Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

SANA ISHTIAQ

Heywood,Lancashire

Summary

Organised and dependable project coordinator with strong organisational skills and project lifecycle knowledge capable of managing multiple priorities with positive attitude and minimal supervision. Willing to take on a challenging new role harnessing interpersonal skills, IT skills and problem-solving to deliver high-quality service and consistent results.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

ESOL Coordinator

Bury Council
Greater Manchester, Lancashire
02.2023 - Current
  • Manage the GMCA-funded ESOL Advice Service for Bury Council.
  • Coordinate project meetings, document key action items and make informed decisions.
  • Assess and advice over 15 customers a day while prioritising varied workloads to meet deadlines.
  • Successfully supported over 700 individuals to-date single-handed by addressing their issues and signposting to local and GM providers in educational and non-educational settings.
  • Facilitate constructive communication between stakeholders for project clarity and alignment.
  • Manage project communication channels, fostering engagement and collaboration across the Greater Manchester Authority.
  • Conduct research to support decision-making processes.
  • Plan and coordinate events and activities, maintaining seamless and efficient workflow.
  • Manage databases and information systems, maintaining accurate and accessible records using Excel and internal management system.
  • Monitor processes and propose recommendations for improvements through reports and presentations.
  • Build and maintained strong relationships with partners and key stakeholders.
  • Liaise comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
  • Adapt to unforeseen challenges with proactive and flexible approach.
  • Receive and action feedback to improve personal performance.
  • Demonstrate resilience and composure under pressure for successful project outcomes.
  • Discuss issues and brainstorm solutions with various groups and individuals to maintain project progress.
  • Handle negotiations with outside vendors and service agencies to meet group needs.
  • Fostered collaboration among cross-functional teams for project success.
  • Streamlined processes to improve and optimise office operations.
  • Represented organisation at business and community events
  • Responsible for allocation of resources for classes and manage a number of volunteers.

ESOL Admin Assistant

Rochdale Borough Council
Greater Manchester, Lancashire
06.2021 - 12.2022
  • Created spreadsheets using Microsoft Excel for weekly and monthly reporting.
  • Monitored company inventory to keep stock levels and databases updated.
  • Completed paperwork, recognised discrepancies, and promptly addressed resolution.
  • Learned new skills and applied them to daily tasks to improve efficiency and productivity.
  • Prepared a variety of different written and verbal communications, reports, and documents using Microsoft Word and other software tools.
  • Trained new personnel regarding company operations, policies, and services ensuring appropriate workload allocation.
  • Created plans and communicated deadlines to complete projects on time.
  • Improved operations through consistent hard work and dedication.
  • Developed and maintained courteous and effective working relationships.
  • Conducted assessments of people ensuring relevant class allocation and resources for successful outcomes
  • Offered friendly and efficient service to customers, and handled challenging situations with ease.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Exceeded goals through effective task prioritization and a great work ethic.
  • Used coordination and planning skills to achieve results according to schedule.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Participated in continuous improvement by generating suggestions, and engaged in problem-solving activities to support teamwork.
  • Collaborated with team members to achieve target results.
  • Received and processed stock into the inventory management system.
  • Handled purchase orders and invoices for the team.

Senior Executive Content Writer

Immentia SMC Pvt Ltd
Islamabad, Pakistan
02.2016 - 02.2019
  • Wrote, edited, and proofread blogs, brochures, and web content
  • Strategised solution-oriented email and social media marketing campaigns for internal and external stakeholders
  • Worked flexible hours across the night, weekend, and holiday shifts
  • Demonstrated respect, friendliness, and willingness to help wherever needed
  • Worked with customers to understand needs and provide excellent service.

Internee

Pakistan Kidney Patients Association (PKPA)
Rawalpindi, Pakistan
07.2015 - 09.2015
  • Completed research, compiled data, and assisted in timely reporting
  • Provided clerical support, addressing routine and special requirements
  • Frequently inspected production area to verify proper equipment operation
  • Learned and performed various laboratory tests for kidney patients
  • Learned to be more compassionate and empathetic towards the needs of people.

Customer Service Representative

Telebridge Communications
Rawalpindi, Pakistan
08.2011 - 03.2012
  • Handled claims of clients
  • Improved communication skills by interacting with people from different backgrounds
  • Honed presentation skills and gained professional insights
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Promptly responded to inquiries and requests from prospective customers.

Education

Bachelor of Science - Bioinformatics

Capital University of Science & Technology (CUST)
Pakistan
02.2012 - 01.2016

Higher School Secondary Certificate (HSSC) - Pre-Engineering

Global College of Sciences
Pakistan
08.2009 - 06.2011

Secondary School Certificate (SSC) - Sciences

The Educators
03.2009 - 08.2007

Skills

  • Project lifecycle knowledge and coordination
  • Project database management
  • Project problem-solving
  • Project planning, scheduling, cost negotiations & status reporting
  • Resource planning and operational support
  • Interdepartmental and event coordination
  • Strong administrative proficiency
  • Confidentiality maintenance
  • Conflict Resolution
  • Reports and presentation design and delivery
  • Stakeholder relationship and employee management
  • Ability to work under pressure and meet deadlines
  • Strong work ethic, communication and interpersonal skills
  • Proficiency in Microsoft suite, G-Suite, Trello and other ICT Platforms
  • Finance administration ie POS & Invoice processing

Languages

English
Fluent
Urdu
Fluent
Potohari
Upper intermediate
Punjabi
Upper intermediate

Certification

Level 3 Certificate in Principles of Management , 09/2024

iCQ – Manchester


Level 3 Project Management , 08/2023

Back2Work Complete Training Ltd, Manchester


Level 3 Spreadsheet Software , 01/2023

Pearson Education Ltd, London


Level 5 Certificate in Teaching English to Speakers of Other Languages (CELTA) , 11/2020

British Study Centres (BSC) – Manchester


Affiliations

  • Cycling (Velodrome)
  • Hiking
  • Reading
  • Gaming

References

References available upon request.

Timeline

ESOL Coordinator

Bury Council
02.2023 - Current

ESOL Admin Assistant

Rochdale Borough Council
06.2021 - 12.2022

Senior Executive Content Writer

Immentia SMC Pvt Ltd
02.2016 - 02.2019

Internee

Pakistan Kidney Patients Association (PKPA)
07.2015 - 09.2015

Bachelor of Science - Bioinformatics

Capital University of Science & Technology (CUST)
02.2012 - 01.2016

Customer Service Representative

Telebridge Communications
08.2011 - 03.2012

Higher School Secondary Certificate (HSSC) - Pre-Engineering

Global College of Sciences
08.2009 - 06.2011

Secondary School Certificate (SSC) - Sciences

The Educators
03.2009 - 08.2007

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SANA ISHTIAQ