SANDRA KAPLYTA
Grangemouth,Falkirk
Summary
Highly motivated Food & Beverage Team Leader with experience in high-volume restaurant environments. Known for delivering excellent guest experiences through strong leadership, attention to detail, and efficient service. Skilled in training and developing staff, improving service standards, and creating a positive, high-performing team environment.
Overview
10
10
years of professional experience
2024
2024
years of post-secondary education
Work history
Food and Beverage Team Leader
Macdonald Inchyra Grange Hotel
Polmont, Falkirk
2024.08 - 2026.03
- Led and supported the Food & Beverage team, ensuring smooth daily operations and high service standards across all outlets.
- Supervised staff during service, delegated tasks, and provided guidance to maintain efficiency and guest satisfaction.
- Delivered professional table service, room service, and bar service as required, adapting to business needs.
- Worked as a host, warmly welcoming guests, managing reservations, and coordinating seating to minimise wait times.
- Assisted with Conference & Banqueting events, including setup, service, and breakdown for functions and meetings.
- Maintained high standards of cleanliness, presentation, and hygiene across restaurant, bar, and service areas.
- Handled guest queries and resolved issues promptly to ensure a positive guest experience.
- Collaborated closely with kitchen and management teams to ensure smooth communication and service flow.
Waitress Assistant
Arche Hotel
Lublin, Poland
2024.06 - 2024.07
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues
- Transported food quickly between kitchen and restaurant areas to maintain temperature and quality
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service
Waitress Assistant/ Bar staff
Leapark Hotel
Grangemouth
2023.07 - 2024.03
- Prepared tables for guests and reset tables between customers
- Followed health and hygiene standards when handling food and cleaning restaurants
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
- Greeted and escorted guests to tables
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders
- Totalled bills for customers and accepted payment via cash and card payments
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock
- Received complaints and offered remedial action to help improve customer experiences
- Preparing the room for special events such as weddings
- Special events service
Volunteering
Callendar House
Falkirk
2022.12 - 2023.01
- Facilitated communication and collaboration across departments
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback
- Listened actively to offer accurate information and best solution to their needs
- Obtained feedback from customers to improve service experience
Cleaning Operative
Acerta
Falkirk
2018.12 - 2019.08
- Ensured all areas were maintained to spotlessly clean and tidy standards
- Maintained and stored cleaning equipment, hoovers and mops correctly and safely
- Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes
Cleaning Operative
Palmaris
Falkirk
2018.07 - 2018.08
- Adhered to hygiene regulations to provide safe, standardised service, exceeding cleanliness expectations
- Ensured working areas were maintained to spotlessly clean and tidy standards
- Worked efficiently to perform day-to-day cleaning and maintenance within allotted timeframes
- Communicated well with team across multiple locations
Cleaning Operative
Central Cleaning Services
Grangemouth, Falkirk
2016.08 - 2018.08
- Ensured all areas were maintained to spotlessly clean and tidy standards
- Maintained and stored cleaning equipment, hoovers and mops correctly and safely
- Restocked, refreshed and sanitised bathroom facilities
Education
Scottish Qualifications Certificate: HND - Travel and Tourism
Forth Valley College
FalkirkScottish Qualifications Certificate: NC - Travel and Tourism
Forth Valley College
FalkirkScottish Qualifications Certificate: ESOL For Employability - undefined
Forth Valley College
FalkirkScottish Qualifications Certificate: ESOL English level 2 and 3 - undefined
Forth Valley College
FalkirkCertificate of Higher Education - Economy
ZSEU
SwietochlowiceSkills
- Office Application Package - Microsoft Word
- Access database
- Time management
- Attention to details
- Eager to learn new skills
- Undertake additional training
- Original and inventive problem solving
- Generate ideas
- Creative outcomes
- Co-operative teamwork
- Prioritise tasks
- Manage time
- Meet deadlines
- Customer Service
Languages
Polish
Native
English
Advanced
Custom
- Travelling
- Playing piano
- Volunteering
- Photography
- Meditation or yoga
- Gym
Timeline
Food and Beverage Team Leader
Macdonald Inchyra Grange Hotel
2024.08 - 2026.03
Waitress Assistant
Arche Hotel
2024.06 - 2024.07
Waitress Assistant/ Bar staff
Leapark Hotel
2023.07 - 2024.03
Volunteering
Callendar House
2022.12 - 2023.01
Cleaning Operative
Acerta
2018.12 - 2019.08
Cleaning Operative
Palmaris
2018.07 - 2018.08
Cleaning Operative
Central Cleaning Services
2016.08 - 2018.08
Scottish Qualifications Certificate: NC - Travel and Tourism
Forth Valley College
Scottish Qualifications Certificate: ESOL For Employability - undefined
Forth Valley College
Scottish Qualifications Certificate: ESOL English level 2 and 3 - undefined
Forth Valley College
Certificate of Higher Education - Economy
ZSEU
Scottish Qualifications Certificate: HND - Travel and Tourism
Forth Valley College