Sanae Touhtouh

Provided good costumer service, making sure to always serve high quality coffee and food. Taking a lot of costumers orders within few minutes and making sure not to let the costumers wait for long period of time. Monitored and rotated food and drink stock. Making sure to prepare food according to the recipe and portions to make sure we deliver high quality food service. Made sure to keep a clean and hygienic environment continuously according to food safety rules. Made sure to prepare breakfast and sandwiches as best as possible. Resolved guest complains professionally, notifying the manager of concerns. Cleaned, sanitised and organised food storage racks and bins, maintaining good hygiene standards. Made sure to work well with all members of the team.

Consistently monitored laundry process, supported laundry managers to make sure we handle high volume costumer consignments. Made sure to give impeccable quality to make sure to make costumers happy and keep their loyalty. Trained new staff members. Made sure to check machine controls and adjust settings according to care labels.

Worked for the company for a year, inspected cleaning quality and making sure everything is up to a high standard. Also after a while I was managing a group of people. Coordinated staff rotas to build good working teams. Trained new staff to deliver good cleaning services.