Summary
Overview
Work History
Education
Skills
Websites
Languages
Volunteer Experience
References
Timeline
Generic

Sana Faisal

London

Summary

Dynamic professional with strong team leadership and operational management skills. Expertise in delivering outstanding customer communication and service. Proven track record in driving performance compliance with industry standards and regulations.

Overview

7
7
years of professional experience

Work History

Online Assistant

Sainsbury’s
Staines
10.2024 - Current
  • Selected high-quality products based on customer specifications to ensure satisfaction.
  • Efficiently picked and prepared customer orders, meeting tight deadlines for timely delivery.
  • Maintained meticulous attention to detail, ensuring all orders met rigorous quality standards.

Team Member

Crepeaffaire
Chiswick
04.2024 - 07.2024
  • Delivered exceptional customer service by warmly greeting customers, accurately taking orders, and ensuring their dining experience exceeded expectations. Prepared a variety of crepes and menu items with precision, adhering to company recipes, quality standards, and portion guidelines.

Assistant Store Manager

Chaseup
Karachi
05.2021 - 08.2023
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Answered customer questions and addressed problems and complaints in person and via phone.

Retail Assistant

Chaseup
Karachi
01.2019 - 04.2021
  • Performed regular inventory checks to ensure accurate stock control.
  • Greeted customers to determine wants or needs.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Assisted customers with product selection, answered queries and provided advice.
  • Maintained cleanliness and organization of store shelves and displays.

Education

MSc Management -

University of Hertfordshire
09.2024

MA - International Relations

University of Karachi
06.2013

Skills

  • Customer service
  • Team collaboration
  • Strategic planning
  • Effective communication
  • Problem solving
  • Team leadership
  • Attention to detail
  • Microsoft Office proficiency
  • Time management
  • Results orientation

Languages

Urdu/Hindi, English

Volunteer Experience

Oxfam, Retail Assistant, 2024-08, Present, Provided great customer service by assisting shoppers, managing inventory, and maintaining an organized store environment. I also developed teamwork and problem-solving abilities while ensuring smooth daily operations in a fast-paced, customer-focused setting.

References

References available upon request.

Timeline

Online Assistant

Sainsbury’s
10.2024 - Current

Team Member

Crepeaffaire
04.2024 - 07.2024

Assistant Store Manager

Chaseup
05.2021 - 08.2023

Retail Assistant

Chaseup
01.2019 - 04.2021

MSc Management -

University of Hertfordshire

MA - International Relations

University of Karachi

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Sana Faisal