Samuel Tinashe Zimba

• User management via Active Directory and Exchange.
• Troubleshot operating systems, hardware and software problems to identify root causes.
• Managed office IT inventory for efficient resource allocation.
• Prepared equipment for staff use, installing cables, operating systems, and software.
• Provided technical assistance to staff members.
• Used Spiceworks to track support tickets and document actions.
• Project management. (Cloud Migration)
• Remote Support of Dublin and Cork sites management.
• Meraki system monitoring, Proofpoint monitoring, Sophos management, Print Server management.

Incident management of end user, Stores, Distribution centre and Store equipment (BMC Remedy Mid Tier 9.1 & BMCHelix ITSM & SAP Production)

• To set-up, configure and install endpoint devices i.e. desktops, laptops, servers and POS
• Roll out and Project management processes
• Second line support telephonic, remote and onsite, New Store installations, Refurbishments, closures and Maintenance
• Remote support (Dameware, TeamViewer, Remote Desktop)
• Power man), Voice (Telkom RSA), Data (Vodacom RSA), End point installations (Zebra Price lookup scanners & Stock take scanners)
• Collaborated with team members to achieve target results guided by SLA's
• Offered friendly and efficient service to customers, handled challenging situations like meeting deadlines, working overnight just to deliver positive results.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
• Actively listened to customers, handled concerns quickly and escalated major issues to team lead.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Resolved problems, improved operations and provided exceptional service in stores and offices.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Led projects and analyzed data to identify opportunities for improvement.

• Handling all warranty center queries,
• Workshop support,
• In-house, IT support,
• Technical Sales,
• Warehouse assistance,
• PABX management,
• Client visits,
• Software sales,
• Hardware Sales,
• After sales support,
• Account manager,
• Pre-sales,
• Repairs Database management,
• Swap out processing
• Collaborated with customers and asked questions to assess needs and budgets.
• Attended local and national trade shows to discover new products and services for addition to company's current offerings.
• Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
• Attended product-related technical shows and other activities to represent company products and services.
• Engaged large and medium end-users to deliver company's total value proposition to increase sales.
• Networked at events and by phone to expand business profits and revenues.
• Used consultative sales approach to understand and meet customer needs.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
• Clarified customer requests, forwarded product information and answered questions to support sales operations.
• Scheduled, updated and maintained product preparations and customer promotions.
• Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
• Demonstrated products and specific features at customer locations and special events.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
• Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

• Manage and control all returns and carry out all warranty procedures
• In-house desk support
• Tele-support
• Hardware and software testing
• HTC and Samsung mobile configurations and mini repairs
• Lenovo Entry level to High end Mobile Support (Software & Hardware support)
• QuickBooks support
• Proline Notebooks Hardware and software support
• Lenovo HP Entry level to High end Laptops and desktop Support
• Win 2008 Server in-house support
• Go-between Warranty Service providers (Burco Zimbabwe, Integra, Kenac, Ovalquad)
• Transcend Storage support
• Received and processed stock into inventory management system.
• Monitored company inventory to keep stock levels and databases updated.
• Improved operations through consistent hard work and dedication.
• Increased customer satisfaction by resolving issues.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintained excellent attendance record, consistently arriving to work on time.

• Attending to client call-outs
• Network layout consultation (cable and or wireless) On and offsite hardware and software maintenance
• Wireless and cable network setup, router configuration, consultancy and maintenance In-house desk support
• Tele-support
• Carrying out system backups locally, remotely and regular checks of backup systems PC building, maintenance and upgrades
• Go between ISP and clients to assist with connectivity problems Domain registration and support
• Email- Microsoft Outlook and Exchange configuration, troubleshooting and problem solving Remote network monitoring
• Pastel Configurations and troubleshooting
• VMware support
• Data recovery from hard disk drives and flash-sticks and handheld devices Colors Mobile (Tablets, mobile phones) repairs both software and hardware
• Ubiquiti products support and installations (Bullets, flat panels and antennas)
• Proline Pure Sine wave UPS installations and other power backup monitoring systems D-link Products Installations and support (wireless routers)
• Prestigio Tablets firmware recovery and Support
• Asus modems, routers configuration and support (wireless routers, ADSL modems) ADSL installations
• Lenovo, HP, D-link, Arnova, Colors Warranty workshop Technician (warranted and repaired laptops, tablets, desktops, routers, mobile phones and printers.
• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
• Adjusted machine settings to maximize performance and equipment longevity.
• Served as technical consultant on environmental policies to maintain regulatory compliance.
• Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
• Managed repair documentation for HP, Lenovo laptops and cellphones device troubleshooting.
• Diagnosed equipment malfunctions by analyzing technical data using applications.
• Collaborated with Ubiquiti, Dell, HP and Lenovo manufacturer to manage complex equipment repairs.
• Calibrated new and existing equipment for optimal performance.
• Enacted successful repairs by applying technical skills and operations knowledge.