Sandra Offurum-Pindas
Plean,Stirling
Summary
Proactive agile business analyst with experience in applying structured improvement methodologies to optimize business processes. Passionate about analyzing uncertainties and evaluating business datasets in an evolving market, to transform them into actionable insights that delivers sustainable solutions and drives the required organizational change. Over 6 years’ experience in banking industry and well-versed in team leadership as well as team participation to achieve project goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Agile Business Analyst
TSB Bank
, UK
06.2022 - Current
- Engage business stakeholders through shaping and discovery sessions to establish business problems and elicit business requirements
- Support Product Owner with analysing, prioritizing and translating business requirements into Epics
- Articulate business requirements in user story and acceptance criteria formats required by the development team, thus, ensuring the designed solution meets the business goals and definition of done
- Adopt INVEST criteria to breakdown epics into small-sized user stories that can be achieved within sprints
- Use Jira and Confluence to portray requirements and ensure that they of sufficient quality to drive test cases and design activity
- Articulate acceptance criteria using the BDD (Behaviour Driven Development) method to bake-in quality and ensure they meet the ‘definition of ready’ prior to sprint planning
- Co-create and refine the sprint backlog of user stories and play a lead role in refinement sessions with the project team ensuring complete clarity across the team
- Produce high quality BA artefacts that are accepted and approved by key stakeholders
- Ensure the quality of requirements and other BA artefacts align to the overall strategy, are of high standards and in line with governance
- Process mapping of customer and partner’s journeys to identify areas of improvement
- Contribute to pre project consultancy providing support and guidance to the business teams on engaging the change process
- Provide timely updates on the status of projects to the wider BA group
- Support the build, test and implementation of solutions as part of the SDLC
Business Analyst (Intern)
Stirling Council
, UK
06.2021 - 09.2021
- Performed diagnostic and descriptive analysis on the council’s datasets to identify bottlenecks in the service delivery
- Adopted Power BI tool to design community dashboards and profiles that uncovered possibilities for tackling multiple deprivation
- Developed KRIs and KPIs that aligned the business daily activities to the critical success factors.
- Achievement: Designed highly interactive and visually appealing community profiles for the community development team which had the functionality of supplying the necessary information to enable the council focus their plans and resources on specific areas of deprivation
Business Operations Analyst
Access Bank
, Nigeria
09.2017 - 01.2021
- Organize requirement gathering session with internal and external customers of the bank
- Perform stakeholder analysis/ranking using power/interest quadrant, RACI matrix, etc.
- Prepare requirement document and process flows for projects
- Prepare architectural designs and wireframes for systems and products in the bank
- Prepare test cases for functional and integration testing
- Oversee UAT sessions on all projects being handled
- Prepare user stories and product backlog for active projects
- Assist product owners in prioritizing products on YoY basis
- Prepare project charters and key acceptance criteria for projects
Data Analyst
Diamond Bank
, Nigeria
03.2017 - 09.2017
- Prepared Diamond Y’ello performance reports for Monthly Performance Review, Quarterly Business Review, Executive Committee meetings and Assets & Liabilities Committee sittings
- Identified trends that created strategy, innovation and business development across the Diamond Y’ello offerings, which led to a significant transformation
- Actively worked with the analytics department of the telecommunication partner (MTN) to monitor trends and improve brand image and awareness
- As an agile team member, I provided analytical support to product managers through all of the key stages of the product’s lifecycle
- Consistently engaged with branches to analyse escalated areas of sales challenges, and proffered viable solutions to ensure achievement of product performance targets
- Achievement: Re-engineered the daily reporting process for Diamond Y’ello product portfolio
Mathematics Teacher
National Youth Service Corps (NYSC)
, Nigeria
06.2015 - 03.2016
- Designed & implemented daily lesson plans and mediated classroom conflicts
- Motivated and challenged a total of 362 students through active learning projects, reports and class presentations
- Prepared 39 and 17 students for junior and senior level certificate exams respectively
- Utilised technology in classrooms to make lessons more engaging and effective
- Updated curriculum to comply with the latest educational standards and trends
- Provided additional support to struggling students, enhancing their mathematical skills
- Developed comprehensive lesson plans to cover all topics within the syllabus effectively
Retail Operations Specialist (Intern)
Fidelity Bank
, Nigeria
06.2013 - 12.2013
- Supported senior analysts in conducting KYC reviews and customer due diligence
- Verified customer information and documentation in accordance with internal policies and regulatory standards
- Assisted in the preparation of risk assessment reports and escalated high-risk cases to senior team members
- Maintained proper documentation and records for all KYC activities
- Participated in training sessions to stay updated on regulatory changes and best practices
Education
Master of Science - Business Analytics
University of Stirling
Stirling 02.2021 - 02.2022
Associate Level Practitioner - Banking
Chartered Institute of Bankers of Nigeria
Nigeria 03.2018 - 10.2018
Bachelor of Technology - Statistics
Federal University of Technology Owerri
Nigeria 11.2009 - 11.2014
Skills
- Industry Knowledge: Agile- Scrum & Kanban, Jira & Confluence toolsets, Waterfall Methodologies
- Computational Skills: Microsoft office suite, SPSS
- Programming Languages: R, Orange, Python
- Descriptive and Predictive Modelling: Power BI, Simul8, Text analytics
- Digital Marketing: Google analytics, Customer journey
- Excellent use of process mapping and design thinking
- Ability to analyse large and complex business data in order to convey identified trends in an innovative manner
- Outstanding organizational, problem-solving, leadership, team-player and interpersonal skills
- Excellent communicator with the ability to multitask while remaining professional, even under pressure
- Rapt attention to details, uncompromising integrity, resourceful, and high level of commitment
Certification
Certified Business Analysis Professional (CBAP) - In view, 2025
International Institute of Business Analysis (IIBA)
Professional Scrum Master™ I (PSM I) - Jan, 2023
Scrum. Org (The Home of Scrum)
Scrum Fundamentals Certified (SFC) - Mar, 2022
SCRUMstudy - Accreditation Body for Scrum and Agile
References
References available upon request.
Timeline
Agile Business Analyst
TSB Bank
06.2022 - Current
Business Analyst (Intern)
Stirling Council
06.2021 - 09.2021
Master of Science - Business Analytics
University of Stirling
02.2021 - 02.2022
Associate Level Practitioner - Banking
Chartered Institute of Bankers of Nigeria
03.2018 - 10.2018
Business Operations Analyst
Access Bank
09.2017 - 01.2021
Data Analyst
Diamond Bank
03.2017 - 09.2017
Mathematics Teacher
National Youth Service Corps (NYSC)
06.2015 - 03.2016
Retail Operations Specialist (Intern)
Fidelity Bank
06.2013 - 12.2013
Bachelor of Technology - Statistics
Federal University of Technology Owerri
11.2009 - 11.2014
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