Sandra Ngamala
Canterbury,Kent
Summary
Astute professional offers strong background in operations management. Possesses excellent interpersonal skills and high-level business acumen. Excels in detail-focused environments, leveraging industry knowledge and superior organisation skills.
Overview
9
9
years of professional experience
Work history
Operation coordinator
DFDS
Dover, Kent
05.2023 - Current
- During my time with DFDS I've learned to accurately check-in freight and tourist vehicles at either the check-in booths and the Driver's Reception Building, with the focus on delivering excellent customer service
- Reduced customer wait times through optimised checkout processes.
- Helped meet business needs by working extra shifts.
stewardess seaways
DFDS
Dover, Kent
04.2015 - 05.2023
- Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
- Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
- Reported incidents to security team for resolution.
- Interacted with guests and staff to build rapport.
- Assessed sites before events to identify potential risks or challenges.
- De-escalated and resolved conflicts with firm and professional style.
- Enforced social distancing measures to protect guest safety.
- Delivered smooth events with proactive crowd and traffic control.
- Upheld outstanding cleaning standards by thoroughly sanitising food preparation areas and cooking equipment.
- Monitored current market trends to consistently offer cutting-edge advice and guidance, enhancing company reputation.
- Drove product sales by creating visually appealing product displays, following cosmetic merchandising guidelines to ensure alignment with brand goals.
Education
EAST KENT COLLEGE
2012
Skills
- Task delegation
- Revenue growth (By Up selling Perfumes on the boat)
- Loss prevention
- Restocking inventory
- Payment accepting
- Complaint handling
- Cheque cashing
- Till accuracy
- Store appearance maintenance
- Service knowledge
Languages
English
Native
French
Native
Timeline
Operation coordinator
DFDS
05.2023 - Current
stewardess seaways
DFDS
04.2015 - 05.2023
EAST KENT COLLEGE
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