortgage debt
Applied Schoolastics Tutor
Self-Employed
09.2013 - 01.2016
- Planned lessons to target subject weaknesses and build skills within strengths.
- Customised tutoring to suit individual competencies, enabling paced academic progression.
- Tracked student progress through regular assessments, promptly addressing knowledge and skills gaps.
- Assessed student needs to determine skill levels and inform curriculum development.
- Taught study skills and learning accommodations to help struggling students resolve core issues impeding academic progress.
- Taught SEND for adults
- 11+ Tutor
- Promoted academic success and enhanced learning experiences for students of varying capabilities.
B2B sales consultant
BT Business
Plymouth, Devon
07.2008 - 04.2009
- Developed new client relationships by establishing rapport and trust.
- Managed large portfolio of key accounts whilst maintaining high levels of service.
- Enhanced customer satisfaction with effective problem-solving techniques.
- Offered tailored solutions to suit individual client needs, improving client retention rates.
- Met challenging sales targets consistently through dedicated efforts.
Public Executive Secretary
Church of Scientology Plymouth
11.2000 - 06.2008
- Event coordinator management out reach community programs in across the South West Region
- Strategy implementation and marketing development increased operational staff, volunteers, activities by over 60%
- Personally trained, mentored and developed all members of my operations team to create continued growth and stability Directly responsible for increasing the organisation's mailing list which had a 200% increase in 5 years
- Student course uptake was also increased by 150% through marketing strategies that I created & implemented through community collaborations building business relationships and personal development.
Education
Bachelor of Arts - Fine Art Combined Studies
University of Leeds
Skills
- 20 years experience in consultative sales and Business Development Management
- Work ethic and values to improve social and environmental issues
- Experienced Field Sales Executive and Community Interviewer
- Trained Domestic Energy Assessor able to use ECKM software and RDSAP Go creating condition reports, ERPs, occupancy assessments
- Computer literate with experience in various software packages, CRM, diary software
- Relationship building & management
- Use own initiative and able to manage own workload
- Solution driven
- Networking, collaboration and marketing Skills
- Timescale management
- Knowledge of ECMK & Elmhurst Software
- Team building and mentoring
- Sales and market development
- Territory and account management
- Strategic decision-making
- Sales pipeline management
- Relationship development
- HubSpot CRM
- Complex negotiations
- Hiring and training management
- Sales goal attainment
- Demand generation marketing
Certification
- Domestic Energy Assessor
- Retrofit Assessor
- Professional Dianetics Practioner ( Professional Spiritual Counsellor)
Affiliations
- Sea Swimming, Reading, Outdoor activities, Volunteering in Radio Broadcasting
Languages
Serbian, Croatian
Accomplishments
- I am a nominee for West Country Women's Award 2024 for my work in the de-carbonisation sector.
- Awarded top sales person in 2020 at Qerb Energy Ltd
Timeline
Business Development Manager
Eco Funding For Homes Ltd
06.2024 - 09.2024
Domestic Energy Assessor & Retro Fit Assessor
Oak Energy - Own Business
02.2023 - Current
Market Stall Holder
Dixies Vintage Dream & Barneys
11.2022 - Current
Domestic Energy Assessor
Vibrant Energy Matters Ltd
11.2022 - 03.2023
Community Researcher & Trainer
Plymouth Octopus Project Belong in Plymouth
09.2022 - 04.2024
Sales Executive, Senior Complaints Manager
Qerb Energy Ltd
11.2019 - 10.2021
Applied Schoolastics Tutor
Self-Employed
09.2013 - 01.2016
Champion Business Relationship Manager
Capita Asset Services, Western Mortgage Services Ltd
03.2010 - 08.2019
B2B sales consultant
BT Business
07.2008 - 04.2009
Public Executive Secretary
Church of Scientology Plymouth
11.2000 - 06.2008
- Domestic Energy Assessor
- Retrofit Assessor
- Professional Dianetics Practioner ( Professional Spiritual Counsellor)
Bachelor of Arts - Fine Art Combined Studies
University of Leeds
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