Sandra Anjeh

· Shadowed and learned more about different business roles. For example, Sales Executive team, Export, financing, and Human Resource Administration.

· Learned about the UK Financial Conduct Authority.

· I carried out tasks such as processing orders and handling customers inquiries and complaints.

· Supporting the team and management during peak times.

• Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
• Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
• Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
• Used excellent communication and interpersonal skills to engage and interact with individuals in need.
• Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
• Planned, prepared and served meals for 5 clients, strictly following prescribed dietary orders.
• Administered medication with rigorous planning and recordkeeping.
• Maintained client dignity and respect throughout dressing, showering and toileting.

• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Assisted customers with product complaints, logging issues for investigation and providing replacement items.
• Handled phone, email and social media enquiries with consistent customer service across multiple channels.