Samuel Scott Hunter Kelly

As Beverage and Food Operations Supervisor at W Edinburgh, I oversee service delivery for SushiSamba as well as the hotel’s Meetings & Events spaces. This includes leading shifts, managing service teams on the floor, and ensuring operations run smoothly and in line with brand standards. My role requires a balance of service leadership, guest engagement, and operational control- helping to create experiences that feel polished, professional, and memorable.

I coordinate the day-to-day execution of service across both venues, support team development through on-shift coaching, and maintain clear communication between front and back-of-house. I also assist with service recovery, operational reporting, and ensuring our environment is prepared, well-paced, and responsive to guest needs. The role demands attention to detail, strong time management, and the ability to adapt quickly to changing demands during live service.

Alongside the daily operational responsibilities, I remain actively involved in professional development and service training, with a strong personal interest in wine, cocktail culture, and premium hospitality. My goal in this role is not only to uphold standards but to strengthen the service culture and contribute meaningfully to long-term team growth, performance, and guest satisfaction.

• First role within a larger hotel operation, supporting the delivery of high-level service across multiple departments to ensure a seamless and elevated guest experience.
• Built meaningful industry connections, particularly in wine, and furthered understanding of luxury standards through Forbes Five-Star training.
• Cross trained across multiple departments/outlets.
• Played a key role in the development and launch of Joas Table, a dedicated chef's table concept, working to define guest journey and service execution in collaboration with senior management.
• Strong performance in wine sales led to selection for producer visits in South Africa and England, deepening product knowledge and industry insight.

• Selected for a supervisory role designed to model exemplary service and support team development.
• Responsible for on-boarding and mentoring new staff across all levels, focusing on floor operations, service standards, and guest engagement.
• Acted as a liaison between departments to ensure cohesive operation and uphold Tattu's commitment to delivering immersive dining experiences.
• Recognised for high sales (SPH) and multiple external reviews.

• Completed a short extracurricular internship shadowing floor management working on live studio productions including Soccer AM and Sky Sports News.
• Gained first-hand experience in time-critical operations on programmes broadcast live to millions.
• Shadowed the senior events team on high-profile red-carpet launches, observing how guest handling, timing, and media logistics were managed under pressure.
• This insight translates directly to high-end hospitality and event execution within hotel settings.