SANDHYA VIJAYAKUMAR
Bolton,United Kingdom
Summary
CSE graduate with an MBA, experienced in operations support, data analysis, and intelligent mobility systems. Skilled in SQL, Power BI, ETL, Excel, and workflow optimization, with experience in fleet operations, compliance, and transport data management. Adept at supporting senior leadership, mentoring teams, and implementing algorithm-driven solutions for route optimization and operational efficiency. Strong background in stakeholder engagement and delivering actionable insights for transport operations.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operations Support Assistant
Diamond Bus BEE Network (Manchester) Diamond Bus North West
Bolton, UK
03.2022 - 01.2026
- Support senior leadership in operational growth and KPI tracking, leveraging Power BI, SQL, and Excel for actionable insights.
- Monitor fleet operations, CCTV systems, and compliance, implementing process improvements to enhance efficiency and safety.
- Collaborate with stakeholders and local authorities to optimize transport workflows and service delivery.
- Mentor junior staff and promote best practices in operational systems and algorithm-driven solutions for route optimization and resource management.
- Apply intelligent mobility concepts and digital tools to enhance fleet utilization and transport operations.
- Improved operational efficiency by streamlining administrative processes.
- Streamlined documentation, minimising errors and redundancies.
Senior Data Associate (Level-3)
Amazon Development Center
Chennai
09.2021 - 03.2022
- Led training sessions and mentored junior associates, improving team efficiency and resilience.
- Managed ETL processes, SQL-based data analysis, and reporting, supporting operational KPIs.
- Applied Agile and Scrum methodologies to optimize workflows and project delivery.
- Worked with stakeholders to support strategic project goals, including algorithm-driven data analysis.
Data Associate (Level-2)
Amazon Development Center
Chennai
03.2019 - 09.2021
- Performed high-volume data annotation and analysis, improving AI/ML model performance.
- Consistently met SLAs, KPIs, and quality targets, contributing to operational intelligence and workflow optimization.
Senior Associate / HR & Operations Roles
Various Companies
Chennai
01.2016 - 01.2019
- Managed HR operations, payroll, recruitment, compliance, and employee relations.
- Conducted data retrieval and analysis while ensuring regulatory compliance (HIPAA, GDPR).
Education
MBA - Human Resources
University of Madras
Chennai, India 01.2016 - 01.2018
B.E. - Computer Science Engineering
Dhaanish Ahmed College of Engineering
Chennai, India 01.2012 - 01.2016
Skills
- Data & Analytics: SQL, Azure SQL, ETL, Power BI, Excel (Pivot Tables, VLOOKUPs, Macros), Algorithm Implementation
- Tools & Platforms: Sage, Workday, BambooHR, Salesforce, Microsoft Teams, Zoom, Slack, Centrad & Cameramatics, Ticketer, TransModeler, CUBE, QGIS, and Freeway
- Domain Knowledge: Intelligent Mobility, Transport Technology, Public Transport Operations, Compliance (GDPR, DVLA)
- Operations & Systems: Workflow Optimization, KPI Tracking, Fleet Management Systems, CCTV Data Analysis(
- Technical & Project Leadership: Stakeholder Management, Process Improvement, Mentorship, Agile & Scrum
Websites
Certification
- SQL and RDBMS Certification
- Recognized with 18+ Awards at Amazon for outstanding performance
- Multiple customer service and operational excellence appreciation certificates
Timeline
Operations Support Assistant
Diamond Bus BEE Network (Manchester) Diamond Bus North West
03.2022 - 01.2026
Senior Data Associate (Level-3)
Amazon Development Center
09.2021 - 03.2022
Data Associate (Level-2)
Amazon Development Center
03.2019 - 09.2021
Senior Associate / HR & Operations Roles
Various Companies
01.2016 - 01.2019
MBA - Human Resources
University of Madras
01.2016 - 01.2018
B.E. - Computer Science Engineering
Dhaanish Ahmed College of Engineering
01.2012 - 01.2016