Summary
Overview
Work history
Education
Skills
Timeline
Generic

SAMUEL G GILLOTT

London

Summary

Experienced Head of Operations with a proven track record in optimising retail, wholesale, and production processes for a luxury brand. Achieved double-digit sales growth in key markets (US, Japan), successfully negotiated a joint venture in Korea, and improved gross margin by 5.5 points. Skilled in leading cross-functional teams, streamlining operations, and reducing costs, including a 25% operational cost reduction. Strong leadership, strategic planning, and market insight abilities, with a focus on driving growth and team performance.

Overview

18
18
years of professional experience
10
10
years of post-secondary education

Work history

Head of Operations

Caramel
London
08.2021 - Current

Caramel is a luxury lifestyle brand specialising in kidswear, with successful expansions into womenswear and homeware. The company operates stores in the UK, France, Japan and Korea with products distributed globally through 100+ wholesale and joint venture partners.

  • Led cross-functional teams in retail, wholesale, and production optimising operations and fostering collaboration to drive team effectiveness.
  • Delivered double-digit sales growth in the US and Japan through strategic partnerships and market expansion initiatives.
  • Successfully negotiated a joint venture partnership in Korea, unlocking new market opportunities and driving brand expansion.
  • Improved full-price sell-through from 48% to 62% and increased gross margin by 5.5 points in the second half of 2023/24.
  • Negotiated a 41% reduction in concession fees with department store and reduced operational costs by 25% through process improvements.
  • Developed and executed seasonal product and financial strategies, managing Open-to-Buy (OTB) and aligning with brand KPIs.
  • Oversaw inventory management, proactively mitigating risks and capitalising on market opportunities.
  • Mentored and developed teams, promoting a culture of continuous learning and collaboration.
  • Conducted in-depth analysis of the luxury retail market, tracking competitors and performance to refine brand positioning. Leveraged market research to identify trends, pricing strategies, and differentiation opportunities for a competitive edge.
  • Led the integration of retail and e-commerce strategies to boost sales across physical stores and digital platforms

Head of Buying & Retail

Caramel
London
07.2016 - 08.2021
  • Delivered 11% sales growth and improved margins by 9 points in 2019/20 through effective budgeting and forecasting for UK and international stores.
  • Set seasonal strategic priorities, managed Open-to-Buy (OTB), and aligned investments with long-term brand objectives.
  • Led new store openings and pop-ups, capitalising on market opportunities to drive expansion.
  • Built strong supplier relationships across India, China, and Europe, consistently achieving margin targets.
  • Optimised stock management across warehousing and retail, reducing slow-moving stock through pricing adjustments and sample sales.
  • Used customer insights to refine ranges and introduce new products, driving revenue growth.
  • Managed Design, Production and wholesale teams to enhance product assortments and improve margins.

Head of Planning

Caramel
London
09.2013 - 07.2016
  • Managed range merchandising, pricing, and assortment planning, aligning with seasonal launches.
  • Led weekly trade meetings, assessing risks and opportunities to drive sales performance.
  • Oversaw budgets and Open-to-Buy (OTB), producing key analytical reports and ensuring stock levels met targets.


Graphic Prints Buyer

River Island
London
01.2013 - 07.2013
  • Managed £5.5m department with 150 options, achieving margin targets.
  • Presented to senior management, covering sign-offs and seasonal strategy.
  • Collaborated with suppliers to plan and trade effectively, ensuring product quality and competitive pricing.
  • Mentored Buyer’s Clerk, driving team success, and worked with Merchandising to optimise range planning and space.

Senior Assistant Buyer

Tesco
London
02.2007 - 12.2012
  • Managed £20m+ menswear, achieving 17% growth; led £5m+ knitwear, increasing profitability by 41%.
  • Strengthened supplier relationships, improving intake margins by 4.5%; managed Far East and Near East supply chains.
  • Developed two Trainee Buyers and completed the Tesco Leadership Development Program (2012).

Education

Bachelor of Arts - Product Development for the fashion Industries

University of The Arts London
London
09.1999 - 06.2003

A-Level - Art, Biology and Chesmistry

Rendcomb College
Cirencester
09.1995 - 06.1997

GCSEs - 9 GCSES (A-C) Including Math's & English

Rendcomb College
Cirencester
09.1990 - 06.1995

Skills

  • Excellent leadership skills
  • Articulate & analytical
  • Skilled communicator
  • Organised and methodical
  • Ability to remain calm under pressure
  • Very high personal standards and expectations
  • Punctual, ability to work well under own initiative
  • Extensive technical product knowledge

Timeline

Head of Operations

Caramel
08.2021 - Current

Head of Buying & Retail

Caramel
07.2016 - 08.2021

Head of Planning

Caramel
09.2013 - 07.2016

Graphic Prints Buyer

River Island
01.2013 - 07.2013

Senior Assistant Buyer

Tesco
02.2007 - 12.2012

Bachelor of Arts - Product Development for the fashion Industries

University of The Arts London
09.1999 - 06.2003

A-Level - Art, Biology and Chesmistry

Rendcomb College
09.1995 - 06.1997

GCSEs - 9 GCSES (A-C) Including Math's & English

Rendcomb College
09.1990 - 06.1995
SAMUEL G GILLOTT