Sandra Hagg

As a proactive and creative Learning & Development professional with leadership experience, bringing a strong record of designing and delivering impactful training and development programs that drive employee growth and performance. My expertise spans customer service, soft skills, and onboarding, with a focus on aligning learning initiatives to business and compliance needs in complex environments.

In current role at the Financial Ombudsman Service, I lead onboarding for new investigators, combining structured planning tools, performance metrics, and feedback-driven learning to build confidence and capability. I’ve enhanced soft skills modules and introduced engaging learning frameworks to boost learner outcomes and service quality.

My background includes managing training for graduate IT consultants developing adaptable, audience-specific content and refining consultative partnering skills with senior stakeholders to meet talent development goals. I have experience coordinating end-to-end programs, supporting performance processes, and managing learning platforms and reporting tools.

A foundation in graphic design supports ability to create visually effective materials that reinforce key concepts and learner retention. Known for my collaborative, energetic style and attention to continuous improvement, I bring strong administrative capability, stakeholder engagement, and programme coordination skills.

I’m excited to contribute my L&D experience—particularly in onboarding, leadership, and performance development—to support your firm’s evolving talent strategy