Sandra Okafor

- Provide personalized support to over 200 tenants by resolving inquiries and addressing complaints efficiently, maintaining a 95% satisfaction rate.
- Oversee the accurate management of tenant records through a CRM system, improving data management and service delivery by 20%.
- Lead service improvement initiatives, collaborating with cross-functional teams to enhance overall tenant experience, resulting in a 10% increase in positive feedback.
- Regularly update tenant support documentation and policies, ensuring compliance with internal regulations and streamlining service processes.

- Advised and supported over 200 students throughout their university application journey, ensuring successful admission for 90% of applicants to UK universities.
- Managed the full life cycle of student records, from initial inquiries to post-enrollment, ensuring 100% accuracy in documentation and timely submission of all materials.
- Developed tailored course and university recommendations for each student based on academic performance and career aspirations, contributing to a 30% increase in company revenue.
- Conducted presentations and workshops on university admissions, visa processes, and academic success strategies, engaging with students and parents.
- Acted as a liaison between students and university admissions teams, ensuring all application requirements were met and queries were resolved promptly.

- Delivered excellent client service by addressing inquiries, managing communications, and resolving issues quickly, increasing client retention by 20%.
- Maintained accurate sales and client records, streamlining documentation and improving operational efficiency by 15%.
- Coordinated weekly team meetings, presenting progress reports and sales performance updates, resulting in a 10% improvement in overall team productivity.