SAMUEL KWASI OBENG
London,UK
Summary
Dynamic Relationship Manager holding five years of experience in key account management. Builds customer retention and contract renewals with comprehensive engagement strategy. Plans and budgets to hit revenue targets through large client portfolio.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Audit Trainee
BSTS & Associates
Madina, Ghana
2022.11 - 2023.04
- Preparation of sales proposals, conducting market research and financial data processing.
Commercial Banking Relationship Manager
FBNBank Ghana Limited
Accra, Ghana
2018.10 - 2022.11
- Customer prospecting and conversion
- (Customers with annual turnover of $250,000.00 and more)
- Sale of bank's asset and liability products to make income for the bank.
Retail Banking Relationship Manager
FBNBank Ghana Limited
Accra, Ghana
2018.05 - 2018.09
- Customer prospecting and conversion
- (Customers with annual turnover below $250,000.00)
- Sale of bank's asset and liability products to make income for the bank.
Customer Service Officer
FBNBank Ghana Limited
2017.01 - 2018.04
- Customer account opening and general account maintenance
- Issuing of debit cards and profiling customers on bank's e-channels
- Attending to customer's enquiries.
Teller
Mon-Tran/FBNBank Ghana Limited
2015.11 - 2016.12
- Processing customer's cash/check debit and credit requests
- Processing customer's remittances.
Officer
Ministry of Tourism, Arts
2014.09 - 2015.10
- Sending daily press cuttings to the Minister, Deputy Minister and all departments within the Ministry
- Creating awareness of the Ministry's programs through the writing and publishing articles etc.
Officer
Krachi West Municipal Assembly
2012.05 - 2012.07
- Revenue collection and record keeping.
Officer
News Times Corporations
2011.05 - 2011.07
- Proof-reading stories before they are published.
Education
MSc - International Business with Data Analytics
Ulster University
London 2023.05 -
Bachelor of Arts - Political Science with Philosophy and Classics
University of Ghana
Ghana 2010.09 - 2014.06
Africa Senior School - General Arts
Bishop Herman College
Ghana 2014.09 - 2017.06
Skills
- Customer engagement
- Report generation
- Business development
- Business continuity planning
- Prospecting
- Salesforce
- Account acquisition
- Sales negotiating
- Sales enquiry handling
- Strong customer service orientation
- Credit card processing
- Communication skills
- Customer-focused
- Leadership
- Problem-solving
- Public relations
- Marketing
Interests
ADDITIONAL INFORMATION
, Volunteer, The Volunteer Group - 2010
Visiting Senior High Schools in the Volta Region to guide them on their course choices in tertiary
education.
Play football, table-tennis. Speak English, Akan and Ewe.
Languages
English
Fluent
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Carpenter's Rule: Measure twice, cut once.
Unknown
Timeline
MSc - International Business with Data Analytics
Ulster University
2023.05 -
Audit Trainee
BSTS & Associates
2022.11 - 2023.04
Commercial Banking Relationship Manager
FBNBank Ghana Limited
2018.10 - 2022.11
Retail Banking Relationship Manager
FBNBank Ghana Limited
2018.05 - 2018.09
Customer Service Officer
FBNBank Ghana Limited
2017.01 - 2018.04
Teller
Mon-Tran/FBNBank Ghana Limited
2015.11 - 2016.12
Africa Senior School - General Arts
Bishop Herman College
2014.09 - 2017.06
Officer
Ministry of Tourism, Arts
2014.09 - 2015.10
Officer
Krachi West Municipal Assembly
2012.05 - 2012.07
Officer
News Times Corporations
2011.05 - 2011.07
Bachelor of Arts - Political Science with Philosophy and Classics
University of Ghana
2010.09 - 2014.06