Sandi Schofield

Fully trained cabin crew member with experience on long-haul flights, competent in all safety, security, and emergency procedures. Worked across both economy and business class cabins, consistently delivering exceptional levels of customer service and ensuring all passengers receive attentive, professional, and personalised care. The role involves conducting thorough pre-flight safety and equipment checks, providing clear and engaging safety briefings, and responding calmly and effectively to any in-flight emergencies or challenging situations.

Experienced in assisting passengers with specific requirements, including unaccompanied minors, elderly passengers, those with reduced mobility, and medical needs. Collaborate closely with flight deck and cabin crew team to ensure smooth boarding, in-flight service, and timely disembarkation, while also managing onboard sales, inventory, and catering services. Throughout all duties,maintain professional, welcoming environment, building positive relationships with passengers and colleagues alike.

• Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.

• Provided direct patient care in high-volume department, serving over 200 children daily.
• Delivered compassionate support to both children and parents during treatment.
• Conducted observations and performed ANTT process for clinical procedures.
• Administered finger prick and heel prick blood tests efficiently.
• Executed wound care and redressing procedures across clinics.
• Applied plaster for both types of back slabs as required.
• Escorted patients to theatre with parents while completing necessary paperwork.
• Assisted with donning and doffing PPE in ICU for adult COVID-19 patients.
• Escorted patients for tests or procedures within hospital premises whilst ensuring their safety and comfort.
• Liaised between patients and healthcare professionals, facilitated effective communication channels.
• Monitored vital signs of patients with meticulous attention to detail for accurate readings.
• Maintained stock levels of medical supplies as needed for ward, ensured uninterrupted provision of care services during shifts.
• Ensured infection control measures were adhered to strictly for safe environment for both staff and patients alike.
• Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by NHS England.
• Kept detailed records of patient progress, assisted medical staff in treatment planning.
• Assisted in patient care, improved comfort and well-being.
• Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path

• Completed full training course for ground operations.
• Due to COVID19 Contracts terminated due to total lockdown.

• All forms of administration work assisting Project Manager.
• Working daily on computers creating weekly reports for management meetings.
• Liaising with daily with 60 workforce on daily tasks.
• Contributed to team effort by accomplishing related results as needed.
• Interacted professionally with clients providing excellent service at all times.
• Updated company databases by inputting new employee contact information and employment details.
• Managed front desk duties to ensure smooth operation of reception area.
• Expedited document filing system with a new, organised method.
• Facilitated internal communication.
• Improved customer satisfaction through prompt response to email and phone queries.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Organised client meetings, prepared agendas and took detailed minutes.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.

• I am a fully trained cabin crew member flying a combination of both short and longhaul flights with qualifications on the Airbus 320/321/330. I am vigilant in ensuring the operational safety, security and health & safety to the highest standard set by EASA and Thomas Cook, whilst delivering excellence in-line with service standards and brand behaviours. I have worked in both economy and the premium cabin making sure to tailor make my customer service skills to each individual passenger, so that their experience is both memorable and meaningful to them. If a problem arises onboard I immediately seek a way to resolve this for both the passenger and the company. I thrive on maintaining impeccable uniform standards and appearance throughout flights whether this be a 2 hour flight or a 12-hour long haul flight. Since joining Thomas Cook I have flown with many culturally diverse crew and never the same crew which has allowed me to use my outgoing and bubbly personality to adapt to different working styles within a large team to make the flight enjoyable for both passengers and crew.
• Ceased Trading

• Hold meaningful and genuine conversations with customers to identify understand and meet their needs, referring them to the right specialist advice where appropriate.
• Deliver quality customer interactions every time by adhering to professional appearance and courtesy standards.
• Ensure that all customer complaints received are promptly resolved and reconciled.
• Participate in team based continuous improvement activities.
• Adhere to the group Policies & Procedure always.
• Utilised strong communication skills for handling customer complaints effectively.
• Assisted colleagues during peak hours, ensuring overall productivity of the team.

• Determine clients' needs and suggesting suitable travel packages.
• Organise complete travel from beginning to end, including tickets, accommodation, transportation, special requests both in flight and at resort.
• Handle any unforeseen problems and complaints and determine eligibility for refunds & compensation.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Carried out day-to-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Supported team by demonstrating respect and willingness to help.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.

• Fully trained Purser flying a combination of both short and long-haul flights with qualifications on the Airbus 300/320, Boeing 737/757 & Lockheed Tristar.
• Vigilant in ensuring the operational safety, security and health & safety to the highest standard set by the said airline.
• Maintaining impeccable uniform standards and appearance throughout flights is my passion, which led me to be a Uniform Standards Co-Ordinator for many years whilst at Caledonian & JMC.
• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Supported colleagues during busy periods or emergencies demonstrating team spirit and reliability.

• Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
• Provided excellent service to passengers whilst ensuring their comfort and safety.
• Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
• Contributed to high customer satisfaction levels via exceptional interpersonal skills and attention to detail during in-flight services delivery.
• Ensured safety regulations compliance for passenger security.