Sandesh Bikram Shahi
London,Hill
Summary
Dedicated professional with extensive experience in customer service and administrative tasks. Proficient in telephone handling, data entry, and file management, ensuring efficient operations and customer satisfaction enhancement. Skilled in Microsoft Office, feedback reception, cash handling, product knowledge, and fresh produce checks. Adept at multitasking with a focus on delivering exceptional service and maintaining high standards of accuracy.
Overview
1
1
year of professional experience
Work History
Customer service and Operation Assistant
Just Pizza Plus Ltd.
London, Hillingdon
11.2024 - 03.2025
- Worked closely with other staff members to maintain smooth operations and high standards of service.
- Streamlined order processing and improved customer wait times through effective communication and organization.
- Balanced multiple roles by working as a receptionist and assisting in the kitchen, demonstrating flexibility and adaptability.
- Managed phone calls, took orders, and coordinated with the kitchen staff to ensure timely and accurate order fulfilment.
- Provided excellent customer service by greeting customers, handling inquiries, and resolving complaints, ensuring a positive dining experience.
Barista and customer service
Himalayan Java Coffee Ltd.
Kathmandu
09.2023 - 06.2024
- Managed high volume orders during peak hours maintaining quality of service.
- Collaborated with team members during busy periods improving workflow efficiency.
- Assisted in inventory control measures for effective stock management.
- Promoted seasonal beverages effectively increasing their uptake.
Education
Bachelor of Computer Science hons. - Information Technology
London Metropolitan University
London 09.2024 -
Skills
- Telephone handling
- Customer Service
- File management experience
- Data Entry
- Microsoft Office
- Feedback reception
- Customer satisfaction enhancement
- Cash handling
- Product knowledge
- Fresh produce checks
- Multitasking flexibility
Timeline
Customer service and Operation Assistant
Just Pizza Plus Ltd.
11.2024 - 03.2025
Bachelor of Computer Science hons. - Information Technology
London Metropolitan University
09.2024 -
Barista and customer service
Himalayan Java Coffee Ltd.
09.2023 - 06.2024
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