Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Hi, I’m

Samyna Motalib

London & Milton Keynes
Samyna  Motalib

Summary

As a VIP Fine Watch Specialist with 9 years of experience,my drive for delivering sophisticated experiences to clients is rooted in deep horological knowledge and a commitment to service excellence. Leveraging my passion for horology, I have an edge in understanding the technical intricacies of luxury timepieces, enhancing the purchasing journey for the clientele.


I have an impressive high net worth clientele portfolio and have always consistently met high pressure targets ranging from 2.5 million plus. I have experience in mentoring staff and organising and hosting client events


I Manage and enhance relationships with VIP clients. Develop and implement strategies to retain and grow the VIP client base. Work closely with various departments to ensure exceptional service for VIP clients. Resolve any issues or concerns raised by VIP clients.

Overview

18
years of professional experience

Work History

Watches of Switzerland

Rolex / Girard-Perregaux / Niche Brands - Horology
04.2024 - Current

Job overview

  • Training staff, Organizing brand events, Promote brand, Manage client accounts, In charge of brands visual merchandising and layout of brand, Driving brand sales and achieving KPIs

Mappin and Webb

Rolex Ambassador & Jewellery Specialist
10.2017 - 04.2024

Job overview

  • Promoted good client relations and premier client satisfaction by demonstrating friendly demeanour and can-do attitude.
  • Drive individual sales
  • Supported team to drive sales

Goldsmiths

Assistant Manager
08.2015 - 08.2017

Job overview

  • Managing staff, Training staff, Running of boutique, Client management, Driving sales, Staff retention, Opening and closing of boutique, Driving KPI, In Charge of high-net-worth clients

Reiss Limited

Team Leader
04.2011 - 07.2015

Job overview

  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards, Led performance reviews and tailored employee feedback to facilitate professional development, Provided leadership and direction for employees, supervising activities to drive productivity and efficiency, Recruited, trained and developed team members, Prepared strategic planning to realize company vision, Analyzed Key Performance Indicator (KPI) data to identify trends and achieve team goals

Hobbs Limited

Team leader
06.2009 - 03.2011

Job overview

  • Provided leadership and direction for employees, supervising difficult customer complaints and objections to maintain first-class customer service standards, In charge of visual merchandising, Analyze Key Performance Indicator (KPI) data to identify trends and achieve team goals, Reached high-quality standards through audits and testing, Demonstrated sales strategies and customer service best practices to enhance team performance

Monsoon Limited

Window Dresser
04.2006 - 05.2009

Job overview

  • Promoted seasonal products and trends to manage efficient movement of stock, In charge of Window and in store visuals, Managed aesthetically pleasing displays to showcase company products and increase sales

Education

Courtyard Theatre Company

BA (HONS) Acting

University Overview

Skills

  • Customer service
  • Business development
  • Complex negotiations
  • Sales goal attainment
  • Relationship management
  • Market and competitive analysis
  • Sales training
  • Competitive and trend analysis
  • Brand-building strategies
  • Presentations and proposals
  • Retail marketing

Hobbies and Interests

Hobbies and Interests
  • Travel
  • Fashion
  • Cooking

Languages

English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)

Timeline

Rolex / Girard-Perregaux / Niche Brands - Horology
Watches of Switzerland
04.2024 - Current
Rolex Ambassador & Jewellery Specialist
Mappin and Webb
10.2017 - 04.2024
Assistant Manager
Goldsmiths
08.2015 - 08.2017
Team Leader
Reiss Limited
04.2011 - 07.2015
Team leader
Hobbs Limited
06.2009 - 03.2011
Window Dresser
Monsoon Limited
04.2006 - 05.2009
Courtyard Theatre Company
BA (HONS) Acting
Samyna Motalib