SANDRA MATIKA

• Assessed business needs, recommending suitable IT strategies accordingly.
• Formulated IT policies in line with industry best practices.
• Collaborated with cross-functional teams for project success.
• Managed database systems effectively, ensuring data integrity and access control.
• Administer and monitor LAN/WAN networks, ensuring uptime and performance standards.

• Streamline technical issue resolution by authoring knowledge base articles and documentation.

• Collaborate with cross-functional teams to meet project solution criteria and business needs.

• Managed contractors to expedite necessary repairs.
• Worked closely with suppliers to secure cost-effective services.
• Trained staff in emergency procedures, increased readiness and response time during crises.
• Organised maintenance schedules for optimal equipment performance.
• Managed transformation programs and strategic service initiatives across the UK region.

• Improved customer service and operational efficiency through data-driven initiatives.

• Maintained all project documentation, guaranteeing accuracy and accessibility.
• Assisted in budget preparation and financial planning procedures.
• Coordinated staff training sessions to enhance skills and knowledge base.
• Handled administrative tasks, freeing up time for senior staff members.

• Handled administrative tasks, freeing up time for senior staff members.
• Troubleshot potential problems before escalation, preventing major disruptions.
• Streamlined team communication by implementing effective coordination strategies.
• Negotiated contracts with suppliers, securing favourable terms.
• Maintained all project documentation, guaranteeing accuracy and accessibility.
• Oversaw daily operations ensuring consistency in quality and service delivery.
• Created detailed schedules to streamline work processes.

• Coordinated project tasks for successful and timely completion.
• Maintained all project documentation, guaranteeing accuracy and accessibility.
• Managed multiple projects, ensuring organisation and efficiency.
• Implemented risk management strategies to mitigate potential issues.

• Carried out regular stock inventory, keeping an adequate supply of necessary items.
• Adhered to health and safety regulations at all times, promoting a secure working atmosphere.
• Contributed towards energy conservation initiatives by monitoring usage patterns and suggesting improvements where needed.
• Assisted in fire drills and other emergency procedures, reinforcing company-wide understanding of safety protocols.