Sana Zahid
Wishaw,United Kingdom
Summary
Commercially aware Lead Trainer with extensive experience in training and development. Currently pursuing Level 5 CIPD and People Professional certification. Demonstrates high motivation and adaptability, successfully managing diverse tasks in various environments. Actively seeking new opportunities due to impending redundancy consultation.
Overview
17
17
years of professional experience
Work history
Store Manager – Dimensions Trainer - Retail Excellence Coach – Lead Regional Trainer
Poundland Ltd.
Walsall, West Mislands
2018.01 - 2025.08
- Returned to Poundland as Store Manager, quickly adapting to changes in processes and policies.
- Improved performance across several underperforming stores over three years.
- Delivered training on new timekeeping platform to Area and Store Managers for six months.
- Audited 130 stores and provided coaching as Retail Excellence Coach for 18 months.
- Facilitated induction training for Area Managers and Store Managers as Regional Trainer.
- Collaborated with heads of departments to develop training sessions addressing company-wide needs.
- Promoted to Lead Regional Trainer, streamlining communication channels within the team.
- Conducted regular one-to-one meetings and performance reviews to support team objectives.
- Coached underperforming employees improving their job performance significantly.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Implemented an interactive e-learning platform, enhanced accessibility of training resources.
- Brought about positive change in employee attitudes towards continual professional development.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Streamlined onboarding process for new hires by designing a robust orientation programme.
- Developed employee skills by delivering comprehensive training programmes.
- Conducted needs analysis to identify skill gaps in workforce.
- Collaborated with management to create personalised development plans for employees.
Store Manager
Poundworld Ltd
Glasgow/Edinburgh
2015.06 - 2018.01
- Ensured full achievement of all KPI targets, including sales and promotions.
- Trained and developed team members, enhancing skills in merchandising and customer service.
- Conducted two detailed floor walks daily with management to uphold store standards.
- Resolved issues promptly, ensuring team awareness of operational expectations.
- Maximised profits by seizing sales opportunities as they arose.
- Supported area managers with stock takes, disciplinary actions, and store refurbishments.
- Processed store orders and completed merchandising checks for compliance.
- Collaborated with loss prevention to minimise theft and became area trainer for cash office procedures.
Sales Assistant - Supervisor - Assistant Manager - Manager
Poundland Ltd
Central Scotland
2009.05 - 2015.06
- Promoted from Sales Assistant to Supervisor within six months of employment.
- Oversaw cash handling, staff management, store operations, and stock control as Supervisor.
- Advanced to Assistant Store Manager, ensuring efficient store operations in a fast-paced environment.
- Achieved consistent KPI targets and regularly selected for trial launches due to performance.
- Collaborated with management teams on projects including store openings and refits.
- Strategically defined business objectives by setting realistic goals for staff and management.
- Resolved customer complaints while training staff to deliver exceptional service standards.
- Conducted investigations and disciplinaries, gaining expertise in retail law and compliance.
Retail Assistant
River Island, Stirling
Stirling
2008.11 - 2009.01
- Conducted fitting room checks, providing footwear services and delivering exceptional customer support.
Call Centre Agent
BeCogent Ltd, Airdrie
Airdrie
2008.03 - 2008.09
- Handled inbound calls, completed order processing, and executed customer service alongside sales activities including incentives.
Education
Level 5 CIPD and People Professional Apprenticeship - HR
MBKB
Glasgow, Glasgow City 2024.06 -
Retail Management SQA Level 3 - Retail
Nick Calder Associates
Stirling 2010.10 - 2011.02
Level 2, Motor Vehicle Maintenance and Repair - Motor Vehicle Repair and Maintenance
Forth Valley College
2007.09 - 2008.06
Level 1, Motor Vehicle Maintenance and Repair - Motor Vehicle Repair and Maintenance
Forth Valley College
2006.09 - 2007.06
Standard Grades -
Dunblane High School
Dunblane, Stirling 2002.08 - 2006.06
Skills
- KPI achievement
- Employee training
- Visual merchandising
- Loss prevention
- Operational compliance
- Training development
- Process auditing
- Coaching strategies
- E-learning platforms
- Communication skills
- Staff development
- Onboarding processes
References
Available On Request.
Timeline
Level 5 CIPD and People Professional Apprenticeship - HR
MBKB
2024.06 -
Store Manager – Dimensions Trainer - Retail Excellence Coach – Lead Regional Trainer
Poundland Ltd.
2018.01 - 2025.08
Store Manager
Poundworld Ltd
2015.06 - 2018.01
Retail Management SQA Level 3 - Retail
Nick Calder Associates
2010.10 - 2011.02
Sales Assistant - Supervisor - Assistant Manager - Manager
Poundland Ltd
2009.05 - 2015.06
Retail Assistant
River Island, Stirling
2008.11 - 2009.01
Call Centre Agent
BeCogent Ltd, Airdrie
2008.03 - 2008.09
Level 2, Motor Vehicle Maintenance and Repair - Motor Vehicle Repair and Maintenance
Forth Valley College
2007.09 - 2008.06
Level 1, Motor Vehicle Maintenance and Repair - Motor Vehicle Repair and Maintenance
Forth Valley College
2006.09 - 2007.06
Standard Grades -
Dunblane High School
2002.08 - 2006.06