SAMUEL AWOSANYA
BARNSLEY
Summary
Positive and upbeat Customer Service Specialist bringing several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Detail-oriented professional with top skills in customer relations, problem-solving and recordkeeping. Talented in addressing different service and product problems with thorough and positive style. Ready to help with focus on finding creative solutions to conflicts and complaints.
Adaptable customer service professional with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customers Service Advisor.
BRITISH TELECOMMUNICATIONS(BT/EE GROUP).
03.2023 - Current
- Addressed customer questions, problems and complaints in person and via phone to maintain positive relationships and support smooth communications.
- Shared comprehensive brand and product knowledge to maximise sales.
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions.
- Proactively identified and solved complex problems impacting operations management and business direction.
- Generated sales by prospecting leads, cold calling and closing deals.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Conducted thorough research in advance of appointments to quickly build rapport and understanding with prospective clients.
BUSINESS MANAGER
JAWA. INT.LIMITED.
09.2021 - 02.2023
- Planned and implemented the sales and marketing operations of the company for effective regional coverage.
- Delivered productive project management on complex issues.
- Management of the field sales team to deliver on monthly and annual target and achieving a sales revenue of approximately 1.5million dollars per annum.
- Developed systems and procedures to optimise efficiency and quality.
- Hired, coached and trained staff, monitored performance and offered mentoring to junior team members.
- Sourced and developed sales leads to increase client base.
- Built and maintained loyal, long-term customer relationships through effective account management and rapport building.
- Promoted business profitability by tracking performance indicators and driving corrective action.
BUSINESS DEVELOPMENT EXECUTIVE
AKORN INC.
09.2017 - 09.2021
- Planned strategic brand-building events to expand product portfolio.
- Delivered performance updates, quarterly business reviews and planning meetings.
- Developed business growth plans by identifying key clients, critical targets and priority service lines.
- Closed long-term agreements through skilful negotiation.
- Prepared reports and presentations detailing business development activities and outlining new initiatives.
- Produced detailed monthly and yearly financial reports for senior management.
- Surpassed sales and customer service targets, consistently exceeding established KPIs.
- Attended conferences and trade association meetings to represent company, build industry networks and promote new product lines.
- Researched trends to gather data and implement innovative strategies.
- Produced quotes and proposals to provide value and benefits to prospective clients.
MEDICAL SALES REPRESENTATIVE
MARCSON HEALTHCARE LIMITED
01.2015 - 09.2017
- Managed Key customers account within my territory to ensure products availability and prompt payments.
- Sourced new business opportunities, identifying key decision-makers and pitching targeted surgical solutions.
- Delivered product presentations and live tests to demonstrate product usability, highlights and successes.
- Prepared and submitted monthly and weekly reports to my line manager.
- Analysed data and market conditions and adjusted sales pitches to overcome objections and meet client-specific needs.
- Maintained flawless knowledge of current and emerging product portfolios, providing expert presentations to clinical clients.
- Managed projects through installation phases, offering clear, comprehensive training to clinical teams.
- Provided accurate medical sales forecasting, consistently delivering against revenue targets.
- Demonstrated impeccable sales skills to negotiate profitable deals with clinical, pharmaceutical and technical teams.
CUSTOMER SERVICE REPRESENTATIVE
DEMOJ NIGERIA LIMITED
12.2013 - 01.2015
- Monitored email to promptly collect and respond to complaints.
- Tracked trending issues and prepared reports for supervisory team to address repeated concerns.
- Coordinated referrals and escalations to obtain specialised support.
- Handled high-volume telephone calls to address and resolve customer queries.
- Referred customers to team leaders and expert advisers for complex inquiries.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Developed empathetic client relationships and earned reputation for consistently exceeding sales goals.
Education
NESTLE LEADERSHIP COURSE - LEADERSHIP
YOUTH ALLIANCE AFRICA
2022
B.Sc - BIOCHEMISTRY
OLABISI ONABANJO UNIVERSITY
2012
Certificate of Higher Education -
ABUJA INTERNATIONAL ACADEMY
2003
Skills
- Problem solving and strong negotiation skills
- Complaint Handling and report writing
- Strong Interpersonal skills
- Time management skills
- Ability to work under little or no supervision
- Excellent verbal and written communication skills
- Customer retention
- Inventory control
- Multitasking
- Operations management
- Stakeholder relationship management
- Project management
- Skilled negotiator
- Computer-savvy
Contact
BARNSLEY, SOUTH YORKSHIRE S71 1PL
Certification
- NIGERIA INSTITUTE OF MANAGEMENT[NIM].
- PROJECT MANAGEMENT (PRINCE2 FOUNDATION,PRINCE2 PRACTITIONER,AGILE APPROACH,SCRUM MASTER).
- CHARTERED INSTITUTE OF MARKETING(CIM).
Education
FCT.,OGUN STATE,LAGOS
References
REFERENCES Available on request.
Timeline
Customers Service Advisor.
BRITISH TELECOMMUNICATIONS(BT/EE GROUP).
03.2023 - Current
BUSINESS MANAGER
JAWA. INT.LIMITED.
09.2021 - 02.2023
BUSINESS DEVELOPMENT EXECUTIVE
AKORN INC.
09.2017 - 09.2021
MEDICAL SALES REPRESENTATIVE
MARCSON HEALTHCARE LIMITED
01.2015 - 09.2017
CUSTOMER SERVICE REPRESENTATIVE
DEMOJ NIGERIA LIMITED
12.2013 - 01.2015
NESTLE LEADERSHIP COURSE - LEADERSHIP
YOUTH ALLIANCE AFRICA
B.Sc - BIOCHEMISTRY
OLABISI ONABANJO UNIVERSITY
Certificate of Higher Education -
ABUJA INTERNATIONAL ACADEMY
- NIGERIA INSTITUTE OF MANAGEMENT[NIM].
- PROJECT MANAGEMENT (PRINCE2 FOUNDATION,PRINCE2 PRACTITIONER,AGILE APPROACH,SCRUM MASTER).
- CHARTERED INSTITUTE OF MARKETING(CIM).
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