Samuel Junior Fergus
London,United Kingdom
Summary
Professional with extensive experience in service and maintenance management, specializing in technical expertise and networking. Demonstrated skills in recruitment, motivational coaching, and compliance management, ensuring operational excellence and adherence to industry standards. Proven ability to foster collaboration and drive team performance to achieve organizational objectives.
Overview
32
32
years of professional experience
7
7
years of post-secondary education
Work history
Gas Auditor/Inspector
Morgan Lambert
2023.11 - 2026.05
- Reviewing records & checking gas safety records from various landlords to ensure they're accurate & reflect the status of the gas installation.
- Conducting inspections Performing - intrusive strip-down inspections to confirm that appliances have been serviced correctly & the gas meter & supply pipework are safe.
- Writing reports detailing the compliance of the service with relevant regulations & manufacturer's instructions
- Identifying unsafe situations & the importance of detailed technical reports
- Special investigation reports completed upon client request as well as fumes investigation reports.
Regional Support Manager
Swale Heating LTD
2022.03 - 2022.08
- Managing an operational support function in a specific geographic area guiding top tier Management, Contracts & engineers on matters of compliance, service, & quality.
- Guiding Senior management responsible for my region, maintaining performance objectives, evaluating & optimizing operational performance, and ensuring regulatory & company standards are upheld to meet client SLAs.
- Continuous technical assessment audits for staff & client monitoring, technical toolbox talks & out-of-hours rota to maximise quality & production.
- Daily monitoring of the WIP platform to keep work outstanding actioned, implementing time management & reaction ethos.
- Address daily complaints promptly building trust & inclusion.
- Demonstrable experience in working well under pressure & working flexibly to manage competing priorities.
Gas Contract Supervisor
Axis Europe
2020.12 - 2022.02
- Maximising productivity while maintaining safe systems of work.
- Continuous technical assessment audits for staff & client development, technical toolbox talks & hours rota to maximise quality & production.
- Knowledge & ability to refer to applicable industry standards such as Gas Safety, IGEM standards, British Standards, & an understanding of the requirements of the Health & Safety at Work Act 1974.
- Strong leadership, diplomatic & motivational skills including the ability to lead with clients & sub-contractors.
- Demonstrable experience in working well under pressure & working flexibly to manage competing priorities.
Gas Contract Manager
Quality Heating Services
2019.04 - 2020.11
- Managerial experience at the Contract Management level within a technical environment, maximising productivity while maintaining safe systems of work.
- Continuous technical assessment audits for staff & client development, technical toolbox talks & hours rota to maximise quality & production.
- Knowledge & ability to refer to applicable industry standards such as Gas Safety, IGEM standards, British Standards, & an understanding of the requirements of the Health & Safety at Work Act 1974.
- Strong leadership, diplomatic & motivational skills including the ability to lead with clients & sub-contractors.
- Demonstrable experience in working well under pressure & working flexibly to manage competing priorities.
- To effectively manage resource requirements such that the key contract deliverables are met.
- Maintenance & correlation of all records, files & incoming documents, ensuring databases are kept up to date.
Lead Gas Quality Control Inspector
MITIE
2018.01 - 2019.04
- Responsible for ensuring that all LGSRs/Installations are carried out in line with current regulations and that company standards are upheld. Key tasks and responsibilities involved are:
- Effective management of a Gas audit programme.
- Ensuring all services are delivered in line with mandatory compliance and QHSE requirements.
- Maintaining Standard Operating Procedures.
- Carry out in progress & completion inspections.
- Working closely with the Contracts Manager.
- Key Skills/Qualifications for the role are an in-depth knowledge of Gas Safe Regulations
Centre / Curriculum Manager - Assessor IQA
Skills4life Academy
Haymills Park
2014.01 - 2018.01
- Responsible for the management and organisation of coursework, internal examinations, moderation, and teacher assessment.
- View the centre from a learner’s perspective and ensure a presentable, safe, and welcoming environment is achieved.
- Develop a culture where lecturers/learners are committed to quality and high standards of service.
- Deliver great performance for our learners/awarding bodies.
- Ensure that all work is conducted per the Companies/Awarding body’s procedures.
- The day-to-day supervision of lectures/assessors to ensure the provision of quality service for all Learners will be facilitated as per policies and procedures.
- Manage the allocation and completion of work & ensure that the quality control system is applied to every job completed in the Centre.
- Ensure the centre environment is run and maintained to ensure safety for both learners and staff.
- Liaise with the Operations/Project Manager of any concerns or learner feedback so that the appropriate action can be taken.
Lecturer / Assessor
Barrett-Bell Ltd
Watford, Hertfordshire
2012.01 - 2014.01
- I delivered & assessed a range of domestic gas courses directed towards vocational qualifications for the FE sector and private training organizations, contributing to the centre's provision on its journey to holistic excellence and promoting an open and collaborative ethos within and on behalf of the college.
- While developing the use of resources past and present such as PowerPoint and Dropbox to ameliorate the learner’s experience.
ACS Gas Trainer / Assessor
Hammersmith and West London College
Acton Campus
2011.01 - 2012.01
- My duties included but were not limited to formal scheduled teaching, tutorial and student assessment, management of learning programmes and curriculum development, student admissions, educational guidance, counselling, student discipline, preparation of learning materials and student assignments, marking of student's work, marking of examinations, management and supervision of student visit programmes, marketing activities, consultancy leadership and staff management, administration, personal professional development and other duties reasonably falling within the purview of the post.
Gas Contract Manager
Quality Heating Services Ltd
High Wycombe
2008.01 - 2011.01
- As Gas Contracts Manager I was required to troubleshoot and turn around a small number of poor-performing residential gas contracts, I worked closely with my operational team of engineers & the client to implement procedures & processes that promoted a sustainable way of working for both parties moving forward.
- The successful delivery of gas service contracts was critical to the ongoing development of the organisation within the sector as was the ability to manage people, process & perform by implementing.
- First-class communication & interpersonal skills together with the ability to build rapport quickly.
Service and Breakdown Engineer
Quality Heating Services Ltd
High Wycombe
2005.01 - 2008.01
- The main job comprised of predominate breakdowns (90%) but an all-round skill set including servicing and installation was a benefit to the social housing client, as a breakdown engineer the job entailed typical domestic boiler fault finding and repair work, visiting customer's homes to action jobs which were problematic to others.
- As an NVQ Gas qualified operative I have an excellent record of 1st time diagnosis, fault finding and repair.
- I continued to enhance my technical knowledge throughout my employment both professionally and personally with mainstream manufacturers to satisfy my personal goals, employer and more importantly the customer.
Gas Service Engineer
Quality Heating Services Ltd
High Wycombe
2000.01 - 2005.01
- I started with Quality Heating Services on An Energy and Utilities Program, which helped develop constructional skills for the workplace trainee, this involved both Theoretical & practical studies leading to employment. I gained on-the-job experience working with service and installation engineers until it became time for me to carry out duties on my recognisance which took about three months until my probationary period had been completed.
- I went on to carry out a range of domestic gas servicing & helped with installations to gain more knowledge to apply these skills in the workplace for the social housing client I/we were contracted to.
Head of Security / Bodyguard
Def Jam Records UK
Putney Bridge, London
1994.01 - 1999.01
- My job would begin with a security team meeting led by the team leader. I would brief the team & review the activities the “principal” plans to do during the day & plan/discuss how the team would undertake the different transportation, escorting, & monitoring tasks. During the day, the client (or “principal”) may have to travel by car, train, or plane & attend various functions, including meetings, invitations for meals at restaurants, &/or personal activities such as recreation or errands.
- Over the day, the client would be exposed to a range of risk levels, ranging from higher risk (meeting & greeting with members of the public at an outdoor concert/radio station) to low risk (going out for a meal) which was my responsibility to plan for.
Education
CMDD1 - Carbon monoxide/carbon dioxide atmosphere & appliance testing
City & Guilds Level 4 Award - Internal Quality Assurance of Assessment Processes
Future Training College
Level 4 Award - Preparing to Teach in the Lifelong Learning Sector (PTLLS)
Ealing, Hammersmith and West London College
2011.01 - 2012.01
City & Guilds Level 3 NVQ - Assessing Candidate's Performance through Observation (A2)
Advanced Training Solutions Ltd
2009.01 - 2010.01
EDI Level 3 NVQ - Business Management
Quality Heating Services Ltd
High Wycombe 2008.01 - 2009.01
City & Guilds Level 2 NVQ - Domestic Natural Gas Installation and Maintenance
Willesden College of Technology
Willesden, London 2000.01 - 2004.01
Skills
- Service and maintenance management
- Technical expertise and networking
- Recruitment and selection
- Motivational coaching
- Compliance and access management
References
References are available on request.
Hobbies
I enjoy meeting people with similar interests to mine, such as social gaming, I actively partake in martial arts classes, to stay healthy & travelling to exotic places where I can scuba dive as I hold a PADI open water diving license.
Timeline
Gas Auditor/Inspector
Morgan Lambert
2023.11 - 2026.05
Regional Support Manager
Swale Heating LTD
2022.03 - 2022.08
Gas Contract Supervisor
Axis Europe
2020.12 - 2022.02
Gas Contract Manager
Quality Heating Services
2019.04 - 2020.11
Lead Gas Quality Control Inspector
MITIE
2018.01 - 2019.04
Centre / Curriculum Manager - Assessor IQA
Skills4life Academy
2014.01 - 2018.01
Lecturer / Assessor
Barrett-Bell Ltd
2012.01 - 2014.01
Level 4 Award - Preparing to Teach in the Lifelong Learning Sector (PTLLS)
Ealing, Hammersmith and West London College
2011.01 - 2012.01
ACS Gas Trainer / Assessor
Hammersmith and West London College
2011.01 - 2012.01
City & Guilds Level 3 NVQ - Assessing Candidate's Performance through Observation (A2)
Advanced Training Solutions Ltd
2009.01 - 2010.01
EDI Level 3 NVQ - Business Management
Quality Heating Services Ltd
2008.01 - 2009.01
Gas Contract Manager
Quality Heating Services Ltd
2008.01 - 2011.01
Service and Breakdown Engineer
Quality Heating Services Ltd
2005.01 - 2008.01
City & Guilds Level 2 NVQ - Domestic Natural Gas Installation and Maintenance
Willesden College of Technology
2000.01 - 2004.01
Gas Service Engineer
Quality Heating Services Ltd
2000.01 - 2005.01
Head of Security / Bodyguard
Def Jam Records UK
1994.01 - 1999.01
City & Guilds Level 4 Award - Internal Quality Assurance of Assessment Processes
Future Training College