Sandra Gyasi
London
Summary
Exceptional and highly motivated professional with a strong background in office support, customer service and client-facing roles. Recognised for delivering outstanding service, managing competing priorities and maintaining high levels of discretion and professionalism. Experienced in handling sensitive information, coordinating appointments, preparing documentation and supporting both internal teams and external clients. Adept at maintaining strong communication, ensuring GDPR compliance and fostering a positive, solutions-focused environment. Committed to contributing to an efficient, respectful and high-performing workplace.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Customer Service Assistant
Families & Community Support Service
Stratford, London, Greater London
01.2025 - Current
- Serve as the first point of contact for clients, handling over 35 enquiries per week and achieving a 95 per cent first-contact resolution rate.
- Support more than 120 individuals and families in accessing welfare benefits, housing support and community resources since January 2025.
- Reduce appointment no-show rates by 15 per cent through proactive reminders and follow-ups, improving service efficiency.
- Process over 50 benefit and housing applications with zero compliance breaches, ensuring accuracy and adherence to regulations.
- Increase client satisfaction scores from 82 per cent to 93 per cent within three months by delivering personalised and empathetic support.
Care Assistant
Care Group International Limited
London, Greater London
12.2024 - 05.2025
- Provided personal care and support to an average of 10 clients per week, meeting individual needs and preferences.
- Assisted clients with meal preparation, feeding and medication reminders in line with care plans.
- Maintained a 100 per cent on-time attendance record, ensuring continuity of care.
- Received positive feedback from over 90 per cent of clients and families for professionalism, empathy and reliability.
- Maintained accurate and timely care logs with zero compliance errors throughout the contract period.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
Education
Bachelor of Arts - Psycology and Sociology
University of Ghana
Skills
- Client relationship management
- GDPR compliance & data confidentiality
- CRM & database management
- Multi-channel communication (in-person, phone, email)
- Benefit processing
- Client support
- Care documentation
- Appointment scheduling
- Issue resolution
- Effective communication
- Time management
Personal Information
Certification
Florence Academy
- Safeguarding Adults and Children
- Health and Safety
- Core communication skills
- Professional Boundaries
- Equality, Diversity & Inclusion
- Moving and Handling Theory
- Conflict resolution and complaints handling
- Understanding Behaviour that Challenges
Reference
David Eshun
Families & Community Support Service
Stratford Advice Arcade
107-109, The Grove
E15 1HP
Email: davideshun@families-support-service.org
Stephen Moore
Care Group International Limited
175 Portland Rd, London
SE25 4NY
Email:stephen.moore@caregroupinternational.org
Timeline
Customer Service Assistant
Families & Community Support Service
01.2025 - Current
Care Assistant
Care Group International Limited
12.2024 - 05.2025
Bachelor of Arts - Psycology and Sociology
University of Ghana
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