Summary
Overview
Work history
Education
Skills
Additional Information
Custom
Affiliations
Timeline
Generic

Sandeep Heer

slough,UK

Summary

Accomplished professional with expertise in operation management and a strong focus on communication and time management. Demonstrates proficiency in training and mentoring, customer service, and budget control, ensuring efficient staff development and project leadership. Skilled in analysis/forecasting, compliance knowledge, and security awareness, with a proven ability to solve problems effectively. Possesses logistical knowledge and exceptional interpersonal abilities, aiming to leverage these skills towards enhancing organisational success.

Overview

15
15
years of professional experience
5
5
years of post-secondary education

Work history

Regional Operations Manager

ATA Logistics/ ATA Sameday
10.2021 - 02.2025
  • Actively building relations with new clients for the sameday business
  • Maintaining existing relationships with our clients, Amazon being one of the largest
  • Ensuring ramp targets and all kpi’s are met for the client
  • Continuous team improvements, promote new business opportunities to clients (e.g
  • Cost saving, process improvement)
  • Management of performance reviews, appraisals and SWA’s for onsite team
  • Completion of site Audits
  • Trained new staff members on their roles and constantly offered Safe Systems of Work policies as part of the Health and Safety training for better Performance and safe work environment
  • Built and managed the AMXL project from scratch
  • Closely managed a team of 8 site managers with around 150+ delivery drivers and teams
  • Generating weekly reports for P&L for the EOW
  • Working closely with vehicle rental companies to ensure we have enough vehicles for pipeline
  • Leading our recruitment team to ensure everything is in place for a successful operation

Regional Manager

ATA Couriers
03.2013 - 10.2021
  • Accountable for ensuring the payroll process is delivered in line with company deadlines
  • Resolve and troubleshooting issues and putting proactive measures in place to ensure continued client satisfaction
  • Respond to staffing issues and resolving shortfalls in attendance and creating solutions to ensure KPI’s are met
  • Deliver weekly/monthly KPIs in client facing meetings
  • Working collaboratively with the site management team and key stakeholders to ensure improvements are always maintained and built upon across the site
  • Ensures that succession plans are in place for all levels and that employees are actively working through their development plans
  • Ensure Depot meets client SLA’s and budgetary targets
  • Identify and develop new systems and processes to meet the needs of the business
  • Sending detailed shift reports, root causing failed KPI’s supported evidence and an action plan to improve

Site Manager

Onshore Logistics
09.2011 - 03.2013
  • Managed and developed a team of 50+ drivers to ensure high-quality delivery operations for services provided to Amazon Logistics
  • Expertise in planning and executing activities for commencement of new site
  • Started and managed operations from southall depot
  • Implemented data-driven strategies that improved delivery performance and customer satisfaction, resulting in significant business growth
  • Consistently met and exceeded route and hiring targets, maximizing resource utilization and minimizing costs
  • Recruited and trained drivers in adherence to Amazon's policies and best practices, ensuring a skilled and motivated workforce
  • Prepared payroll for drivers on a weekly basis
  • Promoted to regional manager, trainer, ensuring all colleagues are trained to the required level to perform their role successfully

Delivery Driver

Courier Network
09.2009 - 09.2011
  • Delivering cash and valuables securely in transit from the depot to customers or from customers to the depot
  • Ensuring all timed deliveries are reached within a timely manner
  • Having a vast knowledge of central London to get from A to B in the fastest possible way
  • Collecting from Airlines/Cargo and delivering special deliveries efficiently across uk
  • Learning AIMS (Airline Information Management System)

Education

GCSEs - 11 Subjects including Mathematics and English

Cranford Community College
01.1997 - 01.2002

Level 2 Fire Marshall - undefined

Level 3 Emergency First Aid at work - undefined

Skills

  • Operation Management
  • Communication
  • Time Management
  • Training and Mentoring
  • Customer Service
  • Budget Control
  • Staff Development
  • Analysis/Forecasting
  • Project leadership
  • Compliance knowledge
  • Security Awareness
  • Problem Solving
  • Logistical Knowledge
  • Interpersonal Abilities

Additional Information

Strategic and business planning, Leadership / Staff Development, Business Logistics / Automated & manual operations, Change Management, Project Management, Financial controls / budgeting, Transport, Health & Safety, Growth revenue/reducing cost, Quality Assurance, Performance Management, Customer Service

Custom

Available on Request

Affiliations

  • car enthusiastic
  • handy man
  • reading

Timeline

Regional Operations Manager

ATA Logistics/ ATA Sameday
10.2021 - 02.2025

Regional Manager

ATA Couriers
03.2013 - 10.2021

Site Manager

Onshore Logistics
09.2011 - 03.2013

Delivery Driver

Courier Network
09.2009 - 09.2011

GCSEs - 11 Subjects including Mathematics and English

Cranford Community College
01.1997 - 01.2002

Level 2 Fire Marshall - undefined

Level 3 Emergency First Aid at work - undefined

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