Samuel West
Romrsey,Hampshire
Summary
Enthusiastic and results-driven Marketplace Executive with over eight years of experience in retail and product management. Expertise in managing eBay product listings, optimizing for visibility and sales, and utilizing Lightspeed as an e-commerce system. Strong background in online marketplace management, market analysis, product performance monitoring, and strategy execution. Known for adaptability and data-driven decision-making, with a proven track record of driving revenue growth and expanding online presence. Eager to contribute to the growth and profitability of online marketplace activities in both the UK and EU markets.
Overview
8
8
years of professional experience
Work history
Manager
Graham Russell Drums
Fareham, Hampshire
02.2018 - Current
- Managed eBay product listings, ensuring accurate, up-to-date, and optimised product information for maximum visibility and conversions.
- Utilized eBay Seller Hub to monitor and optimize sales performance, identifying key metrics for continuous improvement.
- Managed the integration of Lightspeed e-commerce system to track and maintain product data, inventory, and sales performance.
- Conducted market research and competitor analysis, using insights to adjust pricing, product descriptions, and promotional strategies.
- Collaborated with the marketing team to optimize ad spend on eBay campaigns, improving overall ROI.
- Supported the growth of the business by maintaining inventory control, ensuring efficient product replenishment, and meeting customer demand.
- Worked closely with cross-functional teams to ensure product listings were aligned with customer expectations, driving sales and improving customer satisfaction.
- Team Leadership: Led a team of 11 in daily operations, providing guidance, training, and support to achieve both individual and company goals.
- Strategic Planning: Developed and executed strategies to improve business performance, increase operational efficiency, and enhance customer satisfaction.
- Budget Management: Oversaw budgets, controlled expenditures, and allocated resources effectively to ensure business objectives were met.
- Process Improvement: Identified and implemented process improvements, streamlining workflows, and reducing operational costs while maintaining quality and service levels.
- Cross-functional Collaboration: Worked closely with sales, marketing, and operations teams to align on business goals and strategies, ensuring cohesive execution across departments.
- Performance Monitoring: Monitored key performance indicators (KPIs) and metrics, adjusting strategies to optimize performance and meet business objectives.
- Project Management: Managed multiple projects simultaneously, ensuring deadlines were met and goals were achieved efficiently.
- Conflict Resolution: Addressed employee or customer concerns with professionalism, resolving issues in a timely and effective manner.
- Sales and Revenue Growth: Played a key role in driving revenue growth through strategic decision-making, customer engagement, and targeted promotional efforts.
- Customer Satisfaction: Ensured high levels of customer satisfaction by focusing on product quality, delivery, and service, resulting in [increase in customer retention, NPS score, etc.].
- Staff Development: Provided coaching and mentorship to team members, fostering professional growth and improving team performance.
Education
Bachelor of Arts - Music
Southampton Solent University
Southampton07.2016
A-Levels - Music, Ancient History, Drama, English Literature
Richard Taunton Sixth Form College
Southampton07.2013
Skills
- Marketplace Management: Proficient in managing and optimizing eBay listings, ensuring accuracy and high visibility to drive sales
- E-commerce Platforms: Skilled in using eBay Seller Hub, Lightspeed, and other e-commerce management tools for inventory and sales tracking
- Product Optimisation: Expertise in enhancing product listings with compelling descriptions, images, and keywords to improve marketplace performance
- Market & Competitor Analysis: Experience conducting market research to stay competitive and adjust strategies based on data insights
- Advertising & Budget Management: Proficient in managing ad spend and evaluating performance to optimize campaigns for better ROI
- Customer & Client Relationships: Proven ability to nurture customer relationships and address any issues, resulting in customer loyalty
- IT & Analytical Skills: Proficient in Microsoft Office 365, particularly Excel, for data analysis and reporting
- Team Collaboration: Able to work collaboratively with different teams to align on marketplace growth strategies and targets
- Adaptability & Learning: Flexible and open to learning new e-commerce tools and techniques to improve business outcomes
Timeline
Manager
Graham Russell Drums
02.2018 - Current
Bachelor of Arts - Music
Southampton Solent University
A-Levels - Music, Ancient History, Drama, English Literature
Richard Taunton Sixth Form College
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