Sandra Gallego

• - Leading sales floor ensuring consistent memorable customer shopping experience using highest standards of service excellence, reflecting on effective forward - looking good brand image.

- Partnering with Store Leader and Assistant Manager to positively influence sales team and drive sales.

- Fostering inclusive work environment, enhancing team members morale and productivity through effective leadership, training development, delegation and supervision.

- Analysing business objectives and their KPIs reporting to senior leaders of data-driven performance and areas in need of improvement and their pathways.

- Streamlining existent sales process and implementing new sales and on brand strategies driving revenue growth and making positive impact on achieving targeted store KPIs.

- Coaching and developing team of 10 sales assistants to consistently achieve and exceed sales target and conversion rates.

- Driving culture of high performance and continuous improvement by effective leadership, communication and support.

- Carrying out employee performance review processes with clear goals setting and monitoring sales associates KPIs framework individually.

- Introducing, coaching and leading in CRM strategy; implementing 4-4-4 after care service as new clienteling structure in store. Developing long-term relationships and securing loyalty; Improving client retention by 19% and increasing store revenue by 24% towards store omni channel target.

- Visual Merchandising Responsible in store; planning and delivering VM training improving store visual layout and standards, enhancing product visibility.

- Working closely with cross-functional VM team to implement displays and assuring execution in line with brand aesthetic and guidelines.

- Leading operations and inventory management, executing stocktake audits on weekly basis ensuring records of stock levels are consistently accurate and minimising inventory discrepancies and addressing replenishment needs.

- Promoted to seniority level to brand’s Flagship store and appointed VM Ambassador in house.

- Committed to professionalism, integral work ethic, embracing values and preserving brand identity across all team members and focused on education of customers.

- Top performer overachieving KPIs and leading salesperson with highest ATV and UPT score across Global Flagship team.

- Responsible for Visual Merchandising in store working closely with VM team and reporting to Head of VM and to Head of Operations.

- Driving performance excellence amongst and across team members, offering guidance and training when required.

- Collaborated with senior leadership, organising and hosting unique and special events for VIP clients, boosting revenue, driving and contributing to brand’s success.

- Leveraged sales performance, CRM and clienteling outreach targets to outstanding standards.

- Expert in delivering remarkable luxury customer service and after care journey; creating memorable experiences and achieving exceptional customer feedback satisfaction.

- Designed and tailored personalised outreach strategy closely collaborating with clienteling manager in store; overachieving targets building demonstrable strong relationships and solid loyal clientele foundation.

• Represented and embodying brand's vision and values, driving brand awareness, sales growth grounded in rich storytelling and product knowledge, smart upselling and fast cross selling.

• Top performer overachieving KPIs and leading salesperson with highest ATV and UPT score across team and no refunds for business year of 2023.

• Collaborated with leadership to develop innovative outreach strategies for customer acquisition and long-lasting relationships.

• Gained expertise in use of CRM tools and clienteling narrative and techniques: building and maintaining key relationships with core luxury clients.

• Maintained stock awareness across team members in all categories in order to maximize selling potential.

• Monitored and evaluated VM performance on weekly basis through introduction of money mapping floor plan layout; assessing customer feedback and sales data to identify areas for improvement, proposing solutions and taking action according to best practices.