Sandra Ndlovu
Waitress
Johannesburg
Summary
Diligent waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations.
Overview
12
12
years of professional experience
2014
2014
years of post-secondary education
Work History
Contexualization Clerk
MHG Holdings
2024.11 - Current
- Resolved customer complaints by implementing efficient communication strategies and utilizing conflict resolution techniques, resulting in a 25% increase in customer satisfaction ratings within three months
- Did Stock taking as well as managing staff schedules
Assistant Manager
Nandos
2023.10 - 2024.11
- Spearheaded inventory management and cost control initiatives at Nandos Bryanston, reducing food waste by 20% and optimizing stock levels using advanced inventory software
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Waitress
Nandos
2021.10 - 2023.09
- Delivered high-quality customer service through efficient order management and personalized guest interactions in a fast-paced drive-thru environment, consistently achieving a customer satisfaction rating of 95%
- Kept server areas clean and stocked to increase efficiency while working tables.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Supervisor
Seemans
2013.01 - 2021.05
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
Education
Matric - Grade 12
Boksburg High School
Bachelor - Administration
Boksburg High School
2022.02 - Current
Skills
Administrative tasks
Quality control
Problem-solving
Task delegation
Time management
Order accuracy
Additional Information
Refences : Given upon request
Timeline
Contexualization Clerk
MHG Holdings
2024.11 - Current
Assistant Manager
Nandos
2023.10 - 2024.11
Bachelor - Administration
Boksburg High School
2022.02 - Current
Waitress
Nandos
2021.10 - 2023.09
Supervisor
Seemans
2013.01 - 2021.05
Matric - Grade 12
Boksburg High School