Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Sana Syed

Birmingham,United Kingdom

Summary

Approachable and adaptable customer service professional with proven resilience in high-pressure environments. I am eager to bring my skills in supporting customers, resolving queries and working collaboratively to contribute to the DVLA’s mission of delivering outstanding public service.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Administrative Assistant

MTRX Media
Birmingham
05.2025 - 09.2025
  • Provide daily updates and support to the team of 25, ensuring efficient workflow
  • Monitor and report on advertising campaign performance, producing weekly summaries that improved team response times by 15%
  • Review scripts and assist with various administrative tasks

Retail Sales Assistant

Primark
Birmingham
10.2022 - 09.2025
  • Delivered friendly, helpful service - boosting customer satisfaction
  • Handled transactions accurately and efficiently in a high-paced retail setting
  • Supported visual merchandising and stock management

Retail Sales Assistant

Sports Direct
Birmingham
07.2022 - 10.2022
  • Provided personalised customer support, improving repeat engagement
  • Maintained clean, organised floor areas and handled customer queries professionally

Retail Sales Assistant

JD Sports
Birmingham
08.2021 - 04.2022
  • Promoted key product features to drive sales
  • Managed closing duties: cleaning, securing premises, and cashing up

Waitress

Mojito Cartel
Birmingham
06.2021 - 08.2021
  • Served customers with a positive attitude, anticipating their needs
  • Supported smooth table turnover and fast service in a busy environment

Legal Assistant (1-Week Placement)

JR Jones Solicitors
Birmingham
09.2024
  • Shadowed solicitors and supported file organisation and document handling
  • Observed client communication and learned legal office protocols

Education

LLB Law (Hons) -

Aston University
09.2022 - 07.2025

A-Levels - Biology, Psychology, Religious Studies

Joseph Chamberlain Sixth Form College
09.2020 - 07.2022

GCSEs - Maths, English, plus 8 other GCSEs

Hall Green School

Skills

  • Communication
  • Microsoft Office
  • Customer engagement
  • Full UK Driving Licence
  • Teamwork
  • Leadership
  • Time management
  • Multitasking

Interests

  • Travel
  • Culture
  • Volunteering
  • Exploring new environments
  • Contributing to community causes
  • Staying active through regular fitness

Timeline

Administrative Assistant

MTRX Media
05.2025 - 09.2025

Legal Assistant (1-Week Placement)

JR Jones Solicitors
09.2024

Retail Sales Assistant

Primark
10.2022 - 09.2025

LLB Law (Hons) -

Aston University
09.2022 - 07.2025

Retail Sales Assistant

Sports Direct
07.2022 - 10.2022

Retail Sales Assistant

JD Sports
08.2021 - 04.2022

Waitress

Mojito Cartel
06.2021 - 08.2021

A-Levels - Biology, Psychology, Religious Studies

Joseph Chamberlain Sixth Form College
09.2020 - 07.2022

GCSEs - Maths, English, plus 8 other GCSEs

Hall Green School
Sana Syed