Summary
Overview
Work history
Education
Skills
Languages
Timeline
Hi, I’m

SAMUEL YOUNG ANYIMIAH

TELFORD,Shropshire

Summary

Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver, working effectively and productively with diverse customers and individual needs. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. A polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using my own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
years of professional experience
5
years of post-secondary education

Work history

Epwin
Telford, Telford and Wrekin

Quality Inspector
01.2022 - 06.2023

Job overview

  • Executed thorough investigations, producing detailed non-conformance reports to evaluate and rectify production issues.
  • Verified supplier certificates and generated final conformance certificates before sign-off and shipping.
  • Ran statistical analysis to help produce more specification-conforming products, creating less waste.
  • Inspected product labels prior to use or storage.
  • Wrote reports to document product errors and deficiencies.
  • Adhered to health and safety guidelines for equipment used to keep theworking environment safe.

melitta food service
Telford, Telford and Wrekin

Customer Service Representative
07.2020 - 08.2021

Job overview

  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Handled phone, email, and social media inquiries with consistent customer service across multiple channels.

Luceco
Telford, Telford and Wrekin

Customer Service Representative
09.2018 - 06.2020

Job overview

  • Assisted customers with varying questions using product knowledge and service expertise.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • The ability to build positive relationships and communicate effectively
  • Adaptable and a quick learner
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Education

University of Wolverhampton
Wolverhampton

Bachelor of Science from computer science
08.2020 - 05.2023

University overview

koforidua Technical University
koforidua, Ghana

Higher National Diploma from Accounting
09.2014 - 06.2017

University overview

Skills

  • Relationship-building
  • Creative problem solving
  • Complaint handling
  • Product sales optimisation
  • Customer service expert
  • Sales inquiry handling
  • Data entry
  • Customer service

Languages

English
Fluent

Timeline

Quality Inspector
Epwin
01.2022 - 06.2023
University of Wolverhampton
Bachelor of Science from computer science
08.2020 - 05.2023
Customer Service Representative
melitta food service
07.2020 - 08.2021
Customer Service Representative
Luceco
09.2018 - 06.2020
koforidua Technical University
Higher National Diploma from Accounting
09.2014 - 06.2017
SAMUEL YOUNG ANYIMIAH