Sana Talwar

• Developed and provided consultancy to customers for sales.
• Coordinated and helped customers in the classification of outfits as per the event/occasion.
• Assisted them during trials.
• Involvement in visual merchandising of the store.
• Provided expert advice and personalized styling tips to exceed client expectations.
• Achieved individual/ store sales targets.
• Attended fashion shows, events and trade fairs to adopt new trends for styling.
• Interviewed clients to identify size, style, and color preference.
• Maximized sales and profitability through excellent customer service

• Maintained and strengthened relationships with customers through effective Customer Relationship Management (CRM) strategies.
• Cultivated positive Public Relations (PR) with affiliated brands such as Ogaan, Ensemble, Pernias Pop Up, and Aza.
• Efficiently managed custom orders and alterations while ensuring timely delivery and customer satisfaction.
• Demonstrated exemplary leadership skills in managing teams and overseeing floor operations.
  Implemented effective sourcing strategies to ensure optimal quality and cost efficiency.
• Exhibited exceptional Luxury Brand Management skills through effective merchandising and brand promotion.
• Developed and maintained accurate order sheets, alteration sheets, and billing sheets for seamless business operations.
• Created line sheets and spec sheets for the merchandising team, ensuring clear communication of product specifications.
  
• Followed up with clients for orders to ensure their satisfaction and loyalty.
  
• Fostered positive relationships with B-B and B-C clients, resulting in increased business revenue and growth.
• Replenished styling kit and maintained a highly organized styling studio.
• Evaluated trade performance to help guide future styling decision-making based on customer impact, engagement, and response.
• Researched seasonal trends, sharing insights with a wider styling team to drive coordinated responses.
• Followed photo shoot processes to optimize the delivery of image assets.
• Adapted to varying demands of shoots in a wide range of locations.
• Styled across different ranges and product lines, demonstrating a thorough understanding of brand and customers.
• Elevated understanding of the brand to deliver strategic and informed styling.
• Styled models to consistently high standards and in line with the project brief.
• Discussed improvements and follow-up actions with photographers and videographers.
• Liaised with styling and buying teams to build a wardrobe full of best-in-class styling items.

BRANDS:
Bhola Sons Jeweler's
Khanna Jeweler's
Dulux Paints
Nestle

Roles:

• Oversaw high-volume photo shoots, managing teams of junior stylists.
• Created client mood boards to meet personalized demands of fashion briefs.
• Styled models to create trend-driven and aspirational looks whilst maintaining brand identity.
• Liaised with photographers to direct and guide models on set to maximize the quality of imagery.
• Collaborated with clothing suppliers to provide the latest collections to clients.

• Managed 300+ customer base online and offline.
• Reported on customer relationships and sales totals for individual staff using Teams, Google Sheets, and Excel.
• Expertly operated Google Sheets, Teams, and Excel CRM, managing clients' 10 minutes touchpoints.
• Improved customer experience through after-sale service calls.
• Negotiated and managed customer contracts in compliance with strategic objectives and legal obligations.
• Designed customer service scripts, improving the quality of client interactions.
• Utilized various sales techniques to develop relationships with customers and drive sales.
• Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
• Built lasting relationships with clients through customer service interactions.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Prepared sales contracts and oversaw the signing of both parties.
• Increased revenue by acquiring new customers and determining the need to offer relevant products.
• Helped resolve client problems quickly with superior customer service.
• Set up appointments with potential and current customers to discuss new products and services.
• Accounted for all inventory and ordered new stock.
• Completed customer searches to generate new leads.
• Adapted sales techniques to specific clients and promoted products based on individualized client needs.
• Presented the latest merchandise to prospective B-B and B-C buyers.
• Contacted satisfied customers to offer additional services.
• Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
• Resolved customer concerns promptly to maintain satisfaction.