SAMYUKTHA GOPAL
Middlesbrough,United Kingdom
Summary
A highly skilled professional with expertise in strategic decision-making, Microsoft Office proficiency, and administrative efficiency. Demonstrates exceptional ability in market and competitive analysis, performance tracking and evaluations, and understanding customer demographics. Adept at handling tasks flexibly, aiming to leverage these competencies to drive organisational success.
Overview
7
7
years of professional experience
2027
2027
years of post-secondary education
Work history
Customer support executive
First Source
01.2023 - 08.2025
- Provided high level customer support to resolve complex technical issues.
- Completed progressive member course for trainer and HR role with first source
- I was appreciated as the star performer twice within the first six months of joining the venture
- Executed company policies reinforcing a professional customer support culture.
- Trained new staff members to ensure high-quality customer support.
Intern
Think Pacific
09.2022 - 01.2023
- Company Overview: Fiji
- I worked on a specific awareness project, made a document to help the company expand, and completed the documentation as part of my Masters degree internship.
- Composed surveys to obtain feedback from consumers.
- Maintained calendar and scheduled meetings and appointments to streamline operations.
- Fiji
Content Writer
Vserve Solutions Coimbatore
Coimbatore, Tamilnadu
07.2018 - 07.2021
- Company Overview: Coimbatore, Tamilnadu
- I worked as a part of the creative content team for one of the fast-growing online retailer companies.
- I researched and wrote clear, accurate and concise content with an adaptive style that reflects the brand portrayed.
- Involved in the decisions about the final creation process for the business.
- Designed, developed, and implemented marketing copy to increase sales and create maximum impact.
- Managed own workload efficiently to produce high-quality work within agreed deadlines.
Education
Master of Business Administration - International Business Management
Teesside University
Middlesbrough, MDBBachelor of Science - Computer Science Engineering
Jansons Institute of Technology
06.2014 - 05.2018
Skills
- Strategic decision-making
- Microsoft Office proficiency
- Administrative efficiency
- Market and competitive analysis
- Performance tracking and evaluations
- Customer demographics and understanding
- Flexibility in task handling
Languages
Tamil
Proficient (C2)
English
Proficient (C2)
Timeline
Customer support executive
First Source
01.2023 - 08.2025
Intern
Think Pacific
09.2022 - 01.2023
Content Writer
Vserve Solutions Coimbatore
07.2018 - 07.2021
Bachelor of Science - Computer Science Engineering
Jansons Institute of Technology
06.2014 - 05.2018
Master of Business Administration - International Business Management
Teesside University
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