Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Sana Zahid

Wishaw,United Kingdom

Summary

Commercially aware Lead Trainer with extensive experience in training and development. Currently pursuing Level 5 CIPD and People Professional certification. Demonstrates high motivation and adaptability, successfully managing diverse tasks in various environments. Actively seeking new opportunities due to impending redundancy consultation.

Overview

17
17
years of professional experience

Work history

Store Manager – Dimensions Trainer - Retail Excellence Coach – Lead Regional Trainer

Poundland Ltd.
Walsall, West Mislands
01.2018 - 08.2025
  • Returned to Poundland as Store Manager, quickly adapting to changes in processes and policies.
  • Improved performance across several underperforming stores over three years.
  • Delivered training on new timekeeping platform to Area and Store Managers for six months.
  • Audited 130 stores and provided coaching as Retail Excellence Coach for 18 months.
  • Facilitated induction training for Area Managers and Store Managers as Regional Trainer.
  • Collaborated with heads of departments to develop training sessions addressing company-wide needs.
  • Promoted to Lead Regional Trainer, streamlining communication channels within the team.
  • Conducted regular one-to-one meetings and performance reviews to support team objectives.
  • Coached underperforming employees improving their job performance significantly.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Implemented an interactive e-learning platform, enhanced accessibility of training resources.
  • Brought about positive change in employee attitudes towards continual professional development.
  • Devised unique training strategies to suit varied learning styles amongst employees.
  • Streamlined onboarding process for new hires by designing a robust orientation programme.
  • Developed employee skills by delivering comprehensive training programmes.
  • Conducted needs analysis to identify skill gaps in workforce.
  • Collaborated with management to create personalised development plans for employees.

Store Manager

Poundworld Ltd
Glasgow/Edinburgh
06.2015 - 01.2018
  • Ensured full achievement of all KPI targets, including sales and promotions.
  • Trained and developed team members, enhancing skills in merchandising and customer service.
  • Conducted two detailed floor walks daily with management to uphold store standards.
  • Resolved issues promptly, ensuring team awareness of operational expectations.
  • Maximised profits by seizing sales opportunities as they arose.
  • Supported area managers with stock takes, disciplinary actions, and store refurbishments.
  • Processed store orders and completed merchandising checks for compliance.
  • Collaborated with loss prevention to minimise theft and became area trainer for cash office procedures.

Sales Assistant - Supervisor - Assistant Manager - Manager

Poundland Ltd
Central Scotland
05.2009 - 06.2015
  • Promoted from Sales Assistant to Supervisor within six months of employment.
  • Oversaw cash handling, staff management, store operations, and stock control as Supervisor.
  • Advanced to Assistant Store Manager, ensuring efficient store operations in a fast-paced environment.
  • Achieved consistent KPI targets and regularly selected for trial launches due to performance.
  • Collaborated with management teams on projects including store openings and refits.
  • Strategically defined business objectives by setting realistic goals for staff and management.
  • Resolved customer complaints while training staff to deliver exceptional service standards.
  • Conducted investigations and disciplinaries, gaining expertise in retail law and compliance.

Retail Assistant

River Island, Stirling
Stirling
11.2008 - 01.2009
  • Conducted fitting room checks, providing footwear services and delivering exceptional customer support.

Call Centre Agent

BeCogent Ltd, Airdrie
Airdrie
03.2008 - 09.2008
  • Handled inbound calls, completed order processing, and executed customer service alongside sales activities including incentives.

Education

Level 5 CIPD and People Professional Apprenticeship - HR

MBKB
Glasgow, Glasgow City
06.2024 -

Retail Management SQA Level 3 - Retail

Nick Calder Associates
Stirling
10.2010 - 02.2011

Level 2, Motor Vehicle Maintenance and Repair - Motor Vehicle Repair and Maintenance

Forth Valley College
09.2007 - 06.2008

Level 1, Motor Vehicle Maintenance and Repair - Motor Vehicle Repair and Maintenance

Forth Valley College
09.2006 - 06.2007

Standard Grades -

Dunblane High School
Dunblane, Stirling
08.2002 - 06.2006

Skills

  • KPI achievement
  • Employee training
  • Visual merchandising
  • Loss prevention
  • Operational compliance
  • Training development
  • Process auditing
  • Coaching strategies
  • E-learning platforms
  • Communication skills
  • Staff development
  • Onboarding processes

References

Available On Request.

Timeline

Level 5 CIPD and People Professional Apprenticeship - HR

MBKB
06.2024 -

Store Manager – Dimensions Trainer - Retail Excellence Coach – Lead Regional Trainer

Poundland Ltd.
01.2018 - 08.2025

Store Manager

Poundworld Ltd
06.2015 - 01.2018

Retail Management SQA Level 3 - Retail

Nick Calder Associates
10.2010 - 02.2011

Sales Assistant - Supervisor - Assistant Manager - Manager

Poundland Ltd
05.2009 - 06.2015

Retail Assistant

River Island, Stirling
11.2008 - 01.2009

Call Centre Agent

BeCogent Ltd, Airdrie
03.2008 - 09.2008

Level 2, Motor Vehicle Maintenance and Repair - Motor Vehicle Repair and Maintenance

Forth Valley College
09.2007 - 06.2008

Level 1, Motor Vehicle Maintenance and Repair - Motor Vehicle Repair and Maintenance

Forth Valley College
09.2006 - 06.2007

Standard Grades -

Dunblane High School
08.2002 - 06.2006

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Sana Zahid