Sandhya Yadav
Bengaluru
Summary
Proactive and results driven PMO with over 3.5 years of experience along with MBA(Specialization-Marketing and Business Analytics) with a record of managing complex IT projects from conception to completion. Offers a robust combination of practical and theoretical knowledge to deliver high impact projects on time and within budget. Recognized for improving project delivery speed by 25%. Got Commendable ratings to handle and deliver projects under tight deadlines in appraisal. Worked with the team based in Europe, France and United States.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Project Management Office
Infosys
02.2024 - Current
- Spearheading the project management office(PMO) with extensive expertise in information systems tools such as ALCON(Allocation and Confirmation), Talent Management System(Resource Management), Invoice Dispatch System, Order Management System, Project budgeting system, MS excel, MS Teams and MS outlooks.
- Overseeing invoices for 106 countries, generating over 400 invoices monthly in their local to local currencies while considering state-specific legal entities and client approved forex rates.
- Consolidating invoices using the Invoice Dispatch System(IDS) and meticulously reviewing and approving invoices for direct dispatch to clients.
- Creating Demands on the Talent Management System(TMS) and assessing resources based on their skills, collaborating with Talent planning deployment(TPD) to effectively map the resources and allocate suitable personnel to projects.
- Instituting project level of effort(LOE) and project codes to allocate resources and facilitate client billing.
- Executing transactions in accordance with guidelines and timelines, ensuring adherence to service level agreement(SLA) targets and accuracy.
- Applications worked On: 1. Alcon: Resource Allocation and extensions. 2. Confirmations: processing confirmations for UOW and FP project codes, handling non-billable confirmations, Credit Memo requests, Invoice cancellation and edits. 3. IDS: Invoicing review, Consolidation of DaaS and Depot services and client dispatch. 4. TMS: Creating demands for appropriate candidates based on skills, extending RBSD and accepting mappings. 5. GE Supplier Connect(client portal): Used to update bank details/payment instructions for invoices to facilitate client payments. 6. Accounts Receivable (AR): Invoice tagging and coordination with the Corporate account receivable team for reconciliation.
- Co-ordinating with the Senior project manager and Delivery manager regarding approvals as well as Coordinating with stakeholders and clients. Also, with various countries 'SAP and Finance teams' on invoice related, VAT registration and local invoice formatting for government portal updates.
- Managing multiple accounts with account-level activities.
- Monitoring client timesheets and reconciling them against client records.
- Generating Account receivable reports on pending payments under various scenarios and reporting to senior management, while also following up on closing accounts receivable over 180-line items.
- Chasing customer remittance and coordinating with the corporate teams for reconciliations.
- Supporting the team by giving them Knowledge Transfer, by delegating tasks and ensuring that assignments are completed before deadlines.
- Regularly Coordinating with clients to promptly resolve issues and secure timely clients approval on a monthly basis.
- GE Vernova is an energy equipment manufacturing and services company.
Representatives- Operations
Concentrix Daksh services India Pvt.Ltd.
10.2022 - 02.2024
- Served as a Senior Operations Representative at Concentrix Daksh services India Pvt.Ltd. for Air India express and Air Asia, with a tenure of 1year 3 months.
- Expected backend Operations on DGCA cancellations and rescheduling for itinerary requests made by customers on the official website in accordance with DGCA policies.
- Responsible for customer service in the digital equipment division, handling revenue tickets duties, Ecoupons booking, and reservations related queries.
- Applications worked on: Salesforce and avaya.
Education
Master's of Business Administration - Marketing and Business Analytics
Bengaluru City University
02.2024
Bachelor of Science - Chemistry Honours
Ranchi University
XIIth -
Kendriya Vidyalaya, Namkum, Ranchi
Xth -
Kendriya Vidyalaya, Namkum, Ranchi
Skills
- Leadership
- Multitasking
- Project Management Office
- Interpersonal skills
- Strong Communication
- Team Management
- Analytical skills
- Project delivery
- Strategic planning
- Resource Management
- Stakeholder Management
Certification
- Digital Marketing Certification(Semrush)
- Fundamentals of Digital Marketing (Google)
- Email Marketing certified(Hubspot Academy)
- MS office(Word, PPT, Excel and Outlook)
- Enterprise Resource Planning(Edureka)
- Generative AI landscape(Infosys)
- Prompt Engineering(Infosys)
- AI first Software Engineering(Infosys)
- Responsible-AI foundation (Infosys)
- Generative AI Capsule course(Infosys)
Accomplishments
- Received Consolation award in youth parliament in 2015 at regional level.
- Received most improved employee award at Concentrix.
Languages
English
Hindi
Interests
'A' Certificate in NCC(Air wing) Involved in NSE(75th Azadi ka Amrit mahotsava in 2022). Involved in fundraising internship at Muskurahat foundation through Internshala. Organised an event on International Women's day at Karnataka college of Management.
Hobbies and Interests
- Cooking
- Watching movies
Projects
Prepared a project report on the topic 'Ethical issues in Marketing' under the guidance of managing director of Korpala pvt. Ltd, Bangalore. Prepared a project report on the topic 'B2C vs B2B portals in the textile industry: User experience and interface analysis'. Prepared a project on 'Data Visualization and Business reporting using Tableau' Lab Manual.
Timeline
Project Management Office
Infosys
02.2024 - Current
Representatives- Operations
Concentrix Daksh services India Pvt.Ltd.
10.2022 - 02.2024
Master's of Business Administration - Marketing and Business Analytics
Bengaluru City University
Bachelor of Science - Chemistry Honours
Ranchi University
XIIth -
Kendriya Vidyalaya, Namkum, Ranchi
Xth -
Kendriya Vidyalaya, Namkum, Ranchi