Sanchi Sharma
London
Summary
As an International Business Management student, I bring a global perspective shaped by my exposure to diverse cultures and international business practices. This experience has given me a deep understanding of the power of collaboration and the crucial role of effective communication in bridging cultural gaps. I have honed strong interpersonal skills that enable me to connect with people from different backgrounds and build meaningful relationships. I excel in multicultural environments, using my adaptability and cultural intelligence to navigate complex situations and achieve successful outcomes. I am dedicated to continuously enhancing my knowledge and skills, actively seeking opportunities to apply my expertise in real-world scenarios. Whether it involves crafting innovative marketing strategies, streamlining financial processes, or identifying new market opportunities, I am eager to contribute my abilities to drive business growth and make a positive impact.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Finance trainee
Crowne Plaza and Holiday Inn Express, Terminal 4
London, United Kingdom
06.2024 - Current
- Assist in preparing balance sheets by tracking assets, liabilities, and equity.
- Generate and manage invoices for airline contracts and corporate clients.
- Ensure accurate billing as per airline agreements for room stays and meals.
- Monitor daily revenue reports for rooms and food & beverage departments.
- Reconcile food & beverage sales using Point of Sale (POS) systems.
- Track airline meal vouchers and ensure proper billing.
- Handle petty cash records and maintain expense logs.
- Support payroll processing by verifying working hours.
- Assist in month-end financial closing and reconciliation.
- Coordinate with internal teams to resolve invoice discrepancies.
- Collaborate with front desk and reservations to verify airline bookings and billing details.
- Analyze financial data to identify trends in revenue and expenses.
- Prepare financial reports for management review and decision-making.
- Support internal and external financial audits by organising required documents.
- Ensure compliance with financial policies and procedures specific to the hospitality industry.
- Use financial software for data entry, report generation, and record-keeping.
Food and Beverage Assistant
Crowne Plaza and Holiday Inn Express, Terminal 4
London, United Kingdom
09.2022 - 02.2025
- Company Overview: The dual-brand Crowne Plaza and Holiday Inn Express, which operates under Arora Group Hotels, is located at Heathrow Terminal 4 and opened in 2018
- A high-end business hotel featuring conference facilities and an elegant dining establishment
- It is an InterContinental hotel (IHG), which is one of the leading hotel companies
- Professionally Trained to manage and identify food allergens, provides guests with accurate information, and ensured that meals are prepared and served in compliance with safety standards to avoid cross-contamination
- Utilising a deep understanding of the menu and beverage offerings to advise guests on food and drink selections, enhancing their dining experience with personalized recommendations
- Actively engaging with guests to understand their needs, addressed any concerns or complaints promptly, and ensured a positive and memorable dining experience
- Effectively communicating and coordinating with the culinary and F&B team to ensure the seamless execution in the operation
- Providing guidance and training to new team members, helping them understand their roles and responsibilities and ensuring they adhered to service standards
- Handling Financial Transactions with precision, balanced cash registers and completed end of the day closing procedures to ensure financial accuracy and accountability
- Working Experience in all the Food and Beverage outlets within the hotel, Including the Restaurant, Bar, Express Café, Club Lounge, and In-room Dining
- Recognized as 'Star of the Month' for exceptional hospitality and dedication to guest satisfaction
- The dual-brand Crowne Plaza and Holiday Inn Express, which operates under Arora Group Hotels, is located at Heathrow Terminal 4 and opened in 2018
- A high-end business hotel featuring conference facilities and an elegant dining establishment
- It is an InterContinental hotel (IHG), which is one of the leading hotel companies
Customer Service Representative Intern
Zomato Limited
Delhi
01.2022 - 09.2022
- Company Overview: Zomato, India operates a key player in the Indian Market, Zomato prides itself on its user-friendly interface, extensive restaurant listings, and prompt delivery Services
- Its relentless pursuit of excellence and commitment to culinary diversity have solidified its position as a beloved and indispensable part of the Indian dining landscape
- Actively engaged with the Customers on daily basis to address inquiries, concerns and provided them assistance
- Effectively utilized Excel to methodically monitor the daily number of refunds, Customer Number and Interactions and Resolutions, ensuring comprehensive documentation
- Took Ownership of refund process by assessing the problem and determining appropriate solutions, initiating refunds as necessary
- Collaborated with the team members to share insights, strategies, and best practices to optimise customer satisfaction
- Displayed a strong work ethic, reliability, and dedication to achieve high-quality results in a fast-paced customer service environment
- Enhanced communication abilities and self-assurance through my inaugural role, fostering effective interactions with customers and colleagues
- Showcase strong communication skills, both written and verbal, in conveying information clearly and professionally to customers
- Demonstrated proficient typing skills through extensive use of Microsoft Word and Excel, ensuring accuracy and efficiency in data entry and document creation
- Zomato, India operates a key player in the Indian Market, Zomato prides itself on its user-friendly interface, extensive restaurant listings, and prompt delivery Services
- Its relentless pursuit of excellence and commitment to culinary diversity have solidified its position as a beloved and indispensable part of the Indian dining landscape
Project Intern
Padh High
Delhi
01.2020 - 04.2020
- Company Overview: Padh High headquartered in Delhi, India, is a dynamic and customer-focused organization committed to providing high-quality educational resources and services
- Renowned for its Innovative approach and dedication to provide strong customer Satisfaction
- Collaborated with cross-functional teams to develop and implement innovative educational projects aimed at enhancing learning outcomes for students and parents
- Participated in project planning and selling meetings, provided input and support to ensure projects were executed efficiently and effectively
- Conducted, read market research and competitor analysis to identify opportunities and improvement in Padh High’s Educational offering
- Provided administrative support as needed, including documentation, promoting offers on LinkedIn and social media, scheduling, and communication with the Customers
- Applied selling techniques to understand customer’s need and preferences, offers them the specific requirement and preferences
- Padh High headquartered in Delhi, India, is a dynamic and customer-focused organization committed to providing high-quality educational resources and services
- Renowned for its Innovative approach and dedication to provide strong customer Satisfaction
Education
Bachelor of Art - Business Management, Marketing, Finance and Related Support services
Middlesex University
09.2022 - 07.2025
Grade 11 and 12 - Commerce
Shree Thakur Dwara School
Skills
- Oral and Written Communication Skills
- Interpersonal Skill
- Customer Services Operations
- Time Management
- Team Collaboration
- Project Planning and Research
- Serenity
- Enthusiastic to learn
- Decision Making
- Self-Motivated
- Performance measurement
- Leadership skills
- Project management
- Decision-Making
- Team motivation
Languages
English
Fluent
Hindi
Native
Custom
- National Award in Dance Championship Chandigarh India, 2017
- Awarded Star of the Month at Crowne Plaza and Holiday Inn Express for exceptional customer service and dedication to team success.
- Received Appreciation for True Hospitality for consistently delivering memorable guest experiences and embodying core hospitality values.
- Regularly acknowledged on TripAdvisor for exceptional service, contributing to positive guest feedback and enhancing the company’s reputation.
- Recognised within the team for multiple guest commendations, reflecting dedication to quality service and customer satisfaction.
Timeline
Finance trainee
Crowne Plaza and Holiday Inn Express, Terminal 4
06.2024 - Current
Food and Beverage Assistant
Crowne Plaza and Holiday Inn Express, Terminal 4
09.2022 - 02.2025
Bachelor of Art - Business Management, Marketing, Finance and Related Support services
Middlesex University
09.2022 - 07.2025
Customer Service Representative Intern
Zomato Limited
01.2022 - 09.2022
Project Intern
Padh High
01.2020 - 04.2020
Grade 11 and 12 - Commerce
Shree Thakur Dwara School
Similar Profiles
Vishal KulwinderVishal Kulwinder
Commis II at Crowne Plaza & Holiday Inn The Business ParkCommis II at Crowne Plaza & Holiday Inn The Business Park
Luis Quintanar MonsivaisLuis Quintanar Monsivais
Director of Sales at Hotel Crowne Plaza & Holiday Inn Zona DiamanteDirector of Sales at Hotel Crowne Plaza & Holiday Inn Zona Diamante
Omar Mahmoud Muhammad Bani MelhemOmar Mahmoud Muhammad Bani Melhem
Laundry Shift Supervisor at Holiday Inn Plaza ExpressLaundry Shift Supervisor at Holiday Inn Plaza Express