Sandra Chukwu

Clients: Axis, Ford, MiSK, Shell, S&P Global, Toyota

Budgets: up to £1.5m

Key responsibilities:

• Coordinate new product development activities
• Lead development and ongoing maintenance of bespoke online and hybrid events platform
• Head product steering committee
• Own product roadmap and lead requirement gathering and refinement process
• Run feature discovery workshops
• Analyse user feedback and tracking data to inform backlog contents and priority
• Document requirements (epics, stories, proposals, statements of work, status updates) >> Jira product and service desk
• Review and manage product backlog together with Product Owner
• Coordinate teams through technical feasibility assessment
• Manage Dev Team of up to 20
• Investigate, document and manage systems integration
• Create process and service blueprints
• Coordinate creation and maintenance of product technical and financial documentation
• Planning, costing, resourcing when necessary
• Recommend suitable delivery framework
• Manage development sprints alongside Technical Lead
• Maintain RAID tracking and escalations
• Process revisions
• Presentations and knowledge sharing, mentoring
• Train personnel on use of IT tools and applications
• QAP governance

Clients: BBC Good Food/Immediate Media, Entelechy Academy, Knight Dragon/Greenwich Peninsula, Bourne Leisure, Magic Light Pictures, Molson Coors, Capita

Budgets: up to £750k

Key responsibilities:

• Worked across broad range of projects: web, mobile, voice apps (Alexa skills), wayfinding app,
• Worked with strategists to ensure that products are research driven and meet business objectives
• Managed requirement discovery - from vision to backlog
• Lead discovery&design sprints for new products
• Created system integration blueprints, product and project proposals and documented SoW
• Coordinated scope negotiations
• Applied suitable workflow and definition of done, depending on product profile and project size
• Planned project rollout and ensured sufficient resourcing
• Coordinated backlog prioritisation, task planning and estimating
• Documented acceptance criteria
• Coordinated collaborative teams through project ceremonies: stand-ups, sprint planning, demos, retrospectives
• Solved team and process inefficiencies

Clients: British Cardiovascular Society, Bucks New University, Elsevier, Energy Institute, Ofcom, Sage

Budgets: up to £400k

Key responsibilities:

• Coordinated implementation of integrated digital portals: CMS, CRM, search engine (Funnelback), automated marketing (Marketo)
• Development of company's new products (PWA for events, PWA for e-learning)
• Supported sales team with digital expertise to help facilitate business development
• Conducted business analysis and supported product ideation processes
• Managed usability testing
• Created tender documentation, created new document templates
• Mentored and supported junior project and account managers
• Facilitated transition to agile delivery environment

Clients: Bayer, Edwards, Eli Lilly, Medtronic, Stryker, Sobi, TEVA

Budgets: up to £500k

Key responsibilities:

• Analysed clients' and end-users' needs to address them with suitable digital solutions
• Worked closely with key project stakeholders to gather requirements and translate them to features, epics and user stories
• Facilitated communication within team of UX and UI designers, account managers, medical writers, developers and testers to ensure that everyone involved in project is well informed
• Created cost estimates, project plans and proposals
• Liaised with third party vendors and managed offshore teams
• Managed platform restructure: migration to mobile responsive design, from web forms to web services, large scale content updates and functionality enhancements
• Served as event platform product owner/manager (website, mobile app, live streaming, live polls, onsite support and reporting)
• Coordinated quality assurance process: stress testing, load testing, usability testing
• Coordinated website releases, app submission and promotional campaigns for newest updates
• Managed onsite digital support team
• Helped establishing new processes within Digital Department (QAP, resourcing)

Clients: Bayer, Edwards, Eli Lilly, Sobi, Stryker, TEVA

Budgets: up to £350k

Key responsibilities:

• Managed delivery of mobile and web builds using agile methodologies
• Managed new product development - event app
• Translated business requirements into features, epics and user stories
• Created detailed delivery and resource plans
• Managed project teams of up to 12 people (UX & UI designers, software devs, medical writers, testers)
• Liaised with clients and third party suppliers
• Managed multiple projects and programs of work simultaneously
• Monitored financial side of projects, including invoicing and forecasting

My role at Millennium Bank was focused on making online banking platform for corporate clients more interactive and engaging. I've successfully delivered a variety of improvements, migrating offline processes to online workflow.

Budgets: up to 600 man-days

Key responsibilities:

• Conducted business analysis including risk assessment and specified business requirements
• Researched competitors to build report of rising trends in corporate online banking
• Analysed integrated bank systems and built data flow revision diagrams
• Developed full project documentation and managed process of project approval (approval documentation, requirements specification, data flow diagrams, key metrics reports)
• E2E project management - from analysis to implementation
• Managed multidisciplinary teams developing functionality of online banking system - worked closely with product specialists, UX and UI designers, developers, testers and third-party suppliers
• Set up acceptance criteria and created structure for test plans; reviewed and updated existing test scenarios
• Product management - cards online services
• Business mobile banking - managed maintenance, testing and promotion of the product

Key responsibilities:

• Responsible for clients communication and gathering project requirements - websites build, social media campaigns
• Managed quotes and queries
• Created project proposals and put together project reports

Summa Cum Laude

Specialisation: Financial analysis and business valuation

Activities and societies:

• Member of Student Government, Marketing Club, Financial Analysis Club
• Co-founded and organised international scientific conference on economy, management and environmental responsibility