Samuel James Matthew Morris
Maidenhead, Berkshire ,United Kingdom
Summary
Dependable travel professional skilled in delivering positive passenger experiences. Committed to first-class safety standards through rigorous checks and preparations. Motivated team player working proactively to provide exceptional service. Manages time well, communicates professionally and multitasks with efficiency in high tempo environments. Resourceful and well
organised with excellent leadership and team-building record. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
1
1
Certification
Work history
Train Manager
Great Western Railway
London Paddington , United Kingdom
06 2007 - Current
- Delighting and exceeding our customers expectations
- Delivering the very highest level of Customer Service
- Ensure that each journey runs smoothly and in times of disruption keeping our customers duly informed at all times
- Train Dispatch at Stations and Platform to Train Interfacing
- Checking and Selling tickets and Assisting passengers
- Making On-Board PA Announcements
- Maintaining Cleanliness standards, enhancing the travel experience of passengers
- Being the Lead in an Emergency Evacuation and carrying out necessary Protection
- Adhering to the Rules and Regulations of the Railway as per the Rule Book
- Carrying out ongoing Rides and Assessments
- Mentoring and Route Assessing new entrants in my previous Peer Trainer/Assessor role
- Being a Team player and Managing the On-Board Service Team
Customer Service Representative/Supervisor
Heathrow Express
Heathrow Airport/London Paddington , United Kingdom
08 2002 - 06 2007
- Delivering a high level of Customer Service to offer our passengers a seamless Plane to Train experience
- Making PA Announcements both On -Board and at Stations
- Dispatching trains both at Heathrow and London Paddington stations
- Selling and Checking tickets on Trains and at Ticket Offices
- Cash Handling and adhering to the company Cash Handling procedures and Regulations
- Leading a Team of staff on shift and dealing with customer service issues
- Dealing with Emergency Evacuation procedures both On-Train and at Stations whilst liaising with our Control and the Emergency Services
- Undergoing regular Assessments and abiding by Rules and Regulation set standards
Passenger Security Agent/Team Leader
American Airlines
Heathrow Airport , United Kingdom
05 2000 - 08 2002
- Customer Service focused whilst working to Security procedures
- Working to very Tight Deadlines in order to get Aircraft away on time
- Working within a Restricted Airside Gate area of the Airport
- Leading a team of staff to carry out Security searches thoroughly whilst working under strict time restraints
Business Development Manager
Adrem Contracts
Chiswick, London , United Kingdom
02 1995 - 05 2000
Telesales Team Leader/Researcher
Peldon Rose
Kingston, Surrey, United Kingdom
11 1993 - 02 1995
Education
CSE, O & A Levels
08/1982 - 07/1988
- A Level-Art (A), English (B), Biology (B)
- O Level-Art (A), English Literature (B), English (B), Biology (B), Economics (B), Geography (C), Politics (C), History (C)
- CSE Level-Maths (1), Computing (1), French (1)
Skills
- I am fully computer literate and proficent in the use of Word, Excel & Windows
- I have a fairly good understanding of the French language
- I have extensive skills in all of the following areas gained through my work experience: Active Listening, Communication, Interpersonal, Time Management, Adaptability, Team Work & Collaboration, Organisation, Attention to Detail, Problem Soving, Leadership, Creativity, Transferable skills and extensive Customer Service skills
Certification
- City & Guilds 6317/A1 Assessor
- Guards Standards
- Guards Traction, PTS & Rules
- Network Rail Railway Communications
- Level 2 Award in Food Safety
- & Catering
- Fire & Evacuation training
- Roll Over Rig & Night Evacuation
- First Aid training
- Respect & Dignity at work
- Personal Safety & Conflict Management
- TCF, PCF & GEM's Customer Service
- Train the Trainer
- Non Technical Skills
- Behaviour Pattern Recognition
- CMS Standards
- Section 12 Sub Surface Asessment & Evacuation
- Supervisory training & Leadership
- General Health & Safety Awareness
- MoveSMART & Manual Handling
- Reservations training SABRE & QUBE: Qik Reservations
- DETR Level 1 Training modules 1, 2, 4, 7 & Trace
- DOT & FAA Security
Additional Information
Interests:
Music, Film, Theatre, Reading, Airlines, Aircraft and Travel, Walking with my dog, Socialising and spending quality time with my friends and family
Languages
French
Intermediate
Timeline
Train Manager - Great Western Railway
06 2007 - Current
Customer Service Representative/Supervisor - Heathrow Express
08 2002 - 06 2007
Passenger Security Agent/Team Leader - American Airlines
05 2000 - 08 2002
Business Development Manager - Adrem Contracts
02 1995 - 05 2000
Telesales Team Leader/Researcher - Peldon Rose
11 1993 - 02 1995
Belmont Abbey Senior School - , CSE, O & A Levels
08/1982 - 07/1988