Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Sandra Jane Ralston

Cumbernauld

Summary

I'm an approachable, friendly, person-centred problem solver who enjoys helping others, who can think outside the box in achieving outcomes whilst working within the correct remit for the job. Having worked in several different industries and my life skills I am fully adaptable and bring experience into making any role a success. I loved job satisfaction and will work as and when is necessary out with the core working times to succeed. Love working in social housing and would embrace the challenges the Operations Manager job would bring.

Overview

25
25
years of professional experience
5
5
years of post-secondary education

Work history

Property Inspector

Speirs Gumley
01.2016 - 01.2019
  • I was responsible for 49 housing developments with approximately 2500 individual units around central Scotland and Ayrshire
  • Duties included routine inspections, creating and producing reports from every visit, checking of repairs were required, requesting quotations from contractors to forward to owners for works to be carried out
  • Arranging routine servicing contractors to ensure they provide best value for the owners, arranging major work projects gathering funding prior to these being carried out
  • Liaising with the local authority for ‘missing shares' when owners were unable or unwilling to provide funding for these essential works to be carried out
  • Applying for grant funding and any other requests from senior members of staff

Housing Assistant

Linthouse Housing Association
01.2003 - 01.2016
  • At Linthouse I was initially a customer services assistant quickly being promoted to Housing Assistant in this small local association
  • However, as the years progressed, I was seconded to cover both the housing officer and senior housing officer roles due to long term sicknesses of both posts
  • The main duties included rent arrears, all the legal paperwork, notices of proceedings, carrying out evictions, reports for the management committee meetings, taking minutes at these meetings, posting all payments via allpay.net and housing benefit interfaces
  • Antisocial behaviour, estate inspections, responsibility for 32 dispersed sheltered housing flats over 2 blocks overseeing the warden and 5 staff including regular meetings with customers families
  • Interviewing applicants for housing, completing applications, running waiting lists, pre offer home visits, viewings, tenancy sign ups, new tenant visits, welfare rights referrals
  • Partnership working - chairing a residents association on a monthly basis, attending local agency meetings with other housing providers, support agencies and local Police
  • Other projects – calculated service charges annually together with the ARC and the previous APSR for which I completed all of the Notices of Proceedings, court actions, evictions
  • Assisted factoring and maintenance departments for periods of time to help cover where necessary
  • I also undertook the role of training any new employees
  • I took redundancy in 2016 due to a restructure

Cleaning Supervisor

Compliment Cleaning and Maintenance Services
01.1994 - 01.2011
  • I started as a cleaner and within a year I had been promoted to supervisor
  • We originally had 2 contracts expanding to 12 in total
  • I was responsible for employing cleaners, training them, discussing issues if there were any and if essential having to dismiss them if they could not/would not improve either their work or timekeeping

Education

'O' levels - Accounting, Arithmetic, English, History, Secretarial Studies

Bellahouston Academy
Glasgow, G41
01.1979 - 01.1983

Scottish National Certification - Business Studies

Central College of Commerce
Glasgow, G4
01.1983 - 01.1984

Skills

  • Housing management
  • Maintenance
  • Development
  • Factoring
  • Supervision
  • Customer liaison
  • Benefit maximization
  • Tenancy sustainability
  • Relationship building
  • Trust building
  • Contract management
  • High standard of work
  • Problem solving
  • Initiative
  • Customer service

Custom

Current clean driving licence with my own car, Extensive experience in Home Groups' processes in both Glasgow and Dumfries, Crafting including hand knitting, cross stitching and diamond arts, Spending time with my 3 adult children and 6 grandchildren, Walking my dog, Meeting up with friends and family, Holidays both in the sunshine and exploring new areas of the country, Member of a community garden, Pacitti Gardens in Kinning Park, Glasgow, Former secretary for the community garden until last year when I broke my shoulder, still help where and when I can.

Timeline

Property Inspector

Speirs Gumley
01.2016 - 01.2019

Housing Assistant

Linthouse Housing Association
01.2003 - 01.2016

Cleaning Supervisor

Compliment Cleaning and Maintenance Services
01.1994 - 01.2011

Scottish National Certification - Business Studies

Central College of Commerce
01.1983 - 01.1984

'O' levels - Accounting, Arithmetic, English, History, Secretarial Studies

Bellahouston Academy
01.1979 - 01.1983

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Sandra Jane Ralston