Sana Syed
Birmingham,United Kingdom
Summary
Approachable and adaptable customer service professional with proven resilience in high-pressure environments. I am eager to bring my skills in supporting customers, resolving queries and working collaboratively to contribute to the DVLA’s mission of delivering outstanding public service.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Administrative Assistant
MTRX Media
Birmingham
2025.05 - 2025.09
- Provide daily updates and support to the team of 25, ensuring efficient workflow
- Monitor and report on advertising campaign performance, producing weekly summaries that improved team response times by 15%
- Review scripts and assist with various administrative tasks
Retail Sales Assistant
Primark
Birmingham
2022.10 - 2025.09
- Delivered friendly, helpful service - boosting customer satisfaction
- Handled transactions accurately and efficiently in a high-paced retail setting
- Supported visual merchandising and stock management
Retail Sales Assistant
Sports Direct
Birmingham
2022.07 - 2022.10
- Provided personalised customer support, improving repeat engagement
- Maintained clean, organised floor areas and handled customer queries professionally
Retail Sales Assistant
JD Sports
Birmingham
2021.08 - 2022.04
- Promoted key product features to drive sales
- Managed closing duties: cleaning, securing premises, and cashing up
Waitress
Mojito Cartel
Birmingham
2021.06 - 2021.08
- Served customers with a positive attitude, anticipating their needs
- Supported smooth table turnover and fast service in a busy environment
Legal Assistant (1-Week Placement)
JR Jones Solicitors
Birmingham
2024.09
- Shadowed solicitors and supported file organisation and document handling
- Observed client communication and learned legal office protocols
Education
LLB Law (Hons) -
Aston University
2022.09 - 2025.07
A-Levels - Biology, Psychology, Religious Studies
Joseph Chamberlain Sixth Form College
2020.09 - 2022.07
GCSEs - Maths, English, plus 8 other GCSEs
Hall Green School
Skills
- Communication
- Microsoft Office
- Customer engagement
- Full UK Driving Licence
- Teamwork
- Leadership
- Time management
- Multitasking
Interests
- Travel
- Culture
- Volunteering
- Exploring new environments
- Contributing to community causes
- Staying active through regular fitness
Timeline
Administrative Assistant
MTRX Media
2025.05 - 2025.09
Legal Assistant (1-Week Placement)
JR Jones Solicitors
2024.09
Retail Sales Assistant
Primark
2022.10 - 2025.09
LLB Law (Hons) -
Aston University
2022.09 - 2025.07
Retail Sales Assistant
Sports Direct
2022.07 - 2022.10
Retail Sales Assistant
JD Sports
2021.08 - 2022.04
Waitress
Mojito Cartel
2021.06 - 2021.08
A-Levels - Biology, Psychology, Religious Studies
Joseph Chamberlain Sixth Form College
2020.09 - 2022.07
GCSEs - Maths, English, plus 8 other GCSEs
Hall Green School