Samuel Addai
Old Aberdeen,Aberdeenshire
Summary
Dedicated IT Support Analyst with a strong background in Cyber Security and extensive experience in providing technical support, troubleshooting hardware and software issues, and ensuring the security of systems and networks. Seeking to leverage academic knowledge and hands-on experience to deliver efficient IT solutions and support services.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
IT Support Technician
Denyaseman Catholic Senior High
Poano, Bekwai
01.2020 - 01.2022
- Provided technical support to end-users, diagnosing and resolving hardware and software issues.
- Installed PAN and WLAN networks at remote locations.
- Provided timely and professional support across hardware and software issues for 30 + end users.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Combined technical expertise and strong interpersonal skills to diagnose and resolve issues remotely.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Monitored site security to ensure equipment and workstations met agreed requirements.
IT Support Intern
Ramseyer Institute
Chirapatre, Kumasi
03.2019 - 03.2020
- Delivered training sessions on basic computer skills to end-users.
- Used problem-solving skills to resolve challenges and prioritize workload.
- Protected data and systems from viruses by maintaining robust security.
- Solved interruptions in machines and equipment through collaborations with internal and external third parties.
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Offered flexible assistance to resolve major system issues outside of normal working hours.
- Provided support, education and training to increase user confidence navigating IT systems.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Participated in weekly department meetings to provide input on new and technical processes.
Education
MSc Cyber Security -
01.2023 - 05.2024
BSc Information Technology - undefined
01.2016 - 05.2020
Diploma in Basic Education - undefined
WASSCE - undefined
01.2004 - 05.2007
Skills
- Proficient in providing technical support and troubleshooting hardware and software issues
- Strong understanding of network security concepts and technologies
- Experience with security incident response procedures and methodologies
- Knowledge of regulatory compliance standards (GDPR, HIPAA, PCI DSS)
- Familiarity with programming languages (Python, Java, PowerShell)
- Excellent analytical and problem-solving skills
- Effective communication and collaboration abilities
Certification
- Cisco Certified Network Associate
- Staying Safe Online
Custom
Assisted in monitoring and analyzing security events using SIEM tools Participated in incident response activities and forensic investigations Conducted vulnerability assessments and penetration tests Collaborated with cross-functional teams to implement security best practices
Timeline
Robert Gordon University - MSc Cyber Security,
01.2023 - 05.2024
IT Support Technician - Denyaseman Catholic Senior High
01.2020 - 01.2022
IT Support Intern - Ramseyer Institute
03.2019 - 03.2020
University of Education Winneba - BSc Information Technology,
01.2016 - 05.2020
Bawku Senior High School - WASSCE,
01.2004 - 05.2007
Bagabaga College of Education - Diploma in Basic Education,
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