SAN BEZANT
Eastleigh, Southampton,Hampshire
Summary
Industrious and enthusiastic warehouse operator/manager proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results. Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.
Overview
43
43
years of professional experience
11
11
years of post-secondary education
Work history
Manager
Bermuda Island Shippers
Bermuda
01.2017 - 04.2019
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Identified and drove improvements to optimise return on investment without adding risk or disruption to processes.
Manager
Air Cargo Expediters
Hamilton, Bermuda
01.2007 - 02.2017
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Designed and implemented flexible solutions to aid business efficiency and drive process improvements.
- Analysed sales to identify top-performing products.
- Supported business development activities and onboarded new clients to grow revenues.
General Manager, part Owner
Flanagan's Irish Pub
hamilton, Bermuda
03.1992 - 01.2007
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Recruited top-performing candidates to build staff retention and team performance.
- Managed high-performing teams to deliver quality customer service and stable profits.
Manager
RUM runners Pub & Restaurant
hamilton, Bermuda
05.1976 - 07.1990
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Guided staff to bolster overall team performance, resilience and cohesion.
- Planned and managed resources and budget to support and deliver objectives.
Education
All departments of hotel and catering
Bermuda Hotel Catering UNI
Bermuda /1976 - /1978
GCSEs -
Saltus High/Secondary School
Bermuda 09.1964 - 07.1975
Skills
- Operations management
- Issue resolution
- Forklift operations
- Process improvement
- Distribution and warehousing
- Shipping and receiving
- Warehouse Management System
- Customer care
Timeline
Manager
Bermuda Island Shippers
01.2017 - 04.2019
Manager
Air Cargo Expediters
01.2007 - 02.2017
General Manager, part Owner
Flanagan's Irish Pub
03.1992 - 01.2007
Manager
RUM runners Pub & Restaurant
05.1976 - 07.1990
All departments of hotel and catering
Bermuda Hotel Catering UNI
/1976 - /1978
GCSEs -
Saltus High/Secondary School
09.1964 - 07.1975
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