Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Sana Pasha

Perth,Australia

Summary

I'm a fraud prevention specialist with 3+ years of experience in one of the UK's top digital banks, where I led complex scam investigations, protected vulnerable customers, and supported the development of junior team members. I bring both a sharp eye for risk and a strong sense of purpose when it comes to creating safer financial ecosystems.

After gaining cross-industry experience in Australia over the past year, I'm now preparing to return to Perth with the goal of securing a meaningful role in fraud, compliance, or risk — with a clear pathway to long-term sponsorship and growth.

Overview

10
10
years of professional experience
1
1
Certification

Work history

Data Entry Operator

Amana Living
, Australia
03.2025 - 07.2025
  • Processed and maintained client records accurately within data management systems.
  • Worked within a team to ensure timely entry of critical information for aged care support services.
  • Maintained confidentiality and attention to detail across all administrative tasks.

All-Rounder

Dampier Mermaid Hotel
Karratha, Australia
01.2024 - 01.2025
  • Multi-skilled role across bar, reception, kitchen, housekeeping, and guest transport.
  • Provided exceptional customer service while managing diverse daily tasks in a high-paced hospitality environment.
  • Adapted quickly to operational needs and worked flexible hours to support hotel operations.

Senior Payment Fraud Specialist

Starling Bank
Cardiff
04.2020 - 07.2023
  • Promoted twice within 3 years in recognition of fraud expertise and team leadership.
  • Prevented over £2 million in scam-related losses, including the bank's largest single scam of £70,000 in 2022.
  • Led and mentored a team of junior fraud investigators — 3 of whom progressed to senior roles.
  • Managed complex payment reviews, customer callbacks, and vulnerable victim support protocols.
  • Liaised across departments (AML, CDD, TM) to coordinate case escalation, transaction monitoring, and due diligence reviews.
  • Conducted internal compliance reviews, team training sessions, and cross-team collaboration workshops.
  • Initiated and led a global employee engagement project that improved communication and performance within the fraud department.

Optical Assistant & Chanel Brand Ambassador

Luxottica
10.2017 - 03.2020
  • Achieved top regional sales and received the Customer Service Award in 2018.
  • Led in-store merchandising and staff training to drive Chanel frame sales.
  • Resolved customer complaints and exceeded weekly KPIs.

Property Coordinator

Connells UK Ltd
06.2016 - 09.2017
  • Managed portfolio of 200+ properties across multiple regions.
  • Handled emergency situations, legal compliance, and maintenance workflows.

Intern, Tutu Centre

Liverpool Hope University
01.2016 - 05.2016
  • Organised academic conferences and produced media content for the Peace & Conflict Studies dept.
  • Supported outreach programs to improve GCSE/A-Level outcomes in local schools.

Education

Bachelor of Arts - International Relations with Media Communications

Liverpool Hope University
Liverpool
2012 - 2015

Skills

  • Payment Fraud Investigation
  • Scam Prevention & APP Claims
  • Anti-Money Laundering (AML / CTF)
  • Customer Due Diligence (CDD / EDD)
  • Leadership & Team Development
  • Stakeholder Management
  • Process Improvement
  • Customer Education & Victim Support
  • Regulatory Compliance
  • Internal Training & Knowledge Sharing
  • Team collaboration
  • Customer support
  • Communication skills

Certification

Anti-Money Laundering & Counter-Terrorist Financing (completed at Starling Bank)

Languages

English
Native
Urdu
Native

Timeline

Data Entry Operator

Amana Living
03.2025 - 07.2025

All-Rounder

Dampier Mermaid Hotel
01.2024 - 01.2025

Senior Payment Fraud Specialist

Starling Bank
04.2020 - 07.2023

Optical Assistant & Chanel Brand Ambassador

Luxottica
10.2017 - 03.2020

Property Coordinator

Connells UK Ltd
06.2016 - 09.2017

Intern, Tutu Centre

Liverpool Hope University
01.2016 - 05.2016

Bachelor of Arts - International Relations with Media Communications

Liverpool Hope University
2012 - 2015
Sana Pasha