Summary
Overview
Work history
Education
Skills
Accomplishments
Custom
Personal Information
Timeline
Generic
SANARI KARUNATHILAKA

SANARI KARUNATHILAKA

swanage,dorset

Summary

I’m a confident, proactive individual with a natural flair for leadership and a passion for creating great guest experiences. I thrive in busy environments and enjoy being at the heart of the action—serving customers, supporting the team, and keeping everything running smoothly. I’m highly organised and enjoy planning rotas, solving problems, and working collaboratively with others to get the job done. I take pride in motivating people, encouraging upselling, and maintaining high standards in both service and cleanliness. With a strong focus on communication and a calm, solution-focused mindset, I’m able to handle challenges effectively and ensure guests leave happy. I’m enthusiastic about working in a team that values energy, people skills, and a can-do attitude. I’m ready to bring positivity, reliability, and leadership to a role where I can grow, inspire others, and contribute to delivering memorable experiences at Away Resorts.

Let me know if you want a version that includes specific soft skills or certifications.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work history

Care Assistant

MI HOME CARE LIMITED
12.2022 - 03.2024
  • Assist with bathing, grooming, and dressing.
  • Help with toileting and incontinence care.
  • Support with mobility and transfers.
  • Administer medications according to prescribed schedules.
  • Keep accurate records of medication administration.
  • Prepare and serve meals based on dietary requirements.
  • Assist with feeding if necessary.

Lead Associate - Quality

WNS GLOBAL SERVICES (PVT) LIMITED
10.2020 - 12.2022
  • Manage and control the client audits from start to finish.
  • Follow up with operations teams to complete root cause analysis and initiate effective checks for corrective and preventive actions.
  • Prepare reports and weekly decks to report results for quality metrics.
  • Identify trends and areas of improvement and provide input to quality area and managers to enhance trainings and create action plans to address issues.
  • Assist with development and monitoring of quality improvements initiatives.
  • Track project deadlines to meet client expectations.
  • Creating training materials and operating manuals.

Senior Associate – Operations

WNS GLOBAL SERVICES (PVT) LIMITED
03.2016 - 09.2020
  • Company Secretarial work.
  • Invoicing the services provided to clients.
  • Identifying statutory gaps on the company files and flagging such deficiencies for the administrator’s attention.
  • Requesting missing documents and information from clients.
  • Providing instructions to the systems team to update information database & documents files with received information to maintain the company files updated.
  • Providing instructions to the Finance team in relation to the fees, invoices etc.
  • Liaising with compliance function, requesting status and approval by identifying the need of a compliance review.
  • Basic administration requirements of a company, director’s duties, statutory obligations etc.

Education

Msc - International Business

University of Hertfordshire
07.2023 - 09.2024

B.SC. (HONS) - Business and Management

University of Northumbria at Business Management School

HIGHER NATIONAL DIPLOMA - Business Management

International College of Business Management (ICBT)
01.2014 - 01.2015

HIGHER NATIONAL DIPLOMA - Human Resource Development

International College of Business Management (ICBT)
01.2014 - 01.2015

EDEXCEL GCE A/L - Business studies, Accounting, Economics

Leighton Park International School
01.2012 - 01.2013

EDEXCEL IGCSE O/L - Mathematics, Business studies, English, Economic, Accounts, Commerce

Leighton Park International School

Skills

  • Adaptability
  • Attention to detail
  • Collaboration
  • Communication Skills
  • Creativity
  • Customer service
  • Decision making
  • Empathy
  • Leadership
  • Multitasking
  • Positivity
  • Problem solving
  • Self-motivation
  • Time management
  • Work ethic
  • Data analysis
  • Data privacy
  • Human resources
  • Mathematics
  • Multilingualism
  • Process automation
  • Project management
  • Research skills
  • Typing skills
  • Writing and editing
  • Public area cleanliness
  • Strong coordination
  • Adherence to schedules
  • Flexibility in duties
  • Self-Initiative

Accomplishments

  • School Prefect (Deputy Head Prefect), 2012
  • Senior Prefect, 2009
  • Captain of School Netball Team, 2010
  • Participated in School Sports Meets
  • Member of School English Forum
  • Member of School Buddhist Forum

Custom

  • Mr. Kishokanth Jeganathan, Lecturer, BMS, 12A/117 Swierzawska, Poznan, Poland, 60-321, k.jeganathan@merixstudio.com
  • Mrs. Inoka Gunarathne, Head of Academics (ICBT Campus), No.36 De Krester Pl, Colombo, Colombo 04, 0772978944, inoka@icbtcampus.edu.lk

Personal Information

Timeline

Msc - International Business

University of Hertfordshire
07.2023 - 09.2024

Care Assistant

MI HOME CARE LIMITED
12.2022 - 03.2024

Lead Associate - Quality

WNS GLOBAL SERVICES (PVT) LIMITED
10.2020 - 12.2022

Senior Associate – Operations

WNS GLOBAL SERVICES (PVT) LIMITED
03.2016 - 09.2020

HIGHER NATIONAL DIPLOMA - Business Management

International College of Business Management (ICBT)
01.2014 - 01.2015

HIGHER NATIONAL DIPLOMA - Human Resource Development

International College of Business Management (ICBT)
01.2014 - 01.2015

EDEXCEL GCE A/L - Business studies, Accounting, Economics

Leighton Park International School
01.2012 - 01.2013

B.SC. (HONS) - Business and Management

University of Northumbria at Business Management School

EDEXCEL IGCSE O/L - Mathematics, Business studies, English, Economic, Accounts, Commerce

Leighton Park International School

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SANARI KARUNATHILAKA