Ebrahim Bholat
Summary
Accomplished professional with extensive expertise in change management methodologies, project planning and delivery, and process improvement strategy. Proven track record in lean manufacturing and design, risk management, and contract management. Adept at managing company mergers/acquisitions, product/process/tech transfers, and global product management. Skilled in lifecycle management of portfolios and IT system implementations including D365 (ERP/CRM). Proficient in ADKAR and PROSCI methodologies. Committed to driving organisational success through strategic initiatives and continuous improvement.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Dynamic 365 Business Change Manager
Rotork
05.2024 - 03.2025
- Delivered end-to-end change management to support the implementation of Microsoft Dynamics 365 (D365), including Finance & Operations (F&O), Customer Engagement (CE), and Supply Chain Management (SCM)
- Conducted Change Impact Assessments to quantify People, Process and Technology impacts
- Developed and owned the Change Action plan to sit within deployment plan
- Development of Superusers and Change champions to empower change leadership within the organisation
- Implementation of the change strategy including best practices and methodologies (ADKAR)
- Led process and system training and workshops and facilitated development of user guides and best practices to enable adoption
- Conducted risk assessments at a Programme level to mitigate impacts on People, Process, Systems and Organisation
- Delivered engaging communication within all levels of the organisation to generate awareness and drive adoption of the new ways of working
- Developed and executed project plans whilst managing budgets, timelines and resources
- Engaged with vendors and third-party consultants to deliver training content via learning modules to flatten and accelerate the change curve
- Designed and implemented a change management framework, increasing user adoption rates from 40% to 90% within six months
- Successfully managed stakeholders at all levels using stakeholder maps and communication plan to sustain the engagement throughout the duration of the implementation
- Successfully delivered awareness of the change whilst managing any resistance through continuous feedback and pulse checks
- Successfully executed the Change action plan to drive adoption of new systems in the organisation whilst reducing the risk to business-as-usual activities
- Improved decision-making within the organisation by integrating D365 with advanced analytics tools, enabling real-time insights for project/program deliverables
Director
Z&M Limited
03.2020 - 03.2025
Lead CHEP
Global Change
01.2022 - 01.2024
- Leading the Global Change of the Supply Chain transformation
- Including the implementation of industry leading ERP and CRM tools and technologies to add further value to the business
- Designed appropriate change management strategies and plans to reduce resistance, drive adoption and increase benefits realization
- Designed and delivered End-to-end change experience and embedding into business as usual
- Stakeholder Management and communication at all levels in line with communication plan
- The systems in scope include SAP, S/4HANA (Fiori), Blue Yonder Transport Management System / Demand Planning and Optimization as well as bespoke in-house IT solutions with API extensions to existing CRM: Salesforce
- Includes overseeing the implementation/IT Project management/training/risk management and Business readiness activities across different regions globally
- Managing external consultants required for implementations/region
- Successfully led the transformation in the North America, Europe, IMETA and LATAM with >99% of users adopting the new digital technology innovative solutions
- As part of the Implementation, successfully standardized and automated E2E business processes to reduce impact on manual efforts Globally
- Successfully established Programme structure across all Digital Supply Chain initiatives to enable efficient ways of working
- Benefits realization: Transformation leading to a reduction on Annual Freight spend to deliver savings in excess of $250M across the Global Supply Chain
- Global Community was established to share learnings and best practices via Working forums, face to face sessions and regular collaboration workshops
- Leading by example: Global lessons learned captured and successfully translated to the Transformation Office Framework to ensure benefits to further initiatives within the Business
Business Change Manager
AstraZeneca
04.2020 - 01.2022
- Change management lead of the Digital Transformation of Clinical Supply Chain Program which consisted of the Smart Supplies Planning and forecasting systems
- Developing, owning and driving the change management plan to support the implementation of new SAP system along with Smart Supplies Planning tool and Salesforce
- Improvement of business processes around demand planning and forecasting to ensure accurate inventory is consumed efficiently with a reduction in Waste
- Identify, lead and deliver change management initiatives to allow the successful implementation of project
- Implementing change strategy including the use of change management principles, methodologies and tools (e.g
- Prosci ADKAR, APMG)
- Delivery of communications and benefits of the change to stakeholders
- Conduct Change impact assessments to land and embed new ways of working
- Preparation of change action plans and facilitate the successful delivery
- Development of Training Pathways in order to sustain the change in ways of working
- Development of learning material to support the change need
- Managing training material in the Learning Management System, including development work from external supplier
- Successfully managed the communications (internally and externally) to drive awareness of the Program
- Successfully launched new ways of working with high user adoption
- Creation of a learning module library to support the Program initiatives
- Successful implementation of learning modules with an uptake of >98%
- Increase in awareness through internal and external social media (Workplace, LinkedIn etc)
Senior Product Manager / Systems Management
QIAGEN
Manchester
10.2017 - 03.2020
- Company Overview: QIAGEN, Manchester
- Overall Operations ownership of life cycle management by leading the system management team and Global Product Management
- Leading global cross functional project/program teams to achieve strategic business goals
- Managing supply chain processes in a dynamic environment using SAP
- Managing customer and field service relationships using Salesforce
- Leading Projects in the Supply Chain and partner management environment during acquisitions of new Company, new product introduction and product lifecycle
- Leading implementation of new products, including order to cash processes ready for sale in SAP
- Leading the due diligence in acquisitions of new companies and technologies
- System performance tracking (MTBV, DOA's, Returns, COGS, product availability, budget achievement) including the generation of KPIs
- Representation of Operations interests in sourcing decisions (including make or buy) as well in acquisition related activities (pre and post-acquisition)
- QIAGEN, Manchester
- Successfully Leading the product management of main flagship portfolios across the MDx portfolio of the business – including the reduction of COGS, delivery on time in full and ensuring product availability of 98.7% or greater globally
- Leading the automation portfolio strategy including marketing strategy, countries in scope and securing and managing inventory and availability on a global scale
- Added to the portfolio a further 2 acquisitions of new ground breaking technology – Delivered the product implementation on time and within budget helping to generate revenue contributions of $30 million
- I streamlined the process of implementation of products and reduced the lead time by half from 60 working days down to 30, this has allowed the company to implement products and generate revenue faster
- Ensuring rapid response to global customer feedback in order to eliminate product quality issues/recalls
- Reduction in SKUs by 15% in order to deliver cost saving target for Global operations
- Managing product launch for the new COVID-19 testing kits
- Managing product availability globally to be able to meet the demands for testing requirements for COVID-19 epidemic
Technical Project Manager
Depuy Synthes, Johnson & Johnson
Blackpool
06.2010 - 10.2017
- Company Overview: Blackpool
- Lead projects from initiation to delivery, in line with Company project portfolio and business strategy for Class 1, 2 and 3 medical devices
- Full project management responsibility for Material Development projects
- Develop technical expertise in raw materials, in-process products and finished products
- As part of Operations and Technology Development group, work alongside University partnerships to identify innovative technologies/ opportunities to contribute to the 2020 J&J Vision
- Develop intimate ‘hands-on' knowledge of core business products by leading the customer focus program
- People management in a highly matrixed organisation
- Managing the Right First Time Programme to ensure resources and project deliverables are accurate
- Management of budget and capital spend corresponding to Johnson & Johnson finance
- Building business strategy focused around 'Right First Time'
- Pro-actively identify technologies, materials and methods which lead continuous improvement and process excellence
- Responsible for technical decisions within projects technical delivery of project objectives; reporting project status to senior stakeholders and KOLs across all levels of the organisation
- Implementation of Six sigma and Lean principles whilst championing the J&J Production system
- Implementing Johnson and Johnson accredited Flawless Project Execution across J&J sites in Europe
- Blackpool
- Successfully delivered product improvements on legacy products improving customer satisfaction worldwide including acknowledgement from world leading surgeons
- Delivered the 'Right First Time' programme on time and in budget which in turn realised and validated cost savings in excess of $100k in the first 3 months
- Delivered the Powder automation project – Using my knowledge of Pharmaceutical Sciences, I led a team that fully automated the production filling process, including product validations, registrations, regulatory submissions and product launch
- Successfully struck collaboration partnerships with 4 of the UKs leading Universities
- Reduction in scrap rate from 40% down to less than 10% which delivered the site objective for the whole of 2015, 2016 and 2017
- Successfully implemented the new Stability Programme which allowed us to remain fully compliant with new Pharmaceutical standards
- Introduction of new milling technologies that allowed an increase in output in production which in turn delivered higher product availability all year round 'Just in time'
- Ensured full product compliance by supporting Audits on Global scale across different regulatory bodies
- Built a high performing culture within the Manufacturing and Engineering group to ensure projects are delivered to the highest of standard
- Implemented J&J project management across multiple sites in Europe including the coaching of Project Managers for certification
- Delivered project management training at 3 sites in the UK, 1 in France and 1 in Switzerland
Formulations Scientist
AstraZeneca
Macclesfield
03.2009 - 02.2010
- Company Overview: Macclesfield
- Working as part of a team to design formulations and manufacturing processes for pharmaceutical dosage forms (solid and liquid)
- Planning, designing, conducting, analysing and reporting relevant experiments/investigations
- Cross functional collaboration with Product Development, Analytical Development, Process Research & Development and Regulatory Affairs, to deliver Project requirements
- Contributed to delivering new technologies and processes in order to support Clinical trials
- Develop transfer plans and management for items being transferred to the manufacturing facility
- Worked on several different projects at the same time, working to regulatory submission deadlines for the FDA and MHRA
- Macclesfield
Education
Bachelor of Science - Industrial Pharmaceutical Sciences
Liverpool john Moore’s University
01.2005 - 08.2008
Skills
- Change Management methodologies
- Project planning and delivery
- Process improvement strategy
- Lean Manufacturing and design
- Risk management
- Contract Management
- Company merger/acquisitions
- Product/Process/Tech transfer
- Global Product Management
- Lifecycle management of Portfolios
- IT system implementations inc D365 (ERP/CRM)
- ADKAR and PROSCI
Custom
TBC
Personal Information
Title: Dynamic 365 Business Change Manager
Timeline
Dynamic 365 Business Change Manager
Rotork
05.2024 - 03.2025
Lead CHEP
Global Change
01.2022 - 01.2024
Business Change Manager
AstraZeneca
04.2020 - 01.2022
Director
Z&M Limited
03.2020 - 03.2025
Senior Product Manager / Systems Management
QIAGEN
10.2017 - 03.2020
Technical Project Manager
Depuy Synthes, Johnson & Johnson
06.2010 - 10.2017
Formulations Scientist
AstraZeneca
03.2009 - 02.2010
Bachelor of Science - Industrial Pharmaceutical Sciences
Liverpool john Moore’s University
01.2005 - 08.2008
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