Sandra Oppan
Legon-Accra,Ghana
Overview
16
16
years of professional experience
Work history
Customer Experience & Logistics Associate
Amazon (via Time Partner)
2021.01 - 2024.08
- Streamlined customer fulfilment processes and supported quality control standards in logistics operations.
- Helped implement service tracking systems to improve customer satisfaction and product handling.
- Collaborated across teams to document workflows and report service KPIs.
Sales & Support Roles
2008.07 - 2020.12
- Supported frontline customer service operations and client-facing duties across sectors including fashion logistics, wholesale, and hospitality.
- Developed and maintained strong relationships with diverse customer bases; demonstrated flexibility and responsiveness in cross-cultural work environments.
Sales & Marketing Lead / Property Manager
Mec-Ellis Realty
Accra
2015.03 - 2016.01
- Developed and launched direct and online campaigns to promote real estate products; drove 40% increase in client enquiries.
- Managed the full property sales lifecycle including pitching, contract negotiation, customer engagement, and documentation.
- Created marketing materials and collaborated with external designers to produce print and digital assets.
- Coordinated client open-house events and presentations, engaging over 300 prospective buyers.
Marketing Manager
Mec-Ellis Investments
Accra
2012.11 - 2014.10
- Designed and delivered fully integrated B2C marketing campaigns that increased client acquisition by 35% and improved retention by 25%.
- Managed campaign budgets of up to £50k; developed creative briefs, coordinated with external agencies, and tracked campaign performance using CRM and analytics tools.
- Oversaw a small marketing support team, providing mentoring, task delegation, and progress monitoring.
- Conducted market research and presented insights to senior leadership, influencing strategic investment product positioning.
Marketing & Administrative Officer
Knowledge Tree Technologies
2011.02 - 2011.10
- Promoted educational products through local events, social media, and direct sales efforts.
- Oversaw marketing content and internal communications; developed outreach programmes to local schools and colleges.
Timeline
Customer Experience & Logistics Associate
Amazon (via Time Partner)
2021.01 - 2024.08
Sales & Marketing Lead / Property Manager
Mec-Ellis Realty
2015.03 - 2016.01
Marketing Manager
Mec-Ellis Investments
2012.11 - 2014.10
Marketing & Administrative Officer
Knowledge Tree Technologies
2011.02 - 2011.10
Sales & Support Roles
2008.07 - 2020.12