Sana Lodhi
Ilford,Greater London
Summary
Hardworking and detail focused individual with experience in customer facing, administrative and data handling environments. Strong at managing confidential information, working accurately under pressure and supporting team processes. Confident using Microsoft Excel, maintaining records, checking information for accuracy and meeting deadlines. Seeking to develop a career within HR, payroll and people operations, with a particular interest in payroll administration, employee data and reporting.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Sales associate
Tommy Hilfiger, Stratford
London
2025.08 - Current
- Processed customer transactions accurately, ensuring payments, refunds and exchanges were completed correctly.
- Maintained accurate customer, stock and sales information while following company procedures.
- Handled confidential customer and internal information professionally and discreetly.
- Used strong attention to detail when checking product, pricing and transaction information.
- Managed multiple tasks during busy periods while maintaining accuracy and meeting daily targets.
- Built strong relationships with customers and colleagues through clear communication and professional service.
Retail sales consultant - Permanent
Molton Brown London Fenchurch Street
2023.11 - 2024.09
- Delivered excellent customer service by engaging with clients, understanding their needs and recommending suitable products.
- Processed transactions, returns and customer enquiries accurately and professionally.
- Maintained organised sales, stock and product information to support daily store operations.
- Worked methodically when checking pricing, promotions and customer orders to reduce errors.
- Collaborated with team members to meet sales targets and maintain a positive working environment.
- Managed competing tasks during busy trading periods while remaining calm, organised and accurate.
Work experience
Sky UK Limited
Osterley, Greater London
2023.05 - 2023.05
- Gained experience in a professional office environment, supporting structured tasks and team-based projects.
- Developed an understanding of how accurate data, reporting and internal processes support business decisions.
- Observed testing and process improvement activities, strengthening analytical thinking and attention to detail.
- Worked with colleagues to understand workflows, systems and communication within a large organisation through excel training
Education
Bachelor of Science - Bsc Politics
City University London
2023.09 - 2026.04
A-Levels -
Valentines Sixth Form
2020.09 - 2023.06
GCSE -
Ursuline Academy Ilford
Skills
- Microsoft Excel and data reporting support
- Strong attention to detail
- Confidential data handling
- Benefits and pension administration awareness
- Time management and deadline control across multiple deadlines during the same period
- Customer service and communication
Certification
- Crest Award June 2020
- British Science Association
REFERENCES
References available on request
Timeline
Sales associate
Tommy Hilfiger, Stratford
2025.08 - Current
Retail sales consultant - Permanent
Molton Brown London Fenchurch Street
2023.11 - 2024.09
Bachelor of Science - Bsc Politics
City University London
2023.09 - 2026.04
Work experience
Sky UK Limited
2023.05 - 2023.05
A-Levels -
Valentines Sixth Form
2020.09 - 2023.06
GCSE -
Ursuline Academy Ilford